I was fired by the foreman in front of everyone, but what I like is still there, and everyone knows it.

19. For a certain period of time, for example, if you apply for a membership card, you can enjoy the treatment of free spending on your birthday every year. 20. Promote with old customers, bring a few people in, you can reduce your meal expenses, and even get the corresponding meal coupons according to your friends' consumption quota, that is, you will be returned after eating. Regular customers can also send meal coupons when introducing members. 2 1. We can hire many photographers, such as twins, short people or super fat people, as hotel waiters to form certain personnel characteristics, which is also a good development direction, which can stimulate customers' curiosity, make them patronize our store and increase their income. Fourth, the competitive product quality string must be larger, at least not smaller than other stores, and consistent, so as to attract customers. The taste must be good and distinctive. The price should not be too expensive, which is not suitable for our consumption situation. Because the guests are actually killing time or chatting with friends, and don't want to eat expensive skewers. It's okay to eat once or twice. After a long time, guests will naturally go to other stores. After a long time, the quantity in the store will come down, and there will be no future development. It will be meaningless to continue driving. Based on the fact that the barbecue restaurant is a leisure hotel, economic benefits are the basis for the operation and development of the barbecue restaurant. Don't be black-hearted in order to save costs. It's unhealthy and tastes wrong. When a chef chooses ingredients, only he knows what is the best. V. Reasonable Pricing Every store will set a gross profit for itself. Gross profit depends on positioning. When it comes to menus, there should be a basic control direction of gross profit. In a store, the gross profit of each dish is different. Some dishes may not be profitable at all, just to attract guests, while others may be very profitable. Everyone has a variety, you have to be cheap and practical, and don't be more expensive than your peers next to you; You don't know what it is by name, which can increase gross profit. You can raise the price of a special dish with a unique recipe that only your chef can cook. Drinks should not be too expensive. When eating barbecue, it is inevitable not to drink alcohol, and glasses should be ready at any time. Especially in summer, everyone likes to drink draft beer. Don't put a pile of dirty barrels outside, customers don't feel very good. It is important that drinks should not be too expensive. Although many restaurants rely on drinks to make money, people who often go out to eat know that if drinks are expensive, they are usually brought in by themselves outside, so the hotel can't make a dime of drinks. And barbecue shops, there is absolutely no need to make drinks too expensive, appropriate, everyone is willing to go, and will drink more. The price can't be set too low, too low. First, if you can't make money, you won't have more money to invest in business, which will lead to a vicious circle. Second, customers also think that the store has no grade, which is a business mistake and fatal injury. You can make a slightly higher offer and make a small profit. For example, once you buy, you bid for 43 yuan, and then you only accept others' 40 yuan. In fact, you earned 13 or 14 yuan from your guests, and they will be very happy if they say you are generous. On the other hand, if you quote 3 1 yuan 32 yuan, you will be charged at the price. In fact, you only earn two or three yuan from the guests, but the guests say that your boss is stingy, haggle over every ounce and can't be a man. Don't set the price too affordable, reasonable profit is necessary, sincere and meticulous service is also necessary, and a warm and comfortable consumption environment is very important. Sixth, perfect service is very important. Shop assistants must pay attention to service skills and improve service quality. Be sure to greet the guests, ask questions, answer questions, and give one away to make them feel honored. When the guests sit down, they should bring the tea at once. Don't leave the guest's table empty. They should have something to do after they sit down. Once the dishes are served, all the seasonings used by the guests should be served immediately, so as not to delay the guests' meal or cause their dissatisfaction. Give the customer enough face to make him feel valued and feel at home. Some scholars' research shows that the cost of winning a new customer is seven times that of retaining an old customer. Because of this, many foreign hotels attach great importance to cultivating their loyal customers. For example, Shangri-La Hotel Group, in the strategic plan of "Road to Success" in 2008, put the establishment of customer loyalty at the core position and formulated a strategic golden ring plan to reward repeat customers. Some domestic hotels have also made useful attempts to cultivate loyal customers, but the results are often not ideal because of the lack of planning and systematicness. To cultivate loyal customers, hotels should mainly start from the following aspects. (1) Grasp customer needs and provide personalized service for customers. Hotels should be customers' "home away from home". Therefore, the hotel must strive to create a feeling of being at home for customers, so that guests can truly enjoy the warmth, comfort and convenience of home in the store. Customer needs have their own characteristics, such as warm and polite staff and clean and comfortable environment. The hotel's standardized service is used to meet these same needs. But at the same time, we should also see that there are many different aspects of customer needs. It is not enough to rely solely on the implementation of standardized services. We should pay