17 hour psycho-the whole story of ——JD. COM's account was stolen.

/kloc-February 24th, 0/2, is a beautiful Sunday that just passed and the day before Christmas.

The unforgettable night of this day is not because I just went to a hot spring to relieve my fatigue during the day, nor because I received an apple prepared by my friend, but because my JD.COM account was stolen in the middle of the night, and 17 hours after it was stolen, I was in trouble sleeping, and I was terrified.

Because of my body, I usually bring my own dry food to work. I didn't finish cleaning up until 12 in the morning because I cooked late on the 24th. I'm just taking a break. Suddenly, I received an email reminding me of an order from JD.COM. I poked it open and found it was a mobile phone.

I am beginning to feel confused: I have never ordered a mobile phone in JD.COM. How can this bill be sent to my mailbox?

Before I could react, more bills came like snowflakes, and more JD.COM bills popped up in the pop-up window of the mobile phone:

Three consecutive orders are mobile phones. My heart beat faster and I realized JD. COM account may have been stolen.

Feeling cold in my back, I quickly started to log in to my commonly used mobile phone account (Hubei account) and found that there was no problem.

However, at present, three digital orders are actually lying in my email account. I can't confirm the exact amount, but I guess it may have something to do with my previous account in Beijing. The Beijing mobile phone number with suffix 105 1 was bound, and this mobile phone number was stolen.

12: 30 to 1: From panic to gradual despair

The deadline is 12: 30. I am puzzled: If there is nothing wrong with my account, who is spending it, where does the money come from, why is it sent to my mailbox, and I hardly spend it on the JD.COM platform, how can I not steal money?

I remember, the relationship has always been very good. A, a friend who used to play together in Beijing knew a friend who was a product manager in JD.COM, so I called him first. When I got the call, I was as anxious as an ant on hot bricks.

1. Call in the following way:

I took a screenshot on my mobile phone and told him that my account was abnormal. Then he comforted me that JD.COM is a big platform, and even if something goes wrong, it can be checked. Let me feel at ease first ...

I asked if I could call the former product manager to find out the situation. He said that people might still be sleeping so late. ...

Then, I was advised that even if it was stolen, the amount would not be too large, because my account was not used often and the amount owed was very low. ...

Finally, I asked what to do, and he said, if not, call the police. ...

2 alarm:

After I hung up on A, I dialed 1 10 immediately. After a few rings on the other end of the phone, there came the impatient voice of the female police officer (replaced by her below).

I was speechless by the inexplicable diss. Seeing that the alarm was hopeless, I called A again, but there was a reminder that the phone was turned off ... Then I called my relatives, but no one answered ... With the reminder of turning off the phone, my heart sank quickly.

3. Call JD.COM Customer Service.

My hands began to tremble involuntarily, so I turned to the customer service phone in the APP of JD.COM Mall for help. At ordinary times, I have to understand that I can find relevant information as long as Baidu clicks, but at the moment my brain is all short-circuited. Finally, I went to 9506 18 in the upper right corner of the APP and dialed it twice, but no one answered.

At this moment, it's like I fell into an ice cave, a cold feeling of being pushed off a cliff, covering my whole body from my feet to my palms.

65438+ At 0 o'clock in the morning, a poor man found that his account had been stolen continuously, without any help or even care. She could do nothing but call for help everywhere. She doesn't even know how much money she stole, and she won't pay it back tomorrow ...

With the continuous email prompts of orders, all the despair and fear of the future are infinitely magnified, and news such as online loan suicide and huge debts flash in my mind like slides. I am like a fish hanging in the air, one by one, exhausted, waiting for the last moment of suffocation.

4. Ask for help in the ticket circle and ask questions in the group:

Despair to near collapse. I consulted in the ticket circle, in the active WeChat group, and with friends who know e-commerce, but because most people fell asleep in the middle of the night, I hardly received any valuable information.

The only person who replied knew what to do and said that he would not reply until morning. ...

Although it was said that it would be done the next day, I was relieved to see the news. It's like a glimmer of light, and suddenly I have strength.

65438+ Calm down around 0: 00 a.m.: Repeated attempts to retrieve passwords, real-name authentication, and self-help complaints.

1. Retrieve the password

After 1 in the morning, I began to force myself to calm down without any help, and repeatedly tried to log in again by sending the password to the mailbox through the original account. The other party may have noticed my attempt to change the password, so they changed the password again at 1: 30.

2. Try real-name authentication

There is no hope to change the password, but I saw the name of the person who changed my account, so I used A-breakout to log in again and authenticate my real name:

3. Self-service applications

I found that my personal information was stolen, and I began to make repeated self-help complaints according to the operation.

However, due to the hacker's opening of various businesses of Jingdong Finance, the self-service appeal failed.

