Common sense of office reception etiquette

Jing Yalan believes that the office is the place to handle the company's business, and the etiquette of the office is not only for colleagues.

Respect and recognition of company culture, more importantly, everyone is the most direct expression of doing things for others and being polite to others.

Now Office etiquette covers a wide range, such as phone calls, receptions, meetings, surfing the Internet, official business and public affairs.

There are various manners in customs and communication.

Office instrument etiquette

Office workers must be dignified and tidy. The specific requirements are:

Hair: the hair of office workers should be washed frequently and kept clean, without peculiar smell and dandruff; man

A gentleman's hair should not have eyebrows in front and sideburns on both sides; Ladies try not to wear shawls and long hair in the office.

The bangs in front can't pass the eyebrows.

Nails: nails should not be too long and should be trimmed frequently. Female employees should try to use light color when applying nail polish.

Face: Female employees should wear light make-up, men should not have beards, and beards should be trimmed frequently.

Oral cavity: Keep it clean, and don't drink or eat food with bad smell before going to work.

Clothing: The clothes in the workplace should be clean and convenient, and do not pursue any embellishment. The specific requirements are:

1, shirt: No matter what color, the collar and cuffs of the shirt must not be dirty.

2, tie: before going out or appearing in front of everyone, you should wear a tie and pay attention to the suit and lining.

These shirts match in color. Ties must not be dirty, damaged or skewed.

3, shoes should be kept clean, if there is any damage should be repaired in time, shall not wear shoes with nails. 4. Female employees should keep their clothes elegant and decent, and should not be too gorgeous.

5. Employees should not wear coats or excessively bloated clothes at work.

Etiquette of getting along with colleagues in the office

1, sincere cooperation

Colleagues belong to the relationship of mutual help. As the saying goes, sincere cooperation can help one hero and three gangs.

* * * Progress has been made.

2. Share weal and woe

Colleagues usually choose relatives and friends for help first, but as colleagues, they should take the initiative to ask questions. Duili station

If you have the ability, you should try your best to help, which will enhance the feelings of both sides and make the relationship more harmonious.

3. Fair competition

Competition among colleagues is normal, which helps colleagues grow up, but remember to compete fairly and never start again.

After playing tricks, do something that harms others and does not benefit yourself.

Step 4 be tolerant of others

Colleagues often get along with each other, and temporary mistakes are inevitable. If there is a mistake, you should take the initiative to tell the other party.

I'm sorry, please forgive me; Take the initiative to explain the misunderstanding between the two sides, don't be petty and mean.

Pregnant

Office etiquette and etiquette

Employees in the company should maintain elegant posture and movements. The specific requirements are:

Standing posture: feet on the ground, toes about 45 degrees off the ground, back straight, chest natural, neck straight,

Head down slightly, so that people can see your face clearly. The arms are natural, not shrugging, and the body center of gravity is between the feet. accord with

Customers are not allowed to cross their hands on their chests when attending ceremonies or standing in front of their elders or superiors.

Sitting posture: After sitting down, try to sit up straight with your legs parallel, and don't stretch your legs arrogantly or forward.

Reach back or look down at the front. To move the chair, you should first put the chair where it should be, and then

Sit down again

When you meet colleagues in the company, you should nod and salute.

Shake hands in a normal standing position and look into each other's eyes. When shaking hands, keep your back straight, don't bend over, and be

Generous and enthusiastic, neither humble nor supercilious. When reaching out, the same sex first reaches out to the person with low status or younger age, and the opposite sex first reaches out to the man.

Courtesy of entering and leaving the room: when entering the room, you should knock gently before entering. When you get in, fight back.

Close the door, don't be rude. After entering the room, if the other person is talking, wait a moment and then wait, don't stop halfway.

Interrupt, if there is something urgent to interrupt, also want to seize the opportunity. And said: I'm sorry to interrupt your conversation.

Words.

When submitting objects, such as documents, the front and text should be handed up in the opposite direction, such as steel.

Pen, point the nib at yourself, so that the other party can follow; As for sharp tools, such as knives or scissors, the tip of the knife should point.

Myself.

Walk lightly when walking through passages and corridors. No matter in your own company or the company you visit, it is on the Internet.

Walking on the road and corridor, you can't talk loudly, let alone sing and whistle. In passages and corridors

Be polite when you meet your boss or customers, and don't rob them.

Office environmental etiquette

Don't smoke, chat or talk loudly in public office areas; Save water and electricity; Prohibited in office furniture and

Graffiti and paste on public facilities; Keep the bathroom clean; Park vehicles in designated areas.

