What does contactless and safe delivery mean?

The meaning of contactless and safe delivery is as follows:

"Contactless and safe delivery" refers to contactless delivery based on the rider and user negotiating to place the food at a designated location and avoiding face-to-face contact. , and provide safety protection information such as the health status of chefs, packers, and riders, as well as the disinfection status of lunch boxes.

It is presented to users more transparently in the form of "electronic card + physical card" on the merchant side and delivery side, ensuring no contact while achieving a secure delivery model with visual traceability of food safety information throughout the process.

Meituan Takeaway took the lead in launching “contactless delivery” in China:

In order to combat the novel coronavirus pneumonia epidemic and protect people’s basic lives during the Spring Festival, Meituan Takeout took the lead in launching “contactless delivery” on January 26, 2020. Japan was the first to launch "contactless delivery" in China.

Contactless delivery refers to placing goods at designated locations, such as the company front desk or at the doorstep of homes, to ensure the safety of users and riders during the meal collection process by reducing face-to-face contact. Flash Delivery has also successively launched a "contactless delivery" service model to ensure that only one order is served at a time, avoiding the risk of cross-infection caused by combined orders, and adding a layer of guarantee for safe delivery.

On November 19, 2020, the national standard "Specifications for Contactless Delivery Services of Commodities?" co-initiated by Meituan, China Chamber of Commerce and others was officially released and implemented to provide instant delivery during the epidemic prevention and control period. The industry provides direction guidance and operational specifications.

On December 16, 2020, "contactless delivery" was selected into the "Top Ten New Words in Chinese Media in 2020" released by the National Language Resources Monitoring and Research Center.