What should I do if I reset my phone and forget my password?

Vivo mobile phone forgets the screen lock password, which can be operated in the following ways:

Case 1: Forget the screen lock password, but you can use your fingerprint or face to enter the desktop.

Please back up the data, connect to the network, enter the mobile phone cloud service-login account-find device-turn on "find mobile phone", use other mobile phones or computers to open the vivo cloud service-enter the password of the vivo account-find mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password;

Case 2: Forgot the screen lock password, unable to enter the desktop.

65438+

Note: If mobile phone search is turned on and the network is stable, you can go to the vivo cloud service webpage-search mobile phone for "data backup" (only data such as contacts, short messages, schedules and notes can be backed up, but pictures and videos are not supported).

2. If there is no "Forgot Password" option,

(1) Turn off the machine, and press and hold the volume plus button and the power button for about 5 seconds before turning it on. Press the volume button to select Restore, press the power button to confirm, and click "Clear Data" to clear the screen lock password. After restarting, you need to verify the password of the logged-in vivo account; (This method cannot be cleared. Please look below. )

(2) If the device finding function has been turned on, you can try to use other mobile phones or computers to open the vivo cloud service-enter the password of the vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password;

Note: If mobile phone search is turned on and the network is stable, you can go to the vivo cloud service webpage-search mobile phone for "data backup" (only data such as contacts, short messages, schedules and notes can be backed up, but pictures and videos are not supported).

After the FBE encryption mode is restarted, it will not be unlocked to enter the desktop, and the data cannot be cleared through cloud service instructions.

Situation 3: The screen lock password cannot be reset by the above methods. Please bring your equipment, ID card and purchase certificate to the vivo customer service center. The address and contact information of the service center can be found in vivo official website-Services-Outlets. Click View All-Select the province and city where you are located-query the local customer service center, or enter this link to query.