What if the courier changes?

In recent years, the express delivery industry has developed rapidly and the business volume has increased substantially. While bringing convenience to citizens' lives, consumer disputes such as time delay, lost goods and cost disputes in express delivery services also occur frequently. So, what if the courier is switched? Let's see what we should do together.

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The reason why the courier was switched.

What if the courier is replaced?

What can I do to prevent the courier from being replaced?

●? The reason why the courier was switched.

Recently, some netizens reported that when a friend sent him cosmetics by express delivery, thousands of cosmetics turned into old clothes after they arrived. There are even thousands of mobile phones turned into bricks. What's going on here?

In fact, it is not the first time that express items have been replaced or even become empty boxes. If the consumer fails to insure the goods when mailing them, and can't get them back, no matter how much the original goods are worth, according to relevant laws, netizens can only get compensation of tens of yuan at most. This is also the principle of compensation for loss of express mail that many express delivery companies have been pursuing.

Some couriers in the industry broke the news that some couriers with lower wages would "think hard" on the express mail, and even the heads of some sites would participate. However, because some express delivery sites are not equipped with monitoring equipment, and there is also a lack of clear verification and registration information during the express delivery process, it is quite difficult to find out which link or individual has a problem, which is also an important reason why most cases have gone nowhere.

What kind of goods are easy to be replaced?

It is understood that the goods that have been exchanged in the past usually occur in small and high-value electronic products such as mobile phones, computers and cameras. Therefore, if the delivered goods have this or other high value, we should pay special attention to inspection.

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● What should I do if the courier changes?

If the goods are exchanged, it may be a business problem or a problem in the logistics process. In this case, it is recommended to reject them. You can mark the contents and reasons of rejection on the signed express bill. Of course, if it is only partially damaged or incomplete, you can also receive the goods in the case of objection on the courier, and then find a merchant to handle it. If not, you can complain:

1. Complaining about the courier in official website.

Take Huitong in this paper as an example. Open Huitong official website (you can find it by directly searching Huitong official website), and there are complaints and suggestions at the bottom of the webpage. Click to enter.

2. Telephone complaints

Search the complaint phone number of the courier company directly on the Internet and make a phone call to complain.

3. If the express delivery involves a large amount, you can call the police directly.

According to the Postal Law of People's Republic of China (PRC)

Article 47 Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.

Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users.

Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.

Article 71 Whoever impersonates, opens, conceals, destroys or illegally checks other people's mail or express mail, which does not constitute a crime, shall be given administrative penalties for public security according to law.

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● How to prevent the courier from being replaced?

Pay attention to the following points when transporting goods by express delivery:

1, you should know the risk of not signing.

Signing for the courier is receiving the goods. Many disputes have told us that once you sign for the courier, the courier leaves with the courier, and you find that there is something wrong with the goods, the courier company will definitely ignore you on the grounds that you signed for it, and the merchants will not necessarily help you solve the problem, especially when the goods are exchanged.

Even if you agree with the courier in advance to check after signing, after signing, a better courier may be waiting for you to check, and some may be busy sending the next courier. In this case, check it yourself, and you will be in trouble if you find the problem. Or if something goes wrong, just ignore it and leave with the list.

2, online shopping goods within 7 days without damage can be returned without reason.

If the online shopping goods are not damaged or replaced, but only have quality problems, even if there is no quality problem, they are not satisfied, and they can be returned without reason within 7 days.

Article 25 of the current Consumer Law has added the provision that consumers who purchase goods through internet, television, telephone and other remote shopping methods have the right to unconditionally return goods within 7 days.

Restrictions: Some special commodities do not enjoy this right, such as customized commodities and perishable commodities. And if there is no special agreement, the freight generated by the return should be borne by the consumer.

However, if the goods are damaged or replaced, this provision of consumer law is definitely not applicable. Therefore, we should pay special attention to goods that are easily damaged or replaced.

3. Carefully check whether the waybill is comprehensive and clear, including name, quantity, value, arrival date, mode of transportation, mode of delivery, consignee, contact information, etc.

4. Insure the price before delivery.

After signing, you should protect your rights and interests in advance.

According to the relevant laws and regulations of the national standard of express delivery service, the receipt of express delivery should be "signed after acceptance without objection", so there is a legal basis for signing in advance.

In this way, even if your goods are lost, you will have evidence to follow when making compensation, and the amount of compensation will be compensated according to the insured price you have made, which can effectively avoid your economic losses.

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