How to do well the preliminary work of ISO training certification?

ISO900 1 preparation before audit

ISO900 1 preparation before certification audit

It is also applicable to TS or ISO 1400 1 etc. Please modify the items that need to be prepared by yourself according to the corresponding standards.

First, the pre-trial staff

1, be familiar with and understand the quality policy and objectives of this enterprise.

2, familiar with the responsibilities of the department.

3, clear my quality responsibility and rights.

4. Make clear the documents on which my work is based and provide them for use.

5. Proficient in work skills [may be required to speak on the spot and actually operate equipment or instruments]

6. Know who the management representative of the enterprise is [some people don't know! ]

Second, the preparation before audit

1. Resource preparation: office location, reception, transportation, communication, and determination of accompanying personnel;

2. Create a solemn and warm atmosphere: do a good job in propaganda (welcome slogan, enterprise quality policy), arrange the first (last) meeting site, and keep the office and production site clean and tidy;

3. Collect documents, records, data and invalid documents irrelevant to the audit;

4. Make full mental preparation: fully understand the ways and means of audit, be confident in successfully passing the certification, don't be nervous, have a correct attitude and easily meet the audit;

5. After receiving the certification site audit plan, it will be distributed to all departments in time. The leaders of all departments shall determine the auditees according to the elements specified in the plan. And organize internal auditors to conduct a self-examination and self-correction in accordance with the prescribed elements;

6, enterprises and departments to determine the place and place to accept the audit. Prepare relevant documents and records. Personnel related to the audit elements should try not to travel during the audit. If it is really necessary to travel, a representative shall be appointed to answer the questions raised by the auditors and explain the documents, records and related work to the representative so that the representative can answer the relevant questions correctly.

7. If people who shouldn't appear don't appear, determine in advance which places or documents can't be read, so as to communicate with the audit team before the audit or at the first audit meeting.

Third, on-site audit

1, the first meeting in the audit: Arrive early, sign in, dress neatly, don't smoke, vibrate your mobile phone, don't answer your mobile phone, and don't talk casually during the meeting, giving the audit team a good first impression and reflecting a management level that conforms to ISO9000 standards in all aspects;

2. The auditor arrived at the scene and showed welcome and respect-a state of etiquette, which reflected the overall quality of the enterprise;

3. Personnel at all levels should show that they are experts in standards, so that auditors can believe that all personnel have been fully mobilized to participate in the certification work, and even if there are problems in the system operation, they will be rectified in a short time, and strive to embody an ideological realm of sincere pursuit of improving management level, not just for evidence collection;

4. First of all, pay attention to listening skills when accepting the audit: listen carefully, ask if you don't understand, be sure to understand the question, and don't answer it in a hurry. You can politely ask the audience to repeat the questions you didn't hear clearly;

Speak slowly when answering questions, so that the observers can record and think about what to say next. At the same time, it can also enable auditors to audit fewer problems within the effective audit time and reduce the occurrence of nonconformities;

6. Basic principles when answering questions: try to use standard terms; Answer according to the relevant chapters in the manual and procedure documents, and don't digress too far; Only talk about your own business, don't talk about other people's business; Only say what should be said;

7. If it is not a question in my own work field, I can ask the person in charge of this work to answer it, so as to avoid unnecessary unqualified answers because I don't understand the situation; No personnel shall disclose the information of this compliance audit to the auditor, nor shall they actively expose the problems existing in the system operation;

8, in the audit, what you want, you give, don't take it out completely without reservation, in order to reduce the unqualified in the audit. If you ask the auditor, which one do you want? Then hand in what you want.

9. Pay attention to the modest and serious work style in the audit, and always be full of confidence. No matter what serious problems appear, we should also conduct the audit, maintain a good attitude and don't give up. We must believe that we have done a lot of work, and any problems can have room for manoeuvre under the coordination of management representatives. I believe that the final result is not necessarily as bad as we think at present;

10. Don't quibble when encountering nonconformities, and don't let the auditor feel that you are cheating him, or don't understand the standards and documents at all, so as to prevent shirking responsibility and transferring responsibility during the audit, so as not to cause new nonconformities;

1 1. Don't argue with the auditors, and there will be a head-on conflict. Explain more, not argue. If you really think that the auditor has made a mistake, you can report it to the management representative. You should give the right of interpretation to people who understand it, and the management representative will explain it, and explain the problem with evidence.

12. After the audit, the department should organize rectification overnight, draw inferences from others and take active rectification measures. Ask the auditor to verify before the final audit meeting as soon as possible, so as to reduce nonconformities and facilitate the timely closure of nonconformities;

13. When the audit arrives, you should explain it clearly to the auditors. Failure to occur does not mean failure to avoid disqualification;

14, the role of personnel:

A) Guidance: Don't go where you shouldn't, and design the audit route;

B) Remind auditors of safety precautions on site to ensure the safety of auditors;

C) Witness, record and transmit audit information, so as to prevent similar nonconformities that constitute serious systematic nonconformities in the next department;

D) Contact the next department for specific audit time;

E) Pay attention to the on-site study of auditors' auditing methods and skills;

F) Can't answer questions and interfere with audit on behalf of the auditee, but can explain non-conformities when necessary.

15. The heads of all departments should accompany them as much as possible when auditing their own departments, understand the problems existing in the system operation, show their attention to the system operation, and confirm on the spot that it is inconsistent with the facts;

16, all departments should also arrange their own recording personnel to accompany them to make records all the time, so as to grasp the audit key points and rectify the nonconformities;

17. The post qualification certificates of all kinds of special personnel must be carried with you for future reference.

Four. Questions answered by leaders in the discussion: (for reference)

(1) Please tell us what commitments you have made in the quality management system: meeting customer requirements, laws and regulations, improving employees' quality awareness, and meeting the requirements of the quality management system.

(2) Why do you make such a promise: the customer is God for the needs of market economy and the needs of form development.

(3) What specific work has been done when fulfilling the promise: formulating quality policies and objectives.

(4) How to focus on customers: publicize the company before signing the contract, meet customer requirements when signing the contract, and ensure quality and after-sales service.

(5) Please ask the top leaders to talk about the quality policy of this enterprise.

(6) Why make such a policy: (the connotation of the policy)

(7) How do you implement the quality policy? Communicate it to all employees and use it as a framework for setting quality objectives, and evaluate its applicability and sustainability.

(8) Ask the vice president of management to talk about your responsibilities in the quality management system: pay attention to customers (identify customer requirements); Contract review; Investigation, analysis and improvement of customer satisfaction.

(9) Chief Engineer, what responsibilities do you undertake in the quality management system? Nine tasks: technology, equipment, supply, special process, identification, measurement, inspection, correction and data analysis.

(10) The responsibilities of the vice president of production in the quality management system are: to complete the tasks according to quality, quantity and time, to ensure safe production and achieve the objectives.

(1 1) Top managers talk about quality objectives.

(12) Tell me how to break down the assessment.

(13) How to define the responsibilities and authorities in the quality management system: establish an organization and designate management representatives.

(14) Authority of management representative: establish system; Report operation; Improve the awareness of all employees to meet customers and laws and regulations; External liaison work.

(15) How do you evaluate the quality management system? The system has been established according to the standard and has been put into operation initially. There are some problems in the operation, but it meets the standard requirements, is suitable for our company and is effective.

How does this enterprise communicate internally?

(17) management review.

(18) Can the company's resource management meet the system requirements? Yes.

(19) Have there been any major complaints since the establishment of the quality management system? No.

(20) Is there a spot check on the quality of this industry? number