When drinking water, if you are not receiving guests, you should use personal water cups to reduce the waste of disposable water cups. no

I had to bring outsiders into the office area without authorization and arrange the talks and reception in the negotiation area. The last person to leave the office area

Personnel should turn off lights, doors and windows and indoor master brake.

Personal office area should keep the desk clean, non-office supplies are not exposed, and the desktop should be tidy. When there is

When you leave your office seat, you should push it back to your desk.

Before leaving the office after work, the user should turn off the power of the machine and put the items on the table back.

Lock valuables and important documents.

Etiquette of answering the phone in the office

As a convenient communication tool, telephone is very important in daily life, and it is also true for work in the office.

We may often answer the phone, so it is very important to maintain the image of the mobile phone, which represents us.

The image of the whole enterprise.

If you hear the phone ringing, you should stop eating. If you are playing with your colleagues, you should wait for love.

Don't call while eating. Stop all unnecessary actions and answer the phone within three rings.

Say hello when you get a call. If you answer the phone late, you should apologize to the guests.

Have spirit. Then self-report, which company to report outside, which department to report inside, and match when calling.

Smile, nod and other body movements; Don't speak too loudly, don't speak too loudly, and don't put the microphone in your mouth.

Don't get too close, listen carefully, and say some short words from time to time, such as "hmm", "yes" and "good".

Language.

If you need to transfer the call, please ask the guest to wait and transfer it as soon as possible. If you are answering the phone, you should take the initiative.

Ask the guest if he needs to leave a message or tell him. Information should be accurately recorded and confirmed repeatedly.

When you hang up, ask the guest if there are any other instructions, show respect to the guest, and if there is nothing, talk to the guest.

Thank you, thank you for calling, say goodbye, wait for the guest to hang up, hang up.

Office language etiquette

Communication with colleagues in the office is inseparable from language, but whether you can speak or not, as the saying goes, "one word".

Let people jump, a word makes people laugh. "The same purpose, but different expressions, different consequences."

It's also very different. What should I pay attention to when speaking in the office?

The first thing is not to follow others, but to learn to make your own voice. The boss is very grateful

Some employees have their own ideas and opinions. If you often just say what others say, then

You will be easily overlooked in the office, and your position in the office will not be very high. Have their own

No matter what your position in the company is, you should make your own voice and dare to say it.

Your own thoughts.

Don't show off in public in the office, don't be a proud peacock. If your professional skills are very good

Excellent, if you are the red man in the office, if the boss appreciates you very much, these can all be you.

Showing off capital? Pride makes people lag behind, while modesty makes people progress. No matter how capable you are, you will also be in your career

Be cautious, be stronger than yourself and your hands. If one day a more capable employee comes, you must do it at once.

Become the joke of others in the world.

The last thing to remember is, don't use the office as a place to pour out your worries. There is always something like this around people.

People, they are particularly talkative, have a particularly straight temper, and like to talk to others about their grievances. Although such a cross

Talking can quickly close the distance between people and make you friendly, but heart.

After investigation and study, the Neo-Confucianists found that only 1% people can keep secrets strictly. So, when there is a personal crisis in your life? If you are lovelorn or divorced, you'd better not work.

Just talking to people in the room; When your work is in crisis. If things don't go well at work, be interested in your boss and colleagues.

If you have a problem, don't show your breasts to others in the office.

Office etiquette taboo

When working in an office, clothes should be coordinated with it to show authority, prestige and shrewdness. man

It is most appropriate to wear a black, gray and blue suit and tie. Ladies had better wear suits, skirts, dresses or long skirts.

Skirt. Men should be careful not to wear printed or plaid shirts; Ladies should not wear revealing, revealing and short clothes.

Go to the office, or it will be unsightly to make underwear looming.

You can't wear vest, shorts, sandals or slippers when working in the office, and it's not appropriate to wear shoes barefoot. Daidai

Don't wear too much jewelry, the earrings that dangle when you walk will distract others, and the bracelets that jingle.

It's not suitable for wearing either.

Be polite to your boss and colleagues in the office. You can't say hello to them just because you meet them every day.

Omitted. Greetings such as "hello", "good morning" and "goodbye" should be used frequently and tirelessly.

Colleagues should not be called brothers or nicknames, but should be commensurate with their names. It can be used by superiors and seniors.

It's best not to play jokes on them before they are in public.

Respect the female colleagues who work together and don't pander or fight with them. at work

When it comes to equality between men and women, doing everything according to the principle of giving priority to women in social activities may not make female colleagues happy.

Be more careful. Try not to smoke in the office, let alone perform what you are good at in public.

Make up. If you really want to smoke or need makeup, you should go to a special smoking room or dressing room. If there is no such thing nearby

Where you have to use the bathroom.

