Business Reception Business Reception Etiquette Business Reception Plan

Welcoming and sending guests off is the most basic form and important link in social interaction and reception activities. It is an important aspect of expressing host friendship and embodying politeness. Especially greeting is the most important job to give guests a good first impression. Leaving a good first impression on the other party will lay the foundation for further in-depth contact. Careful arrangements should be made to welcome guests, and the following matters should be noted.

(1) For foreign and out-of-town guests who come to visit, negotiate business, or attend meetings, you should first understand the train number and flight number of the other party's arrival, and arrange for personnel with the same identity and position as the guest to greet them. If for some reason the host of the corresponding status cannot go, the host who goes to greet the guest should give a polite explanation to the guest.

(2) When the host goes to the station or airport to greet guests, he should arrive early and wait for the guests. He must not be late and keep the guests waiting. When guests see someone coming to greet them, they must feel very happy inside. If the greeting is late, it will definitely leave a shadow on the guests' hearts. No matter how you explain it afterwards, you can't eliminate this impression of dereliction of duty and breach of trust.

(3) After receiving the guests, you should first greet them with "Thank you for the hard journey", "Welcome to our beautiful city", "Welcome to our company", etc. Then introduce yourself to the other party. If you have a business card, give it to the other party. Pay attention to the etiquette of giving business cards:

1. When you exchange business cards with elders and venerables, hand them over with both hands, lean forward slightly and say "Please take care of me." When you want to get the other party's business card, you can use a requesting tone and say: "If it is convenient for you, can you leave a business card for me?"

2. As the person receiving the business card, after taking the business card with both hands, you should Read it carefully, and never put it in your pocket without looking at it, nor throw it on the table.

(4) When welcoming guests, transportation should be prepared for the guests in advance. Do not wait until the guests arrive to prepare transportation in a hurry. This will cause delays in making guests wait.

(5) The host should prepare the accommodation for the guest in advance, help the guest go through all the procedures and lead the guest into the room. At the same time, he should introduce the services and facilities of the residence to the guest, and hand over the activity plan and schedule to the guest. Give it to the guests and give them the prepared maps or tourist maps, places of interest and other introduction materials.

(6) After sending the guest to the residence, the host should not leave immediately. He should stay with the guest for a while and have a warm conversation. The content of the conversation should satisfy the guest, such as the background material of the guest’s participation in the activity, local information, etc. Customs, unique natural landscapes, special products, prices, etc. Considering that the guests are tired from the journey, the host should not stay for a long time and let the guests rest early. When breaking up, tell the guest the time, place, method, etc. of the next contact.

2. Reception Etiquette

You should pay attention to the following points when receiving guests.

(1) When the person in charge that the guest is looking for is absent, clearly tell the other party where the person in charge has been and when he will return to the unit. Please leave your phone number and address, and make it clear whether the guest will come to the unit again, or whether our person in charge will go to the other unit.

(2) When the guest arrives, our person in charge cannot receive him immediately due to various reasons. He must explain the reason and waiting time to the guest. If the guest is willing to wait, he should provide the guest with drinks and magazines, if possible. , Drinks should be changed for guests from time to time.

(3) Reception staff should have correct guidance methods and postures when leading guests to their destinations.

1. Guidance methods in the corridor. The reception staff should follow the pace of the guests two or three steps ahead and let the guests walk on the inside.

2. Guidance method on stairs. When guiding guests up the stairs, the guests should go in front and the receptionist should walk behind. When going downstairs, the receptionist should walk in front and the guests behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guide methods in the elevator. When guiding guests to take the elevator, the reception staff first enters the elevator, waits for the guests to enter and then closes the elevator door. When arriving, the reception staff presses the "open" button to let the guests get out of the elevator first.

4. Guidance methods in the living room. When a guest walks into the living room, the receptionist will use his hands to ask the guest to sit down. Only when he sees the guest sitting down can he nod and leave. If a guest sits in the wrong seat, ask the guest to sit in the upper seat instead (generally the one closest to the door is the lower seat).

