What does Taobao customer service mainly do and what should I pay attention to?

What does Taobao customer service mainly do? What should I pay attention to? The main work of Taobao customer service is divided into pre-sales and after-sales work.

Pre-sale: my job is to solve the buyer's problems, such as what size I wear, what express delivery I send, and occasionally I need to answer the phone.

After-sale: the job is to solve the problems that buyers encounter after purchasing goods, mainly dealing with returns.

The main content is pre-sales and after-sales, which depends on the size and sales volume of the store, and some customer service needs to do some promotion work.

What does Taobao customer service mainly do? 1. Responsible for the pre-sales consultation and after-sales treatment of customers.

2. Be responsible for answering customers' pre-sales questions and reaching sales.

3. Cooperate with our store manager's activity planning and promotion.

(1) Generally, the shift is handed over on time at 9: 00, and it is online on time.

(2) Make customer inquiries and guide customers to buy our products.

Familiar with product information. Proactively explain the size, color, style, quality and precautions of the product to customers, and whether there is a price.

Communicate with strangers actively, be bold and enthusiastic, and don't be afraid of being rejected by others.

Promote our stores and products, let more customers know about us and expand their influence.

Including the major portals, Taobao's TaoJianghu and other reply posts.

On the basis of understanding the process and characteristics of Taobao, this paper puts forward a suitable marketing plan according to the actual situation, provides page views and transaction rate, and improves the popularity of online stores and brands.

(4) familiar with online trading process, quick operation. For example, arranging goods to be put on shelves, editing commodity descriptions and descriptions, processing orders, modifying prices, arranging delivery, printing delivery notes and express delivery notes, and so on.

After the buyer pays, be sure to confirm the address and contact information with the buyer. And you can ask the buyer if the express delivery can arrive.

After confirmation, after we have prepared the goods, we will clearly inform the buyer when the goods will be delivered. And please rest assured that the buyer will provide them with the single number and delivery company.

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Cooperate with after-sales department and delivery department.

Explain clearly the precautions and remarks of the order.

After receiving the after-sales inquiry, immediately transfer the customer to the after-sales department for handling.

⑦ Sometimes customers take pictures of goods, but they are not necessarily in a hurry. At this time, online customer service can follow up in time and urge buyers to pay in time by asking about remittance methods.

In addition, customer service is also divided into pre-sale, in-sale and after-sale. Pre-sale is generally to answer customers' questions and guide customers to buy. After-sale is generally to solve various problems after customers receive products. For example, if he gives a bad review, then it is necessary to communicate and solve it.

What should I pay attention to when doing Taobao customer service? Even if you are thick-skinned, people can't be angry no matter what they say, but they will still smile and say, hello, what can I do for you? Dear, in this case, you should speak politely, don't be angry, or you will ruin everything.

What does Huaqiang North's Taobao customer service do? Taobao's customer service work is generally divided into two types, one is pre-sales and the other is after-sales. Generally speaking, the first is to introduce your products to others, and the second is to deal with all kinds of after-sales.

What should I pay attention to when doing Taobao customer service? Never done it before. Hello:

Be quick in reaction and typing. Good temper. Don't always quarrel with buyers.

Fully understand the goods in the store.