Tell me about the director of "Black Heart"

The following contents come from Baidu's experience: First, the imperfect process is the basis of the daily operation of the enterprise. The execution efficiency of an enterprise is low. First of all, we should check whether the process of the enterprise is reasonable, concise and efficient, whether there is room for improvement and how likely it is to be improved. To check the process, we must first check the process system itself. The process system of Group V enterprise is by no means a simple business chain, but a complex and closed circulation system, just like the blood circulation system of human body, including: general system, branch systems, branch systems and peripheral systems. Therefore, first of all, we should check whether the circulation system of enterprise process is smooth, closed, broken, blocked, redundant and insufficient, and whether it is necessary to add a new system. Secondly, it is also necessary to check whether the process is formatted and templated, whether the process is reasonable and stable, whether the process designed on each pipeline is reasonable, and whether the actual process meets or exceeds the standard. Process inspection should also include checking what flows in the process. In recent years, many enterprises are carrying out process optimization and reengineering, so what is the process in the process? To sum up, there are four aspects: first, logistics; The second is information flow; The third is cash flow; The fourth is the cultural flow-what flows in the process is the personality and characteristics of the enterprise, that is, the corporate culture. The key for an enterprise to be recognized by customers in the fierce competition market is the unique genes flowing in the process, the image spokesperson of the enterprise, that is, the behavior mode of employees, and the basic value trend and concept of enterprise flow. Second, the system does not support if there is no problem with the process, check whether the management system really supports the process and the content of the process, and whether the system fully respects the humanistic feelings: if it is too strict, everyone will try to exploit the loopholes of the system and even collectively confront the system; It's too loose and not binding enough. If the process is water, then the system is the pipeline of running water. If the pipeline is not tight, the pipeline thickness is unreasonable, or the pipeline is not connected at all, it will directly affect the running water of the system. In addition, we should also pay attention to whether the content in the process is correct and whether the content is turbulent. Third, supervision is not in place. Even if the enterprise has a good process and management system, if the supervision is weak, or the supervision is not in place, or the supervision is offside, or the supervision means are backward, or the quality of the supervisors is problematic, or even the organizational structure is too complicated, the operation efficiency of the whole system will be greatly reduced. The process and system are solid, the supervision is flexible, and the supervision must be based on principles. If the supervisor is unfair, it will greatly reduce people's loyalty to the process and system; If the quality of the supervisor is low and he doesn't know how to supervise at all, then the supervision will be weak, resulting in not knowing what everyone is busy with, whether they are busy or not, or even whether they are really busy; If the supervision is too strict and rigid, do not understand the combination of principle and flexibility, and stick to the outdated system, it will greatly limit people's enthusiasm and creativity, and even make employees busy to meet the supervision; If people in high positions have no sense of supervision, or even leaders take the lead and go beyond processes and systems, then the supervision power will be greatly weakened. Fourth, the technology does not match. Everyone is busy and tired, but the fourth reason for the overall inefficiency is the management style. In general, backward management methods will greatly limit the efficiency of enterprise management implementation, especially in the industry. The same computer, Pentium's running speed and working quality are worlds apart; The same is the information transmission, and the speed of broadband and dial-up Internet access is also exponentially different. More importantly, backward equipment will affect employees' mood, which is contagious and will affect employees' work enthusiasm. However, if the technical means are too advanced, it will also limit the work efficiency within the enterprise. This is because the enterprise environment does not support the operation of equipment, which affects the normal working energy of equipment. Therefore, advanced equipment may not be used, or it may be inefficient. Connecting with other process links will increase work costs and naturally reduce work efficiency. At the same time, management technical means should adapt to both the actual environment and the external environment of the enterprise. If the local work efficiency in the enterprise is high, but the external environment connected with it is low, everyone can only wait endlessly, and the work efficiency will inevitably decline. 