Professional quality

In fact, there are many aspects that need attention in the workplace. Not only should we do our job well, but many other places can also reflect the quality of a professional. Let's understand the quality of a profession.

Professional quality 1 1, professional image

Including professional dress, business etiquette, etc. This will directly reflect a person's professional quality, which can be simply summarized as decent behavior, generous appearance and gentle speech.

2. The concept of time

A person who has no concept of time will make people feel insecure. Pay attention to the following aspects:

Observe working hours, meeting time and time agreed with other company personnel.

You should arrive at the workplace about five minutes earlier than the time stipulated by the company. Use these few short minutes to stabilize your emotions and prepare for the challenge of a day's work.

Avoid small talk during working hours. Small talk can only make people think that you are lazy or don't care much about your work. In addition, small talk will also affect other people's work and cause others' disgust.

Pay attention to tidying up the desktop, sorting out important documents and confirming the next day's work before work. Besides, if you are the last person to leave the office, you should check the lights, air conditioner, power supply and keys before you leave.

When you can't go to work on time, if you know it the day before, you should explain it to your boss in advance to gain understanding; In case of unpredictable accidents, it is best to call your boss or colleagues before going to work.

Work needs may require you to extend your working hours. For example, working overtime in the company in order to complete a plan; Read and think on weekends, so as to clear up work ideas; In order to get information, contact friends in your spare time. In a word, everything you do can make you more competent in the company, thus consolidating your position.

3. Role cognition

You shouldn't blindly follow the boss's decision. If you have different opinions, you should honestly state your own views and opinions. Even if it is not adopted, it can't be blamed and refuted, but should be adapted, cooperated and implemented to the letter.

4. Effective communication and timely response

Know how to face different communication objects, choose appropriate communication methods, and know the basic elements of communication: expression, listening and feedback.

In the communication with the supervisor, we should actively communicate with the supervisor the next work plan, especially the working ideas, unify our thinking and improve efficiency. In addition, you should know how to reply-after completing the work tasks assigned by your superiors, you should feedback the work results to your superiors instead of passively waiting for their questions.

In terms of internal communication, when promoting some work, we should keep communication with the personnel of relevant departments within the enterprise to get support.

In external communication, take the initiative to contact customers and convey the feedback to the competent manager or related colleagues in time.

For work arrangement and communication, especially in the form of non-face-to-face (email), you should reply as soon as possible, indicating that you have received the information and inform you of your next plan. If necessary, it shall also be copied to relevant personnel. This is the embodiment of efficiency and a kind of respect for working partners.

5. Pay attention to principles and avoid being emotional.

To deal with conflicts in work, we should control our emotions and apply the principle of taking things for people. Good conflict! Good!

6. Colleague communication and teamwork

Simplify the relationship and avoid right and wrong. Position the colleague relationship as a working partner, and don't let personal feelings affect the working relationship. Can find their own suitable role in the team, and make their greatest contribution to the development of the team together with other members to achieve the goals of the team.

7, the overall concept

Every department and post in the company has its own department and post responsibilities, but there are always some emergencies that cannot be clearly divided into departments or individuals, and these things are often urgent or important.

As professionals, we should actively deal with these matters from the perspective of safeguarding the interests of the company. Regardless of success or failure, this spirit of facing difficulties will make everyone recognize you. In addition, undertaking arduous tasks is a rare opportunity to exercise one's ability. You may feel pain in completing the task, but the pain will only make you mature.

8. Cost awareness

For the benefit of the company, consider work efficiency and reduce costs. For example, use the "8/2" rule to seize key events and invest resources.

9. Psychological quality

In the face of setbacks, gaps, failures and denials in my work, I can adjust myself and keep a balanced attitude. "neither humble nor humble, neither humble nor humble."

10, vocational skills

These skills can not only reflect the professional attitude, but also reflect the professional and professional image in the specific way of thinking and work behavior, thus improving everyone's work efficiency (performance). These skills include: time management ability, effective communication ability, customer satisfaction and service ability, problem analysis and problem solving ability and so on.

1 1, adaptability

Understand the inconsistency between personal and company values and find a balance point. Can quickly adapt to the environment and changes, and constantly innovate and improve themselves. Take precautions, nip in the bud and have a strong sense of crisis.

12, professional ethics

Integrity, pay attention to professional image and industry reputation. "Behave yourself and be an upright person." Avoid "professional corruption"-buyers demand kickbacks and ignore product quality; Salespeople run orders privately and enrich themselves; Warehouse keeper shoplifting; The administrative department seeks small favors,,,,

13, work and life

Good at separating work from life, will not bring negative emotions in life to work, and will not affect the quality of life because of work pressure.

Basic literacy of professional people

1, strengthen learning, grasp the center, rather fine than miscellaneous, rather specialized than many, careful and meticulous, and earnestly explore.

