Talk about your understanding of quality.

Four quality control masters put forward their views on product quality: Deming believes that "quality is the most economical way to manufacture the most useful products in the market"; Zhu Lan believes that "quality is a kind of usability, and the so-called' usability' means that the product can meet the needs of users during use"; Feigenberg believes that "quality is not the best, it is only the best under certain consumption conditions, which refers to the product price (implied quality cost) and actual use"; Ishikawa believes that "quality is the standard that meets the requirements". The views of the above four masters all have a common view: "meet the needs of users", or put it another way: "meet the standards required by users".

Representing the quality of goods in kind, taking the actual quality of goods as the transaction object or taking samples representing the quality of goods as the representation of the quality of goods, including: (1) Seeing the goods for sale is also called spot trading, that is, buying and selling according to the actual quality of existing goods. Specific practice: the seller will show the goods to the buyer at the place where the goods are stored, and the buyer or his agent will inspect them one by one. If the goods are satisfactory, a deal will be reached with the seller. This practice is more common in consignment, auction, exhibition and other trade businesses. (2) buying and selling by sample means that the quality of goods is expressed by sample, which is the basis of the seller's delivery quality agreed by both parties to the transaction. In the practice of international trade, it is difficult to describe the quality of some commodities in words, but in kind samples. According to different sample providers, buying and selling by sample can be divided into: ① buying and selling by seller's sample; (2) buying and selling of buyer's samples; (3) buying and selling equivalent samples.

How to ensure product quality at work;

First of all, enterprises should set clear long-term and annual goals and a timetable for achieving them. This goal must be measurable, verifiable and operational, and cannot be ambiguous; Furthermore, once the goal is determined, it must be decomposed into multiple levels, and the relatively abstract goal should be integrated into the job responsibilities of various departments and even posts, and the job responsibilities should be refined and three-dimensional, so that each goal level has goals, measures, responsible persons, time limits, supervision and inspection, and assessment, forming a management closed loop.

Two, innovative training methods, and effectively strengthen the training and learning including moral quality, theoretical accomplishment, corporate culture, party spirit and party discipline, rules and regulations, professional knowledge, professional skills and other aspects. Implementation is not empty talk, its premise is the ability and willingness to implement work objectives and standards. Training cannot be a mere formality or appearance, let alone training for training's sake. It should fit the reality of employees and have a lively atmosphere, so that the focus of training can be placed on the effect of training, which is reflected in the improvement of employees' professional quality and work skills. The level of management skills and business skills will be directly reflected in the efficiency and quality of completing tasks. Therefore, the first problem of implementation is actually the problem of people, because in the final analysis, people are implementing the strategy and goals of the enterprise and feeding back the culture of the enterprise. Training "well-trained" employees through effective training and learning in these knowledge levels is conducive to the adjustment and formation of sense of responsibility and self-discipline, to the improvement of work ability, work efficiency and effect, to overcoming shortcomings, to learning from others and work innovation, and to the cultivation and development of corporate culture.

Third, grasp the key points of work and pay attention to the details of work. The key points are usually not only the main aspects of the main contradictions and contradictions, but also the important links such as train trackmen. The solution of key points often represents the solution of major problems and the breakthrough of overall work, and is the key to solving problems. For example, after the enterprise's development strategy and work objectives are determined, middle-level management cadres are the key points to achieve them, and managers of grass-roots units play a vital role in achieving the objectives and completing the work. The necessity of paying attention to details lies in that details, seemingly small and unimportant, often reflect and determine the overall effect and level of management. On the one hand, many times it is the details or small things that affect the overall situation and even determine the success or failure of a thing. Many a disaster makes a mickle, which means that thousands of miles of levees collapse in ant nests. There are many cases in real life. On the other hand, paying attention to details is an inevitable management requirement for improving the quality of work to a certain stage, and it is also an inevitable requirement for employees and customers to continuously improve products, services, culture and life needs. The "barrel effect" shows that the amount of water is determined by the shortest board rather than the longest board. Details, such as shortcomings, illustrate the necessity of paying attention to details from one side. To improve the execution ability, to a great extent, we should be serious and take the details seriously; Focus on follow-up and then follow up.

Fourth, sublimate the management concept and establish efficient rules and regulations and organizations. Management concept dominates the direction of enterprise management, and determines the understanding of the root causes of problems and the methods adopted to solve existing problems. The rules and regulations derived from the management concept are the rules for the orderly operation of enterprises and the institutional guarantee for an organization to create a harmonious and upward working environment and improve its execution. Clear, effective and concise work standards, work procedures, post responsibilities, assessment standards and humanistic care embodied in rules and regulations are the institutional prerequisites for improving execution-standardized work and accurate execution. For example, by constantly improving the material incentive policy based on salary distribution, eliminating employees' internal unfairness, self-unfairness and external unfairness, effectively improving employees' satisfaction and loyalty to the enterprise can stimulate employees' initiative and improve work effect; For another example, by reorganizing organizations and optimizing business processes, we can effectively overcome the institutional factors that are not conducive to improving execution, such as poor information circulation, unclear responsibilities, business shirking, unfair responsibilities and rights.

Fifth, establish an excellent corporate executive culture. Establish the idea of "people-oriented" in enterprises, respect the value and status of employees, and enable employees to truly establish a sense of responsibility as "heroes". Establish and constantly improve a set of top-down executive culture system, so that values, work concepts, goals, work codes of conduct and slogans are not only printed on documents, posted on windows and written on blackboards, but also deeply rooted in employees' hearts and transformed into employees' actions, so that employees can work hard towards the same vision and goals of the enterprise and push the enterprise forward continuously.

Sixth, improve communication methods and improve communication platforms. Some surveys show that 70% of the problems existing in enterprises are caused by poor communication, and 70% of the problems can also be solved through communication. Because there are management levels and standard interests in enterprises, which hinder the effective transmission of information, it is more important to build effective communication methods and communication platforms in modern enterprises. Corporate websites, corporate computers, and public mailboxes opened by WeChat groups are all good communication platforms. Through effective communication, we can not only see the appearance and problems of things, but also understand the real reasons of these appearances and problems. Not only can we understand the gap between the goal and implementation, but we can also achieve the effect of brainstorming and brainstorming; It is not only the need to achieve efficient work, but also a means to enhance the harmony, order and vitality of enterprises. In a word, if an organization wants to continuously improve its execution, it must earnestly implement the people-oriented concept and improve its execution environment, rules, objectives, ability and motivation. , improve the initiative of the executive, fully stimulate employees' innovative vitality and courage to climb new heights, and lay a solid and key link for the long-term, strong and sustainable development of the enterprise.