(4) Serve tea sincerely. Chinese people are accustomed to entertaining guests with tea. When entertaining distinguished guests, the tea sets should be particularly particular. There are many rules for pouring tea, and there are also many things to pay attention to when passing tea.

3. Car etiquette

(1) Car.

1. For car seats, if there is a driver driving, the right side of the rear row is the first place, the left side is second, the middle seat is the third, and the front seat is on the right side. The last seat is in the middle of the front row.

2. If the owner drives the car himself, the right side of the driver's seat should be placed first, followed by the right side of the rear row, then the left side, and the middle seat in the rear row should be the last seat. It is not appropriate to arrange the middle seat in the front row. guest.

3. When the host couple is driving, the host couple should sit in the front seat and the guest couple should sit in the back seat. The gentleman should serve his wife. It is advisable to open the door and let the wife get in the car first, and then get in the car himself.

4. If the host couple is driving in the car of a friend and his wife, they should invite the friend to sit in the front seat and the friend’s wife to sit in the back seat, or let the friend and his wife sit in the front seat.

5. The host drives the car himself and there is only one passenger, so he should sit next to the host. If there are many people sitting together, after the guest sitting in the front seat gets off the bus, the guest sitting behind should sit in the front seat instead. This etiquette is most easily ignored.

6. When ladies get on the bus, do not step into the car first or climb into the car. You need to first stand on the edge of the seat, lower your body so that your buttocks sit on the seat, and then put your legs together into the car, keeping your knees together.

(2) Jeep

Whether the Jeep is driven by the owner or the driver, the right seat in the front row should be the first seat, the right seat in the back row should be second, and the left seat in the back row should be the last seat. When getting on the bus, the person with the lowest seat in the back row gets on first, followed by the senior person in the front row. When getting off the bus, guests in the front row get off first, and those in the back row get off first.

(3) When we receive group guests, we often use station wagons to pick up and drop off guests. In station wagons, the first row behind the driver's seat is the front row, followed by the rear rows. The dignity of the seats decreases from the right side to the left side of each row.

4. Gift Etiquette

In today's increasingly developed economy, the distance between people is gradually shortening, and the contact areas are becoming wider and wider. Some welcome gifts and festive banquets There are more and more congratulatory activities, and the opportunities for giving gifts to each other also increase. But how to choose the right gift is a puzzling question for everyone. Knowing how to give gifts can not only achieve a generous and decent effect, but also enhance mutual feelings.

Gift giving taboos

1. You must like the gift you choose. If you don’t like it yourself, how can others like it?

2. In order to avoid the embarrassing situation of choosing the same gift for the same person for several years, it is best to keep a record when giving gifts every year.

3. Never give away a gift you received before or throw it away. Don’t think that others don’t know. The person who gave you the gift will pay attention to whether you have used the item he gave you.

4. Never ask the other person directly what gift he likes. On the one hand, what he asks may cause you to

go beyond your budget. On the other hand, even if you buy according to his wishes, , this may happen, that is: Yeah, I've seen bigger ones before, wouldn't bigger ones be better? ”

5. Don’t give things that will stimulate other people’s feelings.

6. Don’t intend to change other people’s tastes and habits with your gifts.

7. The position, age, gender, etc. of the person receiving the gift must be considered.

8. Even if you are relatively wealthy, you should not give too many gifts to ordinary friends. It is better to give some commemorative gifts. If the gift you give to your friend's son is more expensive than the gift his parents gave him, this will naturally cause displeasure to his parents and make both gifts meaningless. Accept an exquisite gift that you know your friend cannot afford. You will feel very sorry inside, so the person giving the gift should be willing to accept it within his own ability.

9. Remember to remove the price tag and the bag in the store, no matter how inexpensive the gift itself is. , it is best to wrap it in wrapping paper, sometimes the subtleties can show the gift-giver's intention.

10. Consider whether the recipient can use the gift you give in his daily life.