Go to the supermarket to buy food and see the pain point.

After beginning of winter, it got dark early. Especially in the northeast.

I picked up the children and went to the supermarket to buy food. I stood at the door for a long time without going in.

"The entrance is over there." The staff at the exit said. Although she knows very well that there is no staff at the door, and the child's big schoolbag needs to be packed.

After waiting for about two or three minutes, a staff member rushed over to carry out the packet operation.

There is not enough food at home, so we need to buy food.

"This is not tied, it can't be typed." Pushing the selected dishes, I finally lined up at the weighing place, and the staff helped me carry a bag of eggplant out.

In order to promote sales, supermarkets sell special dishes every day. What is the method of identification? Wrap it with special tape. And the eggplant I bought tonight happens to be in the category of special promotion.

If you are not near them on weekdays, a staff member will ask you if you want to buy some promotional products. But this time is different. It may be that it is late, there is a serious shortage of manpower, and there are no staff in the process of buying food.

"Where is the staff?" I stood in front of a pile of eggplant and pulled my throat open.

A worker rushed over and tied the eggplant with a special rope.

When middle and senior leaders in the service industry design package operation and rope winding operation, the starting point must not be to squeeze customers out.

But in fact, what customers feel when they actually consume is:

It's so late, don't come, we can't get it.

So many other dishes don't need to be wrapped. Why buy this? I have to come here specially!

I just think it's wrapped without tape, and there will be no price tag without tape.

......

There is truth between the strategic conception and the actual landing.

How to unify the upper-level goals with the lower-level goals, and how to ensure that the strategy will not be deformed?

How to make everyone do things according to your thoughts and ideas?

I saw reports about love space these two days.

There is a little inspiration about the industrial internet.

Alice Chan, the founder of Love Space, said: "The service industry is characterized by uneconomical scale. The larger the scale, the more difficult it is to provide good service because it depends on people. "

Moreover, supermarket employees and decoration employees have many similarities.

To borrow Alice Chan's words, "Only by using a set of organizations and information systems to manage workers can we break the industry curse."

This step is:

1. Standardization of industrial operation behavior;

Second, all standardized actions will be internetized;

3. Digitization of Internet actions;

Fourth, the industrial Internet is intelligent.