I just started selling cables, and I don't know how to communicate with customers. What can I say to make the client not refuse to talk to you?

If you want customers to stop rejecting you, just learn these two sentences!

Sales people all know that whether they call customers or visit customers, they will face customer rejection. How to skillfully resolve this unfavorable situation and make customers really willing to choose our products? This is a science. If you are still a novice in sales, it is undoubtedly more difficult to explore on your own. Familiar with the following sales tactics, I believe it will make you even more powerful in the sales process.

The client said, I don't have time.

At this time, you should agree with each other first, and then make a small request to each other. For example, under normal circumstances, I will say, yes, even I often don't have time. I believe you must be busier than me. Give me three minutes, and I promise to leave as soon as the time comes. Note: the time must be short enough, because people can easily cross the threshold.

The client said: I am not available now.

Just because the customer says he is not available at present doesn't mean he will never be available. Unless we have something particularly urgent to say, my suggestion is to say to each other: unfortunately, I caught up with your busy schedule. What do you think of my coming to see you this Wednesday? Don't try to educate and persuade, and let the other party accept it with peace of mind. Of course, with the previous practice, the effect is more obvious.

The client said, I'm not interested.

It should be noted that the other party may have coldly refused before we started the introduction, because they received too many similar calls or visits. How should we solve this situation? Under normal circumstances, I will choose to say: I'm sorry to take the liberty of calling you to delay your time. I have learned something about your situation before, and I think there is still a big gap between () and your current needs, such as. Point out each other's problems and reserve the right to speak.

The customer said: Please send me the information.

This situation is usually a typical reply, and the other party may not even read the email. How to face such rejection? I suggested: Of course. I'd be happy to send you the information. Considering our information, some parts are not detailed enough. I want to go to your place to communicate with you. What do you think of this Wednesday? This kind of speech is called following clues. There is no problem asking for information. Let's meet by the way.

The customer said: Sorry, I have no money to think about it now.

The other person may really have no money, or deliberately refuse you. If it is an excuse, how to organize the solution? The typical words are as follows: I understand, and I hope my money will be spent on the cutting edge. Many old users thought so before, and now they are glad of their choice at that time. I just recommend it to you, and the decision is still in your hands.

The customer said: I am not sure what the business development will be like at present.

The other party mentioned the problem of business development, which means that the demand is there, but it is not particularly strong. The dialogue should be like this: Yes, you talk too much. Now the industry is changing rapidly, which also requires us to make overall plans and not be impulsive. Let me tell you something about our products and what we have done to deal with these crises. what do you think?

The client said, I have to talk to my partner first.

There are two ways to deal with it. One way is to follow the leader and say, well, when is the right time for us to talk together?

Another way is: no problem, or () I'll tell you first whether it's appropriate or not, and then you can discuss it with your other half, so you will feel confident psychologically.

The customer said: I will contact you.

Will he really contact you? Instead of waiting indefinitely, we should take the initiative and take the initiative in our own hands.

Dialogue: OK, I see you are busy at work, too. Why don't I contact you this time next week?

The customer said: I'll think about it again.

The other party said that it still needs to be considered. The follow-up statement is: Sorry, maybe I didn't explain it clearly just now. What are you worried about？ Only in this way can we find out each other's real intentions and improvise. '