If you are the person in charge of the unit, the elevator of the unit is broken, the superior leader won't let you repair it, and employees and customers complain about going upstairs and downstairs,

If you are the person in charge of the unit, the elevator of the unit is broken, the superior leader won't let you repair it, and employees and customers complain about going upstairs and downstairs, what are you going to do? First of all, explain the meaning of superior leaders to employees and customers, and say that they will try their best to communicate with superiors;

Secondly, the attitude towards employees and customers should be different;

Finally, try to communicate with superiors, reflect the dissatisfaction of employees, especially customers, let employees and customers see your efforts and let leaders understand your difficulties.

This is my suggestion, I hope it can help you.