When I saw that all Jingdong financial products were opened, my eyes were almost black. What's even more frightening is that the white bars and gold bars in my account were opened without my own operation and stolen by various kinds:

The vault was almost emptied;

By 5 o'clock in the morning, JD.COM Mall had two more orders for virtual products, and about five of them were stolen in one night. Due to the inability to log in to the background, the specific amount is unknown.

In this night's battle of wits, I made at least 25 attempts at password modification and real-name authentication, until I was told by JD.COM Mall software that the modification had reached the upper limit and I could not continue to operate.

But my struggle is almost "useless" to stop the other party from stealing. In the list of funds verified later, the last consumption expenditure of the other party was at 7: 00 in the morning, which was almost synchronous with the operation of freezing the account of JD.COM Mall. Therefore, the first thing to consider is to contact JD.COM customer service and freeze the account after being stolen.

At 7 o'clock on the 24th morning, after a sleepless night, I dialed the customer service hotline in JD.COM again, and my voice was hoarse and I couldn't even hear it clearly.

After the service hotline in JD.COM was opened, I was greatly comforted. I began to ask for leave from the company in an orderly way, sort out all kinds of hotline calls, copy them in my notebook, and take my pen and notebook with me. Facts have proved that recording at any time is very helpful for later sorting out security and recording.

At 9: 00 a.m., the account of China Merchants Bank bound by JD.COM's stolen account was frozen first, and then the accounts of various products owned by Jingdong Finance were frozen. At this point, the stolen account entered a completely safe state.

At this point, I finally breathed a sigh of relief. I started to print the journal in the bank and check it with JD.COM. In the afternoon, I went to the Maodian police station to put on record. At the police station, I saw two other victims who filed a case for telecom fraud. One lost 40,000 yuan, and the other lost 1.5 million yuan. My book is the least damaged, and I don't know whether to cry or laugh.

At 4 o'clock in the afternoon, the mobile phone was in a state of battery life because of continuous calls. Walking out of the police station, it began to rain outside. Unfortunately, I am not familiar with this area. After walking for an hour, I got lost and soaked to the skin.

At 5 o'clock in the afternoon, I found a milk tea shop on the roadside, and the clerk kindly helped me borrow the charger. I ordered a cup of milk tea and completely collapsed in the chair. At this time, the mobile phone just turned on received a short message reminder, and I was awakened by a clever electric shock. I looked down: the account was successfully intercepted 1000 yuan in cash, please pay attention.

Panic moment, that's all.

Loss: the book information shows that the loss is close to 1w yuan, but due to the timely stop loss, 1k yuan was successfully intercepted in cash, and 3,600 yuan was successfully intercepted, resulting in an actual loss of more than 5,500 yuan.

Communication problems with JD. COM:

Reasons for account theft:

1. Personal: The mobile phone was stolen and the mobile phone card was not reissued in time.

In the summer of 20 17, I returned to Hubei from Beijing, and my mobile phone was stripped naked in the underground passage of my hometown station, and my mobile phone number disappeared into the world of mortals. Small cities can't report the loss in different places, but only go back to Beijing to report the loss. I happened to be busy at that time, and I was delayed at this time. Objectively speaking, the direct cause of JD.COM's theft. COM's explanation is that the mobile phone number was lost and it was not reported in time.

2 JD。 Platform security vulnerability

Real name authentication: I still don't understand how to authenticate my original account information without my real name. Real name or face?

2. The security threshold for starting financial business is low. You only need your account number to open various loan businesses such as small treasury and gold bars. There is no real person verification at all, such as brushing face and fingerprints. Do you dare to use this kind of safety threshold?

Regarding the theft, I admit that I have my own reasons, as well as the reasons of JD.COM platform, so the specific statement needs to be reconfirmed with JD.COM.

This brush theft incident has a great impact on my life. I have cancelled three bank cards and 1 credit cards bound to my lost mobile phone card, and I will rush to Beijing to reissue or cancel my mobile phone number this week. What's even more annoying is that as long as the email prompt rings, I will have palpitations, which may be sequelae.

On the third day after the incident, I was no longer a "frightened bird". Now actively handle the case and face the theft with a peaceful attitude. After all, everything has a cause and effect. I hope everyone can pay attention to my following "stealing rules":

After talking about JD.COM and myself, finally I want to talk about the people in the incident.

The first seven hours of the whole shock incident were almost the moment when I faced the collapse alone. When I asked for help, I thanked those friends who answered me in time and called me. As long as you reply, it is a comfort to me, because it makes me feel that I am not alone.

Those friends who care about me because they didn't see it later, thank you, thank you for your concern about me and the incident, and especially thank the basin friends who helped me add WeChat group.

I don't blame you for those friends who chose to ignore my help or turn it off. As adults, we all know the truth that "get the maximum benefit from others with the least effort". Thank you for letting me see my value in your eyes.

Finally, I hope everyone will be safe and happy, so that "stealing hands" will never be useful.