2. Hard-working, planned, focused, organized, directional and responsible.

3. The integration of learning and doing needs to pay attention to the time and space conditions to make it suitable for learning.

4. Pay attention to introspection and self-arrangement, and have a pioneering and creative mentality.

5. We must resolutely fight against all incorrect ideas of ourselves and others in principle and fight to the end.

6. Develop your strengths appropriately and correct your shortcomings concretely.

7. Never leave the group and society, learn from the society and help them pay attention to, investigate, observe discipline and advocate harmony.

8, a sound body, maintain a reasonable and regular life, because this is our material foundation.

9. Learn manners, pursue love and create gratitude.

Quality of work of professionals

First, report the results of the work.

Don't tell the boss how hard the work process is and how hard you are! The boss is not stupid, otherwise he can't do it today. The boss likes people who lift weights easily, so be sure to give the results to the boss. Result thinking is the first thinking.

Second, access to the work plan

Don't let the boss do the questions, let the boss do the multiple-choice questions. When asking for instructions, you must give the boss at least two plans and express your views.

Third, summarize the process of working theory.

To sum up the work, we need to describe the process, not only have clear sequential logic, but also find out the key points, mistakes and reflection points in the process.

Fourth, the standard of layout work.

With the layout of the work, there will be assessment, and the assessment will establish the working standards, otherwise the subordinates will not know how to do it and to what extent it is the most appropriate. Standards not only establish norms, but also delineate the boundaries of work.

Five, care about the process of inquiry at a lower level

If you care about your subordinates, you should pay attention to their problems, and the more detailed the better. Caring for subordinates means caring for details and defining the points and faces that move subordinates.

Sixth, the handover work is ethical.

Give the experience and lessons formed in the work to the successors without reservation, hand over the completed and unfinished work one by one, and let them quickly enter the work role without setting obstacles.

You can't fly without high professional quality.

First, "Do I know manners?"

Confucius said, "If you don't learn manners, you can't stand." How to be a man without learning etiquette? We understand this truth, but we often ignore some small details in daily communication, which makes the other party feel "rude".

For example, if you don't return calls or messages, many people always don't finish reading other people's phones and letters on the grounds of "not seeing" or "not having time". Although you will have your own ideas and freedom if you don't respond to the other party, from the perspective of "courtesy", this is not desirable. For another example, some people think that "simplicity" is a style to prove that they are neat and concise, but it is really not. If Tan is so short that he can't even express himself clearly, isn't that a loss of attention?

In addition, in writing, many young friends like to use online language, which is understandable, but the words used are not vivid, disrespectful and neither too big nor too small. What can I say? Especially when sending messages to elders who meet for the first time, how can others agree that you are polite if you dare to use you but don't know how to use you? How can I associate with you and help you?

Having said that, I have to mention those people who always want to be "cows" and "bosses" in industries and companies. From a psychological point of view, it is often because of the existence of this subconscious that it is easy to be rude in interpersonal communication. For example, people who think they are not as good as themselves or whose positions are lower than themselves show "love and disregard" and even think that others should be polite to themselves.

On the other hand, some people also think that being polite and respectful to others is to deny their own "cow", and always pretend to be disdainful when facing others, saying that it is impolite to do things. I have to say, this idea is really harmful. It should be noted that Corporal Li Xian is the real gentleman, being polite and using words is the real strength, and reciprocity is the basis of communication.

Gunther, a Ukrainian writer in the Soviet Union, once said, "Politeness is the easiest thing to do and the most precious thing." Foreigners can still understand the meaning of "ceremony". As a nation of etiquette, how much can we do? There are many "polite" places, but we should continue to learn and develop.

Second, "Do I keep my word?"

At all times and in all countries, there are countless aphorisms about "credit" and countless stories about "keeping promises". "A promise of a thousand dollars, a promise of a thousand dollars" is an important accomplishment that we men should have. Shakespeare once said, "Losing honesty is equal to the enemy destroying himself". This famous saying can make us realize how important credit is. However, how much is this quality in American artists?

Some people say that "there are too many people fooling around in the American industry", from manufacturers to agents, agents to stores, stores to customers; From the boss "fool" traders, traders "fool" employees, employees "fool" guests ... This statement and the result of a vicious circle make me feel ashamed as an American compatriot. But when I think about it, this statement is not groundless.

In this regard, I would like to join the artists in introspection and be defined as "fooling". What did we do wrong and why? In my opinion, did we have a problem in terms of commitment and credit and hurt others' hearts? Is there no such thing as "keeping your word and doing whatever you want"?

I want to say that most people in our American industry are still trustworthy, but in our daily work, the lack of credit is not uncommon. Incorrect commitment to employees' salary and commission; Those who promise the boss's performance are wrong;

The delivery date, delivery and support promised to the agent are incorrect; Incorrect payment time promised to suppliers and service providers; Promise that the effect of the customer's product is not realized or does not exist, and so on.

