Characteristics of modern business etiquette

There are many etiquette involved in business communication, but fundamentally speaking, it is interpersonal communication, so we are used to defining business etiquette as the art of business people's communication. What are the characteristics of modern business etiquette? The following are some contents collected by zQnf.Com Bian Xiao, hoping to help you.

The Essence of Modern Business Etiquette

From the enterprise's point of view, mastering certain business etiquette can not only shape the enterprise image, improve customer satisfaction and reputation, but also achieve the purpose of improving the economic and social benefits of the enterprise. Business etiquette is an important content of corporate culture and spirit, and it is the main attachment point of corporate image. However, all international enterprises have high standards for business etiquette, and regard business etiquette as an important content of corporate culture and an important software that has obtained international certification. Business etiquette is a broader concept that constitutes image. And the image is the first business card for business people! In today's increasingly competitive society, more and more enterprises pay more and more attention to their own image and employee image. The professional image, temperament and business etiquette in business occasions have become an important means of success in today's workplace and an important embodiment of corporate image.

Business etiquette includes language, expression, behavior, environment, habits and so on. I believe that no one wants to be the focus of attention because of his rudeness in social situations, thus leaving a bad impression on others. Thus, it is very necessary to master business etiquette in business communication. Therefore, learning business etiquette is not only the general trend, but also the practical need to enhance competitiveness. As employees of Jindi, whether they know and use basic etiquette in modern business activities not only reflects our own quality, but also reflects our corporate culture level and management policy. Our every move represents the image of the company. Therefore, no matter in any social place, as long as you represent the company as an employee in Jindi, you should be self-disciplined, respect others and establish a good corporate image.

In today's global economic globalization and fierce competition in business society, it is more important to have a good and elegant professional image and excellent business etiquette, as well as effective communication and appropriate interpersonal relationships. With China's accession to the WTO, there are more and more business opportunities. If the managers in China can master the knowledge of international business etiquette, they will certainly be able to consolidate international business relations.

Psychologists point out that our impressions of others are generally formed within fifteen seconds. Others form impressions according to our clothes, conversation and behavior, and then infer our character. It is not easy to change a bad first impression, so employees must establish a good first impression in front of customers in order to achieve smooth cooperation.

Nowadays, young graduates are facing great challenges in the job market. If they want to break through and open the door to success, they must be familiar with good manners in the interview. Many employers pay more attention to communication and interpersonal skills besides academic qualifications when recruiting new people.

Paying attention to service etiquette or providing quality service can effectively improve the service quality of commercial service industry, thus achieving good service benefits and establishing a good corporate image. Paying attention to business etiquette is increasingly proved by the management practice of modern business industry. While paying attention to business etiquette, we should pay attention to the standardization, restraint and difference of business etiquette.

Characteristics of modern business etiquette

1, normative:

Refers to the standard practice of dealing with people, which is the basic feature of business etiquette. For example, the etiquette of buffets such as cocktail parties is "take less for many times", and the etiquette of drinking coffee is basically not to use spoons, and you can't eat with spoons.

Example: the order in which the receptionist introduces the guests to the chairman and general manager of the company: this is the introduction of the guest and the host regardless of gender, age and position. The host should be introduced first (the guest has the priority to know), and the host will introduce it to the host according to the guest's position.

2. Objectivity:

The order of accompanying the guide to guide the guests upstairs: if the guests know the way, they will go in and out, go upstairs and downstairs, and the position in front will be respected; If the guest doesn't know the way, he should be on the left in front of the guest.

The focus of business banquet (informal banquet) is the arrangement of dishes: the most important thing is to know what guests can't eat. First of all, ask, "What are your taboos?" Pay attention to the taboos of foreigners in foreign affairs: (1) China animal viscera; (2) animal head and feet; (3) pets (cats, dogs, pigeons); (4) Rare animals; (5) freshwater fish; (6) Fish without scales and fins (snakes, eels, loaches and catfish).

National taboo; Religious taboos: pigs, cigarettes, wine and blood are taboo in Islam; Buddhist taboos refer to onions, garlic and leeks with peculiar smell.

Native people eat foreign food, while foreigners eat soil: (1) eat special dishes; (2) diet culture; (3) Dietary environment. Europeans and Americans like to eat pasta, fried food, sweet and sour food, large pieces of meat or sliced meat: appetizers before meals and desserts after meals are the basic characteristics of business etiquette.

3. Skills

Ask a guest about drinks: Don't ask an open-ended question "What kind of drinks do you want?"

The seating arrangement of the chairman and general manager on the rostrum for the company meeting

There are three basic principles: (1) The front row is higher than the back row; (2) The center is higher than both sides; (3) Left is the most important thing in government activities, and right is the most important thing in international practice/business activities (left and right refers to the left and right between seated people, regardless of the audience's perspective).

The role of modern business etiquette

1. Standardize behavior. The most basic function of etiquette is to regulate various behaviors. In business communication, people influence, interact and cooperate with each other. If we don't follow certain norms, the two sides will lack the basis for cooperation. Among many business norms, etiquette norms can make people understand what to do, what not to do, what to do and what not to do, which is conducive to determining self-image, respecting others and winning friendship.

2. Pass the message. Etiquette is a kind of information, through which you can express feelings such as respect, friendship and sincerity, and make others feel warm. In business activities, proper etiquette can gain the goodwill and trust of the other party and contribute to the development of the cause.

3. Enhance feelings. In business activities, with the deepening of communication, both sides may have certain emotional experiences. There are two emotional states: one is emotional state and the other is emotional rejection state. Etiquette can easily attract each other, enhance feelings, and lead to the establishment and development of good interpersonal relationships. On the other hand, if you don't pay attention to etiquette and behave rudely, it will easily cause emotional rejection, cause interpersonal tension and leave a bad impression on the other side.

4. Establish an image. If a person pays attention to etiquette, he will establish a good personal image in front of everyone; When members of an organization pay attention to etiquette, they will set up a good image for their organization and win public praise. Modern market competition is not only product competition, but also image competition. A company or enterprise with good reputation and image can easily gain the trust and support from all walks of life and be invincible in the fierce competition. Therefore, business people always pay attention to etiquette, which is not only the embodiment of good quality of individuals and organizations, but also the need to establish and consolidate a good image.

Business etiquette is a code of conduct that reflects mutual respect in business activities. The core of business etiquette is the code of conduct, which is used to restrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.