When your customers say that the quality of your products or your products are getting worse and worse! How should you explain it to your customers?

I have a five-step sales song here, which I hope will be useful to you: Step one: Say hello. In order to achieve the set goals, the first thing to do in sales and visits is to say hello to customers. Pay attention to three points when greeting customers: enthusiasm, eyes and smile. Enthusiasm: What we often say is to think about how others treat you, so you should treat others first. If we are indifferent when greeting others, the other party must be indifferent; We are enthusiastic, and the other party's response must be enthusiastic. Because our emotions will affect customers' attitudes and reactions. Eyes: People often say that "eyes are the windows to the soul". And the communication between eyes is also the communication between hearts. Look each other in the eye when you say hello. The first is respect for customers. Smile: A sincere smile will bring you closer to your customers. Because smile is the best communication language between people. Step 2: Introduce yourself. No matter to strangers or former customers, introducing yourself will deepen customers' impression of themselves and strengthen customers' memory. Pay attention to three points when introducing yourself: simplicity, clarity and confidence. Simplicity: Simple introduction can make customers remember you in the shortest time and leave enough time for the next work. Clear: let customers have a good impression on you in the shortest time and deepen their impression. Self-confidence: Self-confidence not only affects the effect of sales and visits, but also infects customers. Only by controlling the pace of visits can customers remember you. Step 3: Introduce the product. Whether it is a new product or an old product, customers are interested in products because of demand. Therefore, introducing products is a key step to decide whether this visit can go smoothly. Four points should be paid attention to when introducing products: simplicity, participation, comparison and price. Concise: 1. For customers, there may be a lot of information every day. Only by using the simplest language can we leave a good impression on our customers. 2. The time left by customers is limited; Participation: When introducing products, customers must be involved as much as possible. 1, to satisfy customers' curiosity; 2. Satisfy customers' thirst for knowledge and possession; 3. Strive for more time to introduce products for yourself. Contrast: The present era is the era of homogeneous products, and customers are very selective. Only by comparing our products with similar products can customers remember the products in the shortest time. Price: Price is not the key factor in a transaction, but customers are often the most sensitive to it. So when introducing the price, try to make it clear and make a simple cost-effective evaluation. Step 4: Deal. If the first three steps are successful, it is only a matter of time before the transaction is completed. Whether the transaction is completed or not directly reflects the quality and efficiency of the marketing staff's sales and visits. Pay attention to three points in trading: specialization, answering questions and dreaming. Specialization: In the process of trading, professional words and deeds will increase your confidence, and at the same time increase the determination of customers to choose to buy, so that customers firmly believe that their choices are correct. Answer questions: answer customers' questions quickly and concisely, at the same time, take the initiative to put forward customers' possible doubts and questions and explain them quickly. Dream: weave a beautiful dream for customers to use our products, focus on the benefits brought by customers' choice of our products, briefly state the benefits that similar customers have used and brought, and let customers feel the correctness of their choices. Step 5: Expand the turnover. As a continuation of the transaction, we should make good use of the customer's possessiveness and sense of ownership to facilitate the transaction as much as possible. In addition, expanding turnover has another meaning, which is to actively create an atmosphere of "active consumption", including after-sales service, to make customers feel happy and lay the foundation for the next transaction.