close attention to personalized service on the basis of standardization, which requires employees to think with their common sense and experience in their work. Sending a local map to foreign tourists, sending more bags of tea and cups to visiting guests, and providing some baby toys to parents with babies can all make guests overjoyed. (2) Actively listen to customers' opinions and suggestions and properly handle complaints. In the eyes of many managers, as long as customers don't complain during the consumption process, everything will be fine. As we all know, not every dissatisfied guest will complain about the bad treatment he has received. A disgruntled guest may quietly choose another store, or he may tell everyone around him his dissatisfaction. In this way, it is possible to lose not only this dissatisfied guest, but a group of guests. For customers who complain, we should listen to customers' complaints carefully and patiently, put forward remedial measures to satisfy customers in time and solve them properly. Hotel ritz, a well-known hotel group, has a golden management theorem: 1:1:,that is to say, it takes1yuan to solve the problem on the day when the guest asks the question, and 10 yuan on the next day, and it may cost RMB yuan if it is delayed for a few days. For all the guests who come to spend, we must try our best to understand the real feelings of the guests. Identify what the guests are satisfied with and what they are not satisfied with. This can not only reflect the store's concern and respect for customers, but also know what problems need to be improved immediately and what aspects need to be done better and persisted. As long as it is handled properly, dissatisfied guests can also become satisfied guests, even loyal guests. (3) Pay attention to keep communication with customers after consumption to further improve customer loyalty. In most hotels in China, once the customer checks out, the relationship between the hotel and the customer is over. This is the weak link for China hotels to cultivate loyal customers. In fact, if the hotel can continue to pay attention to the guests after ending the trading relationship with the guests, it will get unexpected results. For example, on an important holiday or a guest's birthday, sending a special greeting card to the guest is not expensive, but it can make the guest remember the store happily. Through this emotional bond, customers are closely connected with small shops, further consolidating and strengthening customer loyalty. (4) Make a frequent visitor reward plan to stimulate customers' desire for repeated consumption. For customers' desire for repeated consumption, hotels should also be supplemented by certain material rewards. Points system can be adopted: every time customers spend, they will get corresponding points according to the consumption amount, and when the points reach a certain standard, they will get free consumption opportunities. The products available for free consumption can be our own products or those of other stores. (5) Treat customers equally. We should have the idea that all consumers, rich or poor, are our customers and should be treated fairly and equally. Don't have a bad attitude just because you order less food. Because businessmen have the mission of supplying goods, no matter how much you like or dislike a person, you should be fair in your time. When you treat all customers equally, customers will flock to your arms because of your fairness and justice. (6) respect customers. Every customer of yours is a new individual with his own personality. You must respect him. At work, sometimes we may have friction with customers because of different opinions. At this time, you need to pay more attention to your manners and respect your customers. Your attitude may be the starting point of establishing a good relationship between you, or it may be the fuse of war between you and your customers. In short, don't lose your manners under any circumstances. If you use sincere words, your customers will leave a good impression on you and come again. (7) Honest hospitality When doing business, you must be honest, and you can't make a living by deceiving customers for a long time. Sometimes you can fool customers for a while, but not for a lifetime. In reality, not many people are often cheated, and customers are the smartest and fairest. As long as he thinks he has been cheated in your store, he will stay away from it in the future, and he will tell people he knows about being cheated. In this way, the reputation of your store will stink. The result must be that there are few customers in the store, business is light, and even the store is closed. So don't cheat customers. The price of the main course is clearly marked, so that customers can stay and eat comfortably and safely. (8) Welcome difficult customers We often meet some difficult customers. Don't think this must be a bad thing. Because the connivance of society can easily make us lazy, without picky customers, we won't make great progress. So, don't shut out difficult customers, but welcome them. Be patient with very picky customers. After listening to his advice, we will improve one by one, so that the store will be more and more perfect and surpass others. Seven, regularly hold promotional activities. According to the performance of your own store, you can decide your own promotion method, and on the basis of truly giving profits to customers, let consumers' consumption desire give full play to the role of this most direct and effective commodity promotion method. For example, appetizing cold dishes before meals, boiled edamame, peanut pickles, post-meal popsicles or ice cream, or beer sour plum soup are provided free of charge or unlimited. Eight, give play to the charm of leadership and retain the hearts of employees. 1. Ensure that wages can be paid in time and will not be low. The effect of monthly salary increase is much better than that of monthly salary increase. 