Who can tell me what speaking skills a salesgirl should have? Thank you for your questions.

When we communicate with customers, we should pay attention to managing our mouths, using our mouths well and knowing what to say and what not to say. Let's talk to you about the "top ten taboos" of conversation. Avoid arguments. When communicating with customers, marketers should never forget their occupation and who you are. You know, arguing with customers can't solve any problems, it will only arouse customers' disgust. If you have a heated argument with your customers on purpose, even if you have the upper hand and win, you will be very happy, even if you refute your customers until they are speechless, torn to pieces, blushing and ashamed, but what do you get? It is the loss of customers and business. Avoid questioning marketers should understand and respect customers' ideas and opinions when communicating with customers, and never talk to customers in a questioning way. Talking to customers in a questioning or interrogative tone is a manifestation of impoliteness of marketers and disrespect for people, which is the most harmful to customers' feelings and self-esteem. Remember! If you want to win the favor and appreciation of customers, don't ask questions. Don't order marketers to show a little smile, be kind, speak softly and softly when talking with customers, and communicate with customers in the tone of negotiation, negotiation or consultation. Never talk with people in the tone of command or instruction. Always remember one thing-you are not the leader and superior of the customer, and you have no right to tell the customer what to do, give orders and give instructions. Don't show off when talking about yourself. When communicating with customers, introduce yourself realistically, with a little praise, and don't get carried away and brag about your origin, knowledge, wealth, status, achievements and income. This will artificially create a gap and distance between the two sides. You should know that between people, head to head is the closest; Pockets and pockets are farthest. Remember, your wealth belongs to you personally; Your position belongs to your unit, temporarily; But your service attitude and service quality belong to your customers and are eternal. Avoid simply saying, "Don't hit people in the face, don't expose their shortcomings." When we communicate with the customer, if we find that there is something wrong with his understanding, don't directly point out that he is not? That's not right either? Most people are most afraid of losing face in front of everyone, being embarrassed and straightforward. Kant once said: "The biggest insult to a person is that he is stupid;" For a woman, the biggest insult is being ugly. "We must look at the people we are talking to, make our words meaningful, take actions according to different people, master the skills of conversation, the art of communication, and be tactful. Don't criticize us. If we find some shortcomings in his communication with customers, don't criticize and educate him face to face, let alone accuse him loudly. You know, criticism and accusation can't solve any problems, but will only lead to the other side's disgust and disgust. When talking with people, use more words of thanks and compliments; We should praise more, criticize less, master the scale of praise and criticism, criticize skillfully and innuendo. When avoiding selling products professionally, you must not use technical terms. For example, when selling insurance products, because every insurance contract has professional death or disability clauses, most people in China are afraid to talk about the words death or disability. If you talk to your customers so unscrupulously, it will definitely lead to their unhappiness. Avoid monologues When talking to customers, we should encourage them to speak. Through his speech, we can know the basic situation of our customers. It is forbidden for marketers to sing monologues or monologues. Avoid coldness with customers, be warm and sincere in your language, show your true feelings in your words and manners, and be warm, sincere and sincere. As the saying goes, "those who touch people's hearts don't put feelings first." This kind of "feeling" is the real feeling of marketers. Only by using your own true feelings can you get the feelings of the other party. In conversation, coldness will inevitably lead to silence, and silence will inevitably lead to the decline of business. Avoid blunt marketing personnel when talking with customers, the voice should be loud, the language should be beautiful, the cadence should be clear, and the voice should be thick and thin; The speed of speech is fast and slow; There are high and low tones; The tone is heavy and light. Be lively, relaxed, lively and lively. Don't speak regardless of rank, speed, rhythm and pause, stiff and inflexible, and have no vigor and vitality. In short, if you don't know what you are afraid of, you will fail; If we don't know what is appropriate, it will lead to stagnation. We should know the "Ten Taboos" in conversation.