5. The quality of employees is not high. Obviously, the professional quality of employees largely determines the work efficiency. The professional quality of employees is the professional quality of all employees. What is a product? Product is the social attribute of employees related to work, which mainly refers to the professional ethics related to the post. What is quality? Quality refers to the natural attributes related to the post, including: professional awareness, knowledge, skills, wisdom, resources and so on. And professional awareness is crucial. What is professional consciousness? It means that employees should know what they should do and how to do it. The low efficiency of some enterprises is related to the quality of employees, especially the quality. An employee with good texture may be twice, three times as efficient as an ordinary employee, or even more than 10 times. More importantly, the quality of work is different. Assigning the same work, employees with excellent texture may finish it in one day, while employees with poor texture work hard, but it takes a week to finish it, and the quality of work cannot be compared with those with good texture. There is a gap of seven times only in the time spent, not to mention the quality gap. However, under the domination of the concept of average, it is obviously impossible for employees to have seven times the salary. Those employees with excellent texture will naturally gradually drain away and settle down employees with average texture. Although the employees who stay have good professional ethics, work hard and are busy, the overall work efficiency of the enterprise is very low. Sixth, the supervision ability is limited. As the saying goes, "every soldier will have a nest." Although everyone is very busy, it is inevitable to fight the wrong war with excellent soldiers at the wrong time and place because of the limited ability of senior managers, lack of strategic layout, inability to command and coordinate tactics, inability to know people and employ people well, inability to make full use of limited resources effectively, and inability to know ourselves, know ourselves and know ourselves. As a supervisor, especially a senior supervisor, be careful not to let employees do nothing. You know, one of your instructions reaches the grassroots level, and employees at all levels will be busy with your instructions. If busy for half a day has no effect, it is inaction or even passive work. If leaders dare not take responsibility, imagine the consequences? If this happens many times, employees will be very tired. But what if you can't disobey orders? Employees will be stopped by soldiers. If you have a thousand orders that I can't do, I will clean my own door. As a result, everyone is busy, in fact, they are all busy, pretending to be busy to show their superiors, and cheating at the first level. Seven, the cultural orientation is wrong. The orientation of corporate culture also affects the overall efficiency of enterprises. If enterprises encourage individual heroism and do not pay attention to cultivating team consciousness and cooperative combat ability, then although everyone wants to be a hero and everyone is busy, everyone has not developed the consciousness and habit of cooperative combat, and there is a high wall between individuals and departments, which is inefficient. More seriously, they worry that others may become heroes and influence themselves, so they will elbow others and even trip over them. If enterprises advocate the "busy" culture, then employees will be busy for the sake of being busy, which is particularly obvious in some growth enterprises. The last thing the boss likes is that everyone is idle. When employees are idle, the boss panics. Therefore, I don't ask whether the employees have completed the task, just look at whether they are busy or not. Some bosses don't directly talk about idle employees, but obliquely praise busy employees, especially those who work overtime. As we all know, the reason why employees work overtime is mostly because of poor quality and busy working hours. And some people love to work after work; What's more, it was a product problem, and I deliberately worked overtime to show it to my boss. As a result, the boss praised the people who worked overtime, and the following is bound to be busy. The result is that the busier you are, the more praised you are by your boss. The more you praise others, the busier and busier they are. Eight, there is a problem with the enterprise strategy. Everyone is very busy, and another reason why the overall efficiency of the enterprise is not high is that there are problems in the strategic positioning and strategic orientation of the enterprise. As the saying goes, "men are afraid of getting into the wrong business, and women are afraid of marrying the wrong husband." As enterprises, what they are most afraid of is getting into the wrong business. The existing resources of enterprises do not support enterprises to explore a certain field, but the strategic planners of enterprises think so, and as a result, they mistakenly enter a certain industry. In this case, no matter how busy employees are, they can't produce objective benefits, and they can't be exhausted. The mistake of enterprise strategic positioning is not only manifested in the dislocation of industry strategy, but also in the positioning of target customers, business fields and business models. No matter where the problem lies, it will affect the overall efficiency and benefit of the enterprise. Everyone is very busy, but it is not effective and of course inefficient. Enterprises are prone to problems in strategic positioning, such as wrong strategic direction and uncertain strategic direction. If it is the wrong strategic direction, the whole thing will go in the opposite direction, and no matter how busy employees are, it will be negative; If the strategic direction is vacillating and the employees are busy, but they are full of repetitive work and unnecessary work, how can we talk about efficiency and effectiveness?