2. You should set a good example and be diligent in front of employees when necessary, which can not only shorten the distance, but also make employees follow suit. 3. Have a good relationship with the waiter and be good to each other. Don't criticize and praise too much, enough is enough. When you are not at work, make friends with employees and tell them that all of us are hanging out. We are all fighting for our own lives, and employees will understand you better. 4. Put an end to paternalistic management. It is undoubtedly a magic weapon to better understand your employees, find out their personality, ability and ideological status, and then manage them effectively. We should not engage in individualism, egoism and arrogance. If the following employees are a little disobedient, they will curse with their mouths open and fight with their hands raised, so as to establish their so-called "prestige." In this case, it will not only greatly dampen the enthusiasm and creativity of employees, but also prove that you are either lacking in self-cultivation or mediocre and incompetent. 5. rewards and punishments are clear. Don't let employees think that it is the same to do more and do less. No one understands how much they have done, and they won't even get a warm word from the manager. After a long time, they have no motivation. Those who do well should be encouraged and given more bonuses. Poor work, such as giving a dinner guest a look, sometimes the guest asks for something n times, but no one cares. This kind of situation must be punished, first verbal warning, not fine. Employees who really don't cooperate can be fired, forming a virtuous circle. Don't take care of everything, just let them know what they should do and be able to do it well. What the boss does is to urge in time, and there is no need to worry about everything. The quality and service level of employees have a great influence on the business of a store, especially in the early stage of starting a business. Only when salespeople work with peace of mind can they have the initiative to work, give full play to their enthusiasm to work and better serve the vast number of consumers. Nine, the business variety is complete and pays attention to the characteristics. There are many kinds of barbecue patterns, including mutton, beef, chicken, leg of lamb and head of sheep. Even sheepskin and sheep treasures can be baked; In addition, peppers, eggplant, cucumbers, cabbages, potatoes, and even bananas, apples, strawberries and other seasonal fruits and vegetables are the upstarts of barbecue. The main business of the barbecue shop is: skewers, drinks and wine. Take the business content of a barbecue shop as an example, we can have the following series: 1. Barbecue-flavor barbecue, flavor barbecue buffet, Luo Tiyin barbecue, Middle East barbecue, beer series, Mongolian crispy barbecue, Hawaiian seafood barbecue, Las Vegas kebab, Thai palm barbecue, Italian style barbecue, Japanese Fuji barbecue, Spanish roast sheep, American kebab; Second, drinks-fruit drinks series, classic coffee series, etc. ; Three, gourmet series-snack series, snack series, cold dish series, porridge series, freezing point series, table soup series, dim sum series, pie pot stickers series, clay pot rice series, famous snacks, steamed stuffed bun series, special rice noodle series. In summer, you can also bake vegetables, garlic, sharp peppers, potato chips and eggplant. Seafood squid, cuttlefish balls, shrimp, etc. Pork and beef, poultry, chicken wings, heart, neck, etc. Staple food bread, steamed bread, etc. ; Mushrooms, fresh mushrooms, Flammulina velutipes. It can be served with simple side dishes (mixed cucumber, peanut and tomato), cold noodles and fried rice. There can also be more kinds of drinks, such as blackcurrant, glass bottle coke, Sprite, Fanta soda and so on, which are good for relieving summer heat. Since there are many kinds of barbecues, it is suggested to divide them into several categories, which is more distinctive. You can add some cold appetizers such as cold bitter gourd, cucumber dipping sauce, radish and cold mashed potatoes. -It is best to process the variety 18-30 every day, and operate in strict accordance with the specifications, so as to attract more customers with novel varieties, unique flavor and good health care function, and some varieties can be rotated once every 20 days. Barbecue varieties must be complete, and hundreds of edible varieties such as pigs, cows, sheep, chickens, ducks, fish, seafood and vegetables can be roasted. At the same time, we should pay attention to which varieties are more popular, prepare more, and the others will be enough. In addition, if you want to bake a unique taste, you must do a taste test yourself (if you buy a recipe or join some barbecue chain stores). Usually, more than 20 kinds of spices and herbs are used as the base materials for barbecue, so that the baked food can be golden in color without blackening, tender and refreshing in meat, delicious in taste and moderate in sour and spicy. Let the diners look at it and want to eat, and they will be amazed. Strict procedures to ensure freshness-in order to ensure the taste of raw materials, we must pay great attention to processing procedures. The source of goods purchased in the morning must be selected several times before it can be determined, and the production date, manufacturer and inspection mark must be complete. After coming back, the processing staff will clean, cook and label. Pickling alone takes 12 hours, so that the dishes made are delicious and have good color. Create signature dishes and remind customers of the first thing that can be thought of in a small shop. Signature dishes are definitely not available in other places, or are more delicious than other places. Chefs can use them to study a dish as a signature dish. Common food types suitable for barbecue: meat: sausage, mutton, beef, chicken wings, various fish balls, shrimp balls, tribute