How to return the train ticket?

If you refund your ticket at the train station, you need to pay attention to some refund matters and regulations.

First of all, talk about the time. Before take-off, under special circumstances, all tickets can be refunded within 2 hours after take-off, and the refund fee can be verified.

Group travelers must apply 48 hours before driving. If you buy tickets online without exchanging paper tickets, you can also log in to the website to refund your ticket no later than 2 hours before driving.

If you want to refund your ticket at the railway station, you need to bring your personal ID card and other required documents to the special window of the railway station within the scheduled time. You can consult the station staff for specific matters.

Regarding the refund amount, after the reform of 20 1 1, 15 in September, the original handling fee of 20% was reduced to 5%, the lowest in 2 yuan.

Without a valid identity document, you need to apply for a temporary id card certificate at the place where your account is located. If you apply for a refund on your behalf, you must hold the original ID card of the purchaser. If there is no original ID card, you must hold the original ID card of the agent and a valid copy of the ID card of the purchaser.

More ways

Train tickets can be refunded at 12306 website or at the ticket window of the railway station. If the train tickets we bought on 12306 website have not been picked up with paper tickets, we can refund them directly on 12306 website 30 minutes before the departure. If the paper ticket is picked up or refunded within 30 minutes, we can only go to the ticket window of the railway station.