Don't leave your desk during office hours. Reading newspapers, eating snacks and dozing off will definitely cause the boss's dissatisfaction.

Endlessly answering personal calls will attract the attention of colleagues, and sitting at a desk will make your legs complete.

It's ugly to look up

Don't wander around with a cigarette in your mouth, and don't talk to colleagues about salary, promotion or other people's privacy. Suffer from numbness

If you are unhappy, you should first report to your immediate superior, and never overstep the commission or overstep the report. Beating colleagues in front of foreign bosses

Whispering is often considered as doing nothing, otherwise you may lose your job.

Treat visitors equally, whether they want anything from themselves or not. Answer questions raised by tourists.

Stay calm and smile. Never make a rude noise or hit the table with your fist to emphasize the tone. Pay attention to manners when visiting other offices. Generally, it is necessary to contact in advance, keep an appointment on time and make a commitment.

Yes, you can go in. In other offices, you can't take off your coat without the owner's advice, and you don't want it.

Feel free to unbutton, roll up your sleeves and loosen your belt. Don't put clothes and briefcases on tables and chairs without permission.

Let's go If the briefcase is heavy, put it on your lap or on the ground next to you. Don't touch other people's things. In another place

Don't stay too long in the office, the first visit is about 20 minutes.

Jing Yalan, a lecturer in office etiquette training, introduced.

Jing Yalan, a etiquette training lecturer, has eight years of education and training experience.

Feng college aviation professional etiquette image teacher, Seaman color culture development company Pei

Training supervisor, custom color consultant of COVERSTORY suit, and former influence teacher.

Training Manager of Education and Training Group, hosted by Henan People's Broadcasting Station.

High-end customer service etiquette trainer of Haijiu Jiantang Villa Club, "the fifteenth issue"

The etiquette image instructor of the "Global Tourism Beauty Queen" contest, etc.

Teacher Jing Yalan's Teaching Style

Combining psychology, physique, aesthetics, color and traditional culture, through interesting training methods, students can

Perceive in vision, hearing, smell and touch, and practice on the spot to open your heart through psychology.

Cultivate the mind, carve the external temperament with the body, shape a beautiful image with color, and get pleasure through voice training.

The sound quality and proper expression of the ear.

Make students have gratitude, beautiful mind, elegant and dignified manners, proper makeup and clothing color.

Matching, pleasant voice expression, through the overall image of employees, enhance their position in the eyes of customers and establish

High-quality customer service, establish corporate brand image. The training style is elegant and generous, with good affinity, vivid and relaxed.

Students are highly involved.

Jing Yalan's View on Teacher Training

Etiquette can only be formed externally from the inside. If there is no inner love and respect, then everything outside is gorgeous.

Lido is just a form. In class, it is not what the teacher shows, but what the students really learn.

Every employee is the image spokesperson of the enterprise, and every employee's words and deeds will be

Directly affect the positioning of corporate image in the eyes of customers.

What we learn is not a method, but a way; Practice is not an action, but a kind.

habit

Part of Teacher Jing Yalan's Courses

Business etiquette training courses: business reception etiquette, professional manager business image etiquette, business

Etiquette and business image, workplace etiquette and professional image, sales etiquette;

Service etiquette training courses: quality service etiquette, banking service etiquette, medical service etiquette,

Service mentality construction and service etiquette, as well as window service etiquette norms;

Personal image building course: color makes beauty, clothing style blooms beautifully and creates charm.

Shooting personal image, ladies' color and dress style and private image service; Men's colors and clothing styles and

Personal image service.

Teacher Jing Yalan partially serves customers.

AMD (China), CAO, Shanghai Women's Federation, Nippon Group, Hengyuanxiang, Dior and China.

People's Suit, COVERSTORY, Tianji Media, Shanghai Wupao Technology Co., Ltd., Dinghu Technology, Jiake Software,

Shanghai Gongcheng Electric Appliances Co., Ltd., Chen Shi Industry and Trade Co., Ltd., Shanghai Kaihe Electronics Co., Ltd., China Vacuum Network, Yashi.

Lacquer (Shanghai) Co., Ltd. and Debon Securities;

Du Peng Hotel Management Co., Ltd., Yongqi Beauty Salon, Youtang Home, Yaxin Life Plaza, Tangyuanda.

Hotel, Cangyuefang Catering Co., Ltd., Jiujiantang Villa, Xerox Club, Radisson Hotel Zendai, Hanyuan Catering

Management company, Korean enterprise CAS, Ai Daimei artist furniture, Hainachuan, China Aviation Oil Shanghai Company, etc.