balls, cuttlefish balls, lamb loin, sheep tendon, chicken neck, chicken gizzard, chicken fillet, sheep whip and so on. Fish and shrimp: fish (all kinds), squid, cuttlefish larvae, shrimp, snail meat, dried fish, crabs, scallops and fresh shellfish. Vegetables: corn, sweet potato, mushroom, potato, green pepper, radish, lettuce, onion, broccoli, taro, yam and green onion. Fruits: bananas, sugar cane, pineapple. Others: sliced bread, steamed bread, steamed buns, biscuits, chocolate, cotton candy, bean gluten, bean curd skin, dried bean curd, bean curd block, yuba, silkworm chrysalis. With barbecue menu: 1, roast dried bean curd 2, roast lamb leg 3, roast lamb chops 4, roast lamb bones 5, roast mutton kebabs 6, Thai-style roast eel 7, roast pomfret 8, roast hairtail 9, roast eggplant 10, roast corn 165438, and roast leek 65438. Roasted salmon 15, skewered hamstring 16, roasted green beans 17, roasted chicken feet 18, roasted chicken cartilage 19, roasted chicken seeds 20, roasted chicken hearts 2 1, and roasted red sausage 22. Roasted beef balls 29, shark fin golden cake 30, crispy egg tart 3 1, yogurt roasted chicken leg 32, green melon seed cake 33, golden corn cake 34, spiced dried bean curd 35, roasted steamed stuffed bun 36, and roast chicken patties 10. Attention to detail is not enough to serve a few good dishes. We should make all the details very humanized, so that customers can really feel comfortable and enter. For example, when the boss tries a dish, he can't determine the quality of the dish just by tasting it, because customers sit at the table for a long time. The boss should pay attention to whether the cold dish will make the guests uncomfortable. After eating a table of good food, if the fruit sent is not very good, it will spoil the good impression in front. For example, sometimes, when the table is booked, it feels good to try to sit and the chair is comfortable, but when the customer sits down to eat, he still feels uncomfortable. Why? Because the height between tables and chairs is unreasonable, customers will feel tired after sitting for a long time. The arrangement of tableware is also very important, because it will reflect the understanding of the taste of eating. Tableware must not be damaged, and the dining table and tableware should be very clean. Let's talk about food and drinks. The utensils for serving vegetables should be exquisite, in line with the characteristics of our store and complement the dishes. There should be wines at all prices. You can prepare some hot water for customers to wash their hands. It is better to have hot water supply. These details are abundant even in a small barbecue shop. When you open a shop, you should consider the problem from the customer's point of view. For example: I often go to restaurants to eat, and basically eat 1: 1 rice every day. I went to that restaurant at noon the day I came back because I was on a business trip for a few days. The proprietress of the hotel undercharged me by one yuan when she collected money from me. She said: Did you mention last time that soup tastes bad without salt? I'm really sorry. At that time, our chef had just come home and a little chef was cooking. This is a small compensation. Come to think of it, the proprietress of this small shop is very careful. As a small customer like me, she paid attention because she didn't go for several days. She thought I had gone to eat somewhere else. In fact, I know nothing about salt-free soup. It's just a small matter, but the proprietress's care has kept her shop doing well. So I think the reason is the same: business with heart is more important than any secret. . XI。 Constantly innovate and strengthen self-learning. While carrying out traditional barbecue buffet, we can promote couples' packages, business packages, family packages and filial piety packages. For example, the package for couples can be 18 yuan, 28 yuan, 38 yuan and 48 yuan. Constantly inspect competitors, establish files, and learn their propaganda methods and food promotion methods. Always go to other people's stores as customers, put yourself in others' shoes, find your own shortcomings, and adjust and improve your own shortcomings in time. D. Precautions: First, this capital is hard-won, so we should cherish it. Prepare for the worst before investing. Even if it is closed immediately after opening, the money will be refunded. If you can't get all of them back, you can get eight. Therefore, your equipment must be the cheapest. You can go to a second-hand store or rent it. At worst, you won't get your money back. Ask someone to help temporarily for a few days, with a minimum deposit and a business license. Second, we must have sufficient capital, and we must have a reserve of 90,000 yuan to do a business of 10,000 yuan. Third, pay attention to expenditure and income, count them first, and limit them to the lowest income and the highest expenditure. If there is any surplus, you can do it. Fourth, the best way is to work in the hotel for a few months before deciding whether to do it or not. Business is risky, so don't do it casually. Don't expect to attract customers by treating guests and giving gifts, but by dishes and services. Sixth, you can consider delivering food. Some people don't want to go out for dinner, but prefer to order takeout. You might as well delimit a small area for yourself and deliver food for free within this range. Seven, good relations with tax, price, health and other departments, to reduce this trouble. Choose a place to do business, and you must live there for at least the first half of the year. Nine, must apply for a license. Don't be punished by the administrative organ once for violating the rules, which is basically equivalent to a death sentence. 10. Serve quickly. 1 1. Be sure to save costs. After work every day, observe how much food is wasted in the trash can, and then master the purchase more carefully. Twelve, moderate, the money saved to improve the treatment of staff.