What is business reception?

Business reception is generally based on business negotiation or business cooperation, with high etiquette norms, which is the service work in business activities.

The following is the specific process of business reception.

First, full preparation before the reception

1. Understand the basic information of the guests, including company, name, gender, position, level and number of people attending the party, as well as the date and place of arrival.

2, according to the specific situation of customers to determine the specific reception specifications.

Super reception: inspection by central ministries, commissions, bureaus, offices and provincial and municipal leaders; Inspection by the main leaders of provincial functional departments;

First-class reception: investigation and visit by the heads of large enterprises at home and abroad; The main leaders of the district government inspected; Inspection by the main leaders of municipal party and government organs; District-level party and government organs patrol; Investigation and reception of strategic investment partners and well-known experts in the industry; Press conference of news media; The main person in charge of a financial institution;

Second reception: inspection and visit by the heads of domestic medium-sized enterprises; District-level street departments visited the reception; Business negotiation of upstream product suppliers;

General reception: ordinary people are led by the district government and district street departments; Industry insiders and brother companies visit, exchange and receive; Visits, exchanges and receptions of legal, design, quality standard system and other consultants and experts hired by the company.

3, according to each other's intentions and actual situation, draw up the reception schedule, submitted to the leadership instructions.

4, according to the actual situation such as the identity of the guests, arrange specific reception staff, accommodation, reception car, catering.

5, according to the guest's work content, respectively, make the following arrangements:

(1) If the guests want to visit or learn and communicate, they should arrange the visit itinerary in advance according to the requirements of the other party;

(2) Inform relevant communication personnel, prepare communication materials, and make preparations for introduction of relevant information and on-site demonstration.

Second, the service work in reception

1, according to the guest's identity, arrival date and place, arrange relevant leaders or receptionists to meet at the station and airport.

2. After the guests arrive and check in, both parties agree on the specific activity schedule and issue it to relevant leaders and departments as soon as possible. And arrange relevant leaders to visit the guests, and arrange the location and accompanying personnel in advance.

3. Banquet

(1) Grasp the number, time, place, method and standard of banquets and notify the hotel in advance;

(2) Elaborate banquet menu and design banquet; Place the seat card and check for confirmation;

(3) The receptionist should arrive at the banquet hall one hour in advance to supervise and inspect related services;

(4) The person in charge of catering should go to the banquet place first;

(5) The receptionist actively guides the customers to sit down and leave;

(6) Serve food and drinks in strict accordance with the proposed banquet menu, handle special circumstances according to the intention of the host and accompanying leaders, accurately grasp the rhythm of serving, and should not be too fast or too slow.

4. Arrangements for business meetings and talks

(1) Clarify the basic situation and purpose of the business meeting, as well as the basic information such as the position and name of the person meeting (talking);

(2) Inform relevant departments and personnel of our company in advance to prepare for the meeting (talk);

(3) determine the meeting (talk) time, arrange the meeting (talk) place and seat;

(4) After both parties enter the conference room, the moderator opens the meeting to introduce the leaders of both parties, the theme of the meeting and the agenda of the meeting;

(5) The leaders of the other party delivered speeches successively;

(six) to speak or discuss the contents of the meeting;

(7) relevant leaders make concluding remarks;

(8) The moderator announced the end of the meeting;

6. If the guest's identity is important or the activity is of great significance, the recorder should be arranged to make records in advance and the propagandist should be arranged to report.

7. Business inspection arrangement

(1) Prepare all relevant materials and vehicles in advance;

(2) Inform the leaders and accompanying personnel in advance;

(3) Relevant leaders greet guests at the door in advance;

(4) After the guests get off the bus, the leaders of both sides exchange business cards and get to know each other;

(5) Both parties enter the investment promotion hall, give a sand table explanation, and then show the guests around the project;

(6) Both parties enter the conference room to discuss projects or other topics;

(7) Arrange relevant personnel to deal with emergencies in the reception process on the spot;

8. Solicit customers' opinions for business, leisure and entertainment, and arrange activities according to customers' preferences and habits.

(1) Arrange the site and determine the activity time;

(2) Arrange movies, fitness, sports and other entertainment activities, hold literary evenings, and make relevant preparations before reception;

(3) flexibly grasp the duration of activities according to customer interests;

(4) according to the instructions of the leaders or the requirements of the guests, arrange to visit places of interest.