How to be a second-hand house salesman?

If you want to be an excellent second-hand real estate agent, you should pay attention to the following details:

1. When receiving customers, don't judge the quality of customers first. Treat every customer seriously and wait patiently, so that customers will trust you more completely.

2. Understand the real estate and projects made by the company (water and electricity, property, gas, broadband, parking fees, property fees, how to cooperate with the property rental and sales department of the project, etc. ).

3, in the face of customer questions, we must do a good job of answering, professional knowledge must be in place, service can not be poor, because customers also attach great importance to our service. When customers ask for professional knowledge, if you can't answer hesitantly, your attitude will be bad, which will make customers very disgusted and think you can't believe it. If you have a good attitude and a poor knowledge, the customer will give you a chance to meet again and give yourself a chance.

4. Do a good job of serving customers. When you come back, you must communicate with the supervisor and manager if you have any questions. Let's solve it together and give our customers a satisfactory answer. Don't make a decision because of the attitude of customers. Whether to give the customer a satisfactory answer and whether there is a next chance.

Usually, I have to reserve a large number of houses for customers to use.

6. Have a good understanding of the prices and decoration of surrounding buildings, so that customers feel that you are professional and like to cooperate with us, thus providing good services and creating higher benefits.

7. When you answer the phone, you must announce yourself and let the other party know what we do and whether we need our service.

8. Earnestly and responsibly complete everything the customer needs help, especially after renting (selling) the house, thus generating more repeat customers.

9. Always keep a clean, positive and uplifting mental outlook, and maintain the professional image of the company among customers.

10, when you have time, you should take the initiative to find customers and visit them at home. Finding a customer channel is very simple, depending on whether you insist on a good business. Visit repeat customers regularly, take the initiative to visit at home, strive for repeat customers, or ask customers to introduce you to more customers.