Advanced collective deeds of property management office

Advanced collective deeds of property management office

Dear company leaders:

The bell of the New Year is about to ring, and we welcome the new xxxx year with great joy and excitement. At this beautiful moment, all the staff of GS building management office send infinite good wishes to the leaders at all levels of the company, silently wishing our community a better, warmer and safer new year!

In xxxx, with the strong support and supervision of the company leaders and industry committees, GS Building Management Office effectively implemented and successfully completed the annual work plan, and achieved gratifying results in all work. In order to sum up experience, find the gap, so as to foster strengths and avoid weaknesses in the future work, the management office has made a self-examination and summary of the advanced collective evaluation data of xxxx Company item by item, and now reports to the company leaders.

First, careful planning, active implementation, full implementation of 2xxxx annual management objectives.

At the beginning of xxxx, the management office made a detailed annual work plan. Through organizational learning, the overall ideas and objectives of these work plans are put into the thoughts and practical actions of every employee. All the work of xxxx is carried out in this respect, and the details are strictly investigated, so that every specific work is further standardized under strict supervision and inspection procedures and the efficiency of each work is improved.

In xxxx, the management closely United around the company and all departments worked together. No major safety accidents occurred throughout the year. There were no management liability accidents such as motor vehicle theft, major fire, illegal decoration, damage to the load-bearing structure of the house, damage or change of appearance. No employee occupational safety accidents and public security responsibility accidents occurred. The company's important property has not been scrapped or damaged due to dereliction of duty or dereliction of duty. There is no serious xxx legal dispute, and the company is responsible for it.

In addition, all kinds of facilities and equipment in the building are established in strict accordance with the standards of municipal appraisal. Under the careful maintenance of engineers, the facilities and equipment in the building are in good condition, and the intact rate of operating equipment reaches 65,438+000%.

Two, the responsibility to the people, the division of labor and cooperation, joint management, fully complete the annual business indicators.

Property management company is a low-profit enterprise, and profit is the foundation of enterprise survival. This year, in order to fully complete the business tasks assigned by the company, the management office, in combination with its own characteristics, on the one hand collects management fees in full as possible, on the other hand, all employees unite as one and strive to save various operating costs.

In terms of management fee collection, since the company implemented the quantitative assessment of the charge responsibility system, the management fee collection rate of small business households reached 99.73% in the whole year (partly due to the water seepage quality of the external wall of the house), and the shops except M floor were not paid because the original developer filed a lawsuit with the industry Committee. Parking fees and paid services also exceeded the rated standards.

In terms of strictly controlling operating costs, the management office formulates monthly expenditure budget according to actual needs, and strictly follows the budget standards to ensure that all purchased items must be planned and declared. At the same time, a system of mutual containment is established internally, so that every penny spent must be used in practice to avoid repeated waste. In addition, the engineering department also tries its best to save water, electricity and energy in the building, and strives to save costs from all aspects. Compared with the original property management company, the photoelectric fee saves about 20 thousand yuan per month.

All the staff of the management office start from saving every piece of paper, pen, electricity and drop of water around them. Saving is a virtue, saving is a way to manage the family, and it is also a good quality that xxx company should carry forward.

Third, strict management, pay close attention to employee training, and comprehensively improve the professional quality and skill level of employees.

An excellent collective must have a team with excellent professional quality in order to have permanent combat effectiveness. At the beginning of this year, the management office drew up annual and monthly training plans, and conducted systematic and standardized training on customer service, housing management, engineering equipment, public security and fire fighting, and environmental greening according to the plan. Take regular training and study as a major event and further implement it in the form of a system, so that every employee is fully aware of his responsibilities and meets the requirements of being familiar with business, conscientious and dedicated. In addition, we also combine employee self-training with comprehensive training in the management office to create a good learning atmosphere in the whole collective of the management office, so that everyone can consciously turn training and learning into a habit.

Due to the serious shortage of human resources market in Shenzhen, the security team of this management office is unstable. However, despite this, the management office is still trying to grasp the ideological education of employees. At the same time, humanized management is being carried out and various preventive measures are taken. At the same time, it also greatly improves the training difficulty of the security team in the management office. In this regard, the management office responded positively and adopted one-on-one on-the-job training, that is, the team leader personally went to each post to conduct drills and explain to the new recruits. With the joint efforts of all of us, there was no safety accident caused by internal factors of employees in the past year, which ensured the safety of building owners.

Of course, these training methods are far from enough. In the training work next year, we will adopt a more flexible way to make employees realize the importance of training and learning. Because only by constantly improving the quality and business level of employees can we truly ensure the long-term stability of the building and let the banner of Xinjiujia Company fly in the wind.

