Dell's notebook has a blue screen. When I got it, I said the hard disk was broken. Put it there and change it. Tell me that I will be informed to get the computer in 3 to 6 days. But it's been ten day

Dell's notebook has a blue screen. When I got it, I said the hard disk was broken. Put it there and change it. Tell me that I will be informed to get the computer in 3 to 6 days. But it's been ten days Hello, first of all, Dell's maintenance site is officially authorized by Dell, and their operation is in accordance with Dell's process. Generally, if spare parts are available locally, it can be solved in 3~6 working days. If there are no local spare parts, they will apply to Xiamen Dell Company. There are two situations at this time. One is that Xiamen Company also has new spare parts. Then send it to the local area within 3~4 days. It will be repaired in about ten days. Another situation is that Xiamen head office also has no spare parts and needs to apply for production. At this time, the time span will increase by more than 5 days, because the factory assembly line cannot produce a hard disk. Instead, we will wait a few days to see if there are any products of the same model produced together, but the waiting time will not exceed ten days, so the situation here is like this. But don't worry, the after-sales service that Dell has been doing is quite professional, so far. After-sales Dell has not said that the customer's machine is not repaired or not well repaired.

If my answer can't meet your requirements, you can also call their after-sales phone number: 8 0 0-8 5 8-0 9 5 0. This is their after-sales phone number. You can ask their after-sales engineer directly online.

hope this helps

Of course, I prefer adoption. .