Basic principles of doctor-patient communication

1 Principles of equality and respect

Medical staff must treat patients with equality and must not act condescending or condescending. The so-called equality means that firstly, doctors and patients are equal, and there is no distinction between high and low; secondly, all patients should be treated equally. In the eyes of medical staff, only patients should be treated, and they should not be judged by status, wealth, or appearance. People, some are close and some are distant. Respect means respecting the patient's personality and respecting the patient's feelings. Respecting patients will gain their respect. Only on the basis of mutual respect can both parties have friendly communication.

2 The principles of sincerity and empathy

Sincerity is the guarantee for the continuation and deepening of doctor-patient communication. Sincerity enables people to have clear knowability and predictability when communicating, while insincerity or deception can make people feel insecure and fearful. Sincerity leads to success. Only with a sincere attitude can patients be reassured and be willing to communicate heart-to-heart. At the same time, medical staff should think more about empathy and consider issues from the patient's perspective, so that communication can achieve the desired effect.

3 Principles of law and ethics

The doctor-patient relationship is a legal relationship. When communicating with patients, medical staff must strictly abide by laws and regulations and abide by medical ethics. Medical personnel must not only make good use of their rights conferred by laws and regulations, but also fulfill their responsibilities and obligations stipulated by laws and regulations. At the same time, it is necessary to understand the rights and obligations of patients in accordance with the law, respect the rights and obligations of patients, and communicate and communicate at the level of laws and regulations. Medical staff must maintain good medical ethics and practice and must not accept benefits from patients. Laws and ethics are the basis for doctor-patient communication. If medical staff behave appropriately and behave righteously, they can win the respect and trust of patients and take the initiative in communication.

4 Principles of Moderation and Distance

Body language is a form of communication. The use of body language must be moderate and appropriate to the occasion. Avoid emotional impulses and exaggerated movements. For example, when rescuing critically ill patients, if you look indifferent or talk and laugh, this will not only damage the image of medical staff, but also seriously hurt the feelings of patients and their families. When communicating, the distance between the two parties should be appropriate. It is not good to be too close or too far. The appropriate communication distance can be selected based on the age and gender of the patient. For example, when communicating with the elderly and children, the distance can be appropriately closer to show respect and intimacy. Young medical staff should not be too close to patients of the opposite sex of the same age to avoid misunderstandings.

5 Principles of Restraint and Silence

The attitude and behavior of medical staff may have specific meanings in the eyes of patients. For example, patients may interpret the smiling faces of medical staff as friendly. Or the information about the improvement of the condition may be associated with the frown of the medical staff as to whether the condition has worsened. Therefore, medical staff must control their emotions and avoid sending wrong signals to patients through inappropriate emotional expressions. In addition, when encountering difficulties in communication, you should also be careful to restrain yourself and deal with it coldly to avoid intensification of conflicts. Silence is also a kind of restraint. It is also essential to use silence well when communicating between doctors and patients. Especially when patients or their relatives are emotional, maintaining silence with a gentle attitude can give patients or their relatives a chance to adjust their emotions and sort out their emotions. Time for thoughts, but the silence time should not be too long, so as not to fall into a stalemate and be unable to continue communication.