Fourth, mobilize the enthusiasm of employees and comprehensively improve service awareness and management level.

At the beginning of xxxx, on the basis of summarizing the work of xxxx, the department reported and commented on the work of the whole year on the basis of individual employees, and on this basis, two advanced collectives and eight outstanding employees were selected and commended and rewarded. Through the power of example, promote the overall work and mobilize the enthusiasm of employees. At the same time, the management office puts service awareness at the top of xxxx property management.

In order to improve the service quality and management level comprehensively and systematically, the director of the management office personally adheres to the daily inspection system and solves problems in time. And further through the weekly inspection work of the management office, actively urge all departments to complete all the work with good quality and quantity. At the same time, GS Building Management Office took the lead in passing the national quality, environment and occupational safety certifications of IS09002, 14000 and 18000. Through the establishment of the management system, it has played a positive role in standardizing our management and better providing quality services for the majority of owners.

In addition, Qi Xin, all the staff, worked together to establish a good relationship platform between the management office and the business households through the "customer service center", which is the main window serving the business households. It is because of the heart-to-heart communication between every employee and the boss, because of everyone's hard work, the boss sent us baskets of fruits, pots of delicious chicken soup, and sweet snacks ... Although the gift is small, its affection is particularly precious. They gave us the biggest surprise in the return visit of xxxx's owners' opinions. The annual inquiry sheet recovery rate was 98.2 1%, and the owner satisfaction rate reached 98.87%. This has greatly increased the confidence of every employee and greatly promoted everyone's service enthusiasm.

Five, not afraid of obstacles, fully cooperate with the comprehensive management of government departments.

GS Building is located in Guiyuan Road, belonging to the old city of Shenzhen, and the surrounding public security environment is complex. The problem of "house in a house" has always been a difficult problem in public security and fire control management in this area, which has brought great security risks to residents' living life. There are also some "rooms in the room" in my building because of the historical problems left over by the original property management company. In xxxx, the streets in the jurisdiction organized a special law enforcement team to comprehensively rectify and dismantle all the "houses in the house" in the community. In this regard, our management office has given active cooperation. Because most of the "second landlords" are old Shenzhen people, their social relations are complicated, and the demolition work is directly related to their future livelihood and economic sources. The "second landlords" have a tendency to fight to the end, and we have encountered great resistance in the renovation and demolition work. On the one hand, they tried to solve it privately by "stuffing red envelopes"; On the other hand, when they saw that the management office was unshakable, they threatened and intimidated our staff. In this regard, the management office has never given in. On the one hand, it actively informs the tenants in the house to persuade them to retreat. On the other hand, we contacted the government departments many times to hold consultations and talks with all the second landlords. With the concerted efforts of Qi Xin from the streets, neighborhood committees and management offices in the jurisdiction, these "second landlords" finally had to give in, thus better completing the renovation and demolition work. And it has been well received by the leaders of the jurisdiction and the owners of the community.

Six, unity and strive for advanced collectives and outstanding units.

In xxxx, GS Building was awarded as "Garden-style and Garden-style Unit (Community)" in Shenzhen. In order to make the activities of creating garden-style and garden-style units more effective, the urban environmental beautification project and spiritual civilization construction will be upgraded to a higher level. At the end of xxxx, the Municipal Urban Management Bureau will organize a special inspection team to conduct door-to-door inspection, and the communities that fail to pass the inspection will be delisted. Moreover, this review is a surprise inspection, and time is quite tight. With the help and guidance of leaders at all levels in the company, all the staff of GS Building Management Office worked overtime, implemented the responsibility to people one by one according to the evaluation criteria, and vigorously carried out environmental sanitation improvement and greening construction in the community. Finally, in the shortest time, all the rectification work was completed and passed the review and acceptance smoothly.

In addition, the environment of GS building is clean and tidy, which has always been an excellent demonstration site in Guiyuan area, and the district leaders gave us high evaluation and praise in xxxx. In the evaluation of the top ten health units in the district, our building, as the only recommended unit in the jurisdiction, successfully passed the special inspection of outstanding health in the district and won the top ten health units in Luohu District.

We are well aware that these gratifying achievements can not be achieved without the strong support and help given by the company, the meticulous care and teaching of every leader of the company, and even more without every good colleague and good friend who works in the front line of the management office. All the honors belong to everyone! Thank you, Mr. Ding, leaders and good colleagues. We are full of confidence in the company's xxxx annual advanced collective selection activities!

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