Is Ctrip a scammer? Let’s talk about it!

Ctrip.com, profiteer, Ctrip.com, big liar, Ctrip.com, unscrupulous merchants, Ctrip.com, you who make dirty money will get terminal disease! Don't go without saying, everyone should definitely not go to Ctrip to book air tickets in the future. Look at their after-sales service. It is unreliable to book anything. They treat consumers as fools and design traps for you step by step. If there is a problem, they will patiently reply and they will not do anything. , behind the humble attitude of the customer service is a dirty heart, trying to make money from people’s hard-earned money! ! ! ! It's like robbery! What happened is this, on July 21, I helped a friend book a flight from Changchun to Zhengzhou and back.

(It’s sad, I didn’t go online to check Ctrip’s reputation before booking). I downloaded Ctrip’s APP on my mobile phone. It was the first time I used it. To be honest, booking was relatively smooth and the price was discounted. It's also huge.

When entering passenger information, the name of a friend of mine is **yan. In the input method, it is typed as **yanli. There is one more word. After paying the payment and receiving the order, I If you find out, call customer service immediately.

Customer Service 1 (Male): He said that within 10 minutes after the order came out, if the ticket was not issued, it could be changed. This feedback was very good. I immediately hung up the phone and asked him to coordinate. Unexpectedly Ah, they issued the tickets really quickly. They issued the tickets immediately after I made the call. I was tipping them off! How to solve it? Customer service 1 said that the ticket can only be refunded and the name cannot be changed.

It’s my problem that I lost an extra word in my name. I admit it, but when I called the civil aviation company, the other party told me that the ticket issuer would apply. In a situation like mine, it can be changed, but the customer service 2 (Female) said that CAAC would not change it, and later said that they would let me book another ticket, and then they applied to CAAC for a full refund of the previous ticket with the wrong name, but they could not promise it. Customer service 3 (Female) said, yes Maybe the civil aviation industry disagrees.

Oh my gosh, there are still people who reply like this, which means that it depends on people’s mood. If they are in a good mood, they can quit, but if they are in a bad mood, they will not quit.

If I voluntarily refund the ticket, I can only be refunded more than 100 yuan for the airport construction fee, and the 1,600 yuan booked will become Ctrip’s profit! I turned around and asked people in the industry, this is a naked scam! I bought another plane ticket and fulfilled his business. When I turned around, I still suffered losses. Ctrip did this business, haha, it was so ***! From the beginning to now, in less than 24 hours, I have had 5 customer service calls with me. They have a very good attitude, but they don't answer your questions or solve the problem! In the end, I only asked the other party: Airlines can process the application after receiving the application from the ticketing company. Why didn't Ctrip submit the application? Why didn't you submit the application? Do you really treat consumers? Can the nearly 2,000 yuan from us make your company bigger? Finally, I will not refund this ticket. Even if the plane seat is empty, I will accept it and I will not let Ctrip earn this profit! So far, the problem has not been solved. My friend from the airline told me that the name can only be changed by applying to the ticket issuing company, otherwise, there is nothing anyone can do.

Now that this is the case, here is what I will do: 1. Complain to 12315 Consumer Association.

2. Prepare to start the complaint process. If you cannot win, I will not respond to you, otherwise their company's legal department will be idle and have nothing to do.

3. I publish my experience through the Internet just to tell everyone.

Don’t order any projects on Ctrip. Except for problems, they are grandpas and we consumers are grandsons. They will definitely not do it for you. Don’t have any illusions.