Why does China Telecom always collect fees at random?

Undeniably, in recent years, telecom tariffs have been continuously lowered, but arbitrarily deducting mobile phone charges has become a hot spot of complaints. In this regard, many consumers have questions: What are the reasons for the arbitrary deduction of mobile phones? Who is behind the mobile phone charges?

The "Clever" Method of Charges Deduction for Mobile Phone Charges

Although the billing technology of telecom operators is very mature and transparent now, the phenomenon of arbitrarily deducting mobile phone charges is still the hardest hit by user complaints. If SP service subscription is to induce consumption, then it is very smart to deduct the fee from the now rampant mobile phone.

Usually, consumers must log in to the mobile phone online business hall with the service password, or call the corresponding customer service hotline to make changes with the service password. According to Xinhua News Agency, some mobile phone charging projects are mostly completed by telephone sales. The so-called telemarketing refers to the operator's staff, or the operator's franchise business hall, recommending a service to consumers by telephone, and even if the user disagrees, some services are opened. However, this has become a common method of charging fees for mobile phones.

Compared with consumers buying services themselves, the practice of opening services by telephone sales is more subtle. According to the regulations, every telemarketing must be recorded, and consumers must be informed of their job numbers and names. However, many consumers are charged at random, mostly from the telemarketing of operators joining the business hall.

According to some consumers, these third-party private business halls usually pretend to be business people to sell services to users during telemarketing. The whole process was neither recorded nor told to consumers their job numbers and names. More cautiously, in order to complete KPI assessment, some operators' staff use some VoIP software to call consumers and use free gimmicks to induce consumers to open services.

Obviously, telemarketing has a strong concealment, and it is difficult for consumers to obtain evidence. In addition, some fee-based services do allow consumers to experience for a period of time for free in the early stage, and then charge. Because the consumer forgot to cancel the service during the free time, the money was finally deducted. I have to say that the way of charging mobile phones is very clever now, and many consumers will be caught accidentally.

Operators may be the black hand of arbitrary fee deduction.

Undeniably, the telemarketing method of promoting mobile phone value-added services is hidden, but this does not mean that this chaos cannot be supervised. Every time a service is opened on a consumer's mobile phone number, corresponding authorization is required. In other words, operators can fully supervise the opening of various services.

According to an operator who asked not to be named, after several rounds of technical iterations, the operation support systems of the three major domestic operators have become very mature. From a purely technical point of view, every time a consumer opens a service, it is necessary to verify the identity of the consumer and the identity of the operator. Online business in the business hall, not only need to verify the identity card, but also need to take photos when handling business. In contrast, the verification method of telemarketing is relatively simple, but it is also necessary to input the service password of the consumer's ID number and mobile phone number. However, in order to avoid risks, many telemarketers skip some verification methods, which is a fundamental reason for unreasonable deduction of mobile phones.

It is not difficult to see that the opening of every service of consumers' mobile phone numbers is under supervision. In this case, why are the operators unwilling to cooperate when consumers complain about arbitrary fee deduction? As the operator staff said, the operator background can clearly find out who opened the service and when. Therefore, consumers question why mobile phones charge fees indiscriminately, but operators are unwilling to cooperate. There is only one reasonable explanation: the operator is behind the mobile phone charges.

In the report written by Xinhua News Agency, Tianjin Mobile is unwilling to investigate how the charging items are opened in response to consumer complaints. Because once the operator investigates and deals with it, it is easy to find out who has opened the charging service for consumers in violation of regulations. More importantly, opening the mobile phone business in the offline business hall requires very standardized operation and verification of the identity of consumers. Why do operators allow some staff or staff joining business halls to use telephone sales?

Undoubtedly, the very concealed telemarketing can increase the income of operators. In recent years, affected by the policy of "speeding up and reducing fees", the income and profits of the three major operators have fallen sharply. Under such circumstances, some operators began to play the edge ball and open their services to consumers in some hidden ways to increase their income and profits. In addition, there is still a lack of supervision in the opening of mobile phone business, and operators are undoubtedly accomplices in arbitrarily deducting mobile phone fees.