Speaking of credit, by the way, the problem of punctuality and punctuality. During the Warring States Period, Zhuangzi evaluated punctuality and trustworthiness in his "Nine Signs Method" for selecting talents-that is, meeting his subjects in a hurry to observe their trustworthiness. In ancient times, the traffic was underdeveloped, so "being in a hurry" was a way to test personal credit and see if he could keep the appointment on time.

However, in the workplace, many friends ignore punctuality, such as: the appointment time is not on time or rescheduled; I wonder if the scheduled completion time was not completed on time. These seemingly "minor problems" have greatly affected their own integrity. Imagine how the other person can trust you or entrust you with an important task.

May I ask, do we sometimes talk too casually? For the sake of temporary interests or needs, let's talk casually first and then talk about something later. Is the spirit of contract too lacking, just a dead letter? Have you neglected your words and promises? If so, how can we go far and fly high? In the workplace, being sincere to others can last for a long time; It is not unreasonable to pay for business. People who are helped believe it!

Third, "am I humble?"

I remember there was a slogan in the classroom of my primary school, no matter what you change, you won't change it. That is Mr. Mao Zedong's famous sentence: "Modesty makes people progress, and pride makes people lag behind", while there is a sentence in the Analects of Confucius in our middle school Chinese textbook, "Suffer losses and be modest", which tells a well-known truth and an exhortation-to be modest in doing things.

How humility can make people progress, get promoted, get popularity and get benefits ... I won't elaborate.

Americans love learning, which is worthy of recognition and our pride. From the point of view of learning, in addition to roaming in the ocean of knowledge and improving their abilities and self-cultivation through what they see and hear at work, Americans love to learn by "attending training", "attending classes" and "attending activities", which is a good thing and also a sign of modesty. However, there are two examples of immodesty.

First, from the perspective of "teachers", some teachers in the beauty industry "sell well" for their own courses, over-package, exaggerate, be arrogant and even copy other people's courses and models, and even call them originality, which is a loss of modesty. Secondly, from the perspective of "students", some students think they understand after class, can no longer listen to other people's suggestions, and even educate others in a "teacher" tone.

This is not only a sign of modesty, but also an obstacle to the development of enterprises. Some bosses, in particular, have doubts about employees' suggestions, ideas and plans after coming back from class, and the result is bound to be "turning a blind eye and not seeing Mount Tai" and "betraying the people".

As the saying goes, "there are people outside, there are days outside" and "there is no limit to learning the sea". The more mature the ear of rice, the more he knows how to bend over, and the smarter the boss, the more he knows how to gather everyone's wisdom. It is never too old to learn, and modesty is a lifelong practice.

Fourth, "am I grateful?"

"I came from an accident, like a grain of dust. Who can see my fragility, where I come from, where I belong, and who will call me next moment? Although the world is wide, this road is difficult. I have seen all the ups and downs in this world. How much love and tears I still have, God knows I won't give up. Grateful heart, thank you, accompany me all my life, let me have the courage to be myself, grateful heart, thank fate, I will cherish it as well. "

This song, I just entered the American company and heard it in a training. I was moved by it the first time I heard it. I know this is not easy for Americans, and I realize how important gratitude is to each of us.

Gratitude is an eternal topic, and it is also a way to calm the mind, encourage yourself and give back to others. In the workplace, we should know how to be grateful, grateful to our boss, grateful to our colleagues, grateful to our customers and grateful to our setbacks. ...

When evaluating talents in recent years, what I have heard most are: "What I do will improve my performance …" and "What's wrong with the boss …" and "How could he not …" I wonder: "Are you the only one who owes the company's performance?" What can you do without the help and dedication of your boss and superiors and subordinates? Moreover, it is because of this job that you have a livelihood.

On the other hand, when chatting with some bosses, I will also hear: "This employee can't do it …" and "What would the company's performance be without his transaction …" I am also thinking: "Is it all his fault?" "Isn't there no merit, isn't there a reward for hard work?" "Can you play alone without the presence and dedication of employees?"

People are always used to affirming themselves and denying others, always thinking that only they are paying and others are not paying. Enterprise is an organic combination, gain and loss, success and failure, we should all be grateful to the people and things that appear around you, let us learn to be grateful!

When I wrote this, I unconsciously realized that I still didn't do enough, and my literacy still needed to be improved. The above points are just a drop in the bucket in literacy, just to arouse everyone's in-depth thinking about professional literacy. Please forgive me if there is a slip of the tongue or something inappropriate. Let's call it a day. Let's learn from each other and forge a "messenger of spreading beauty"!

Professional quality 3. College students' resumes should reflect their professional qualities.

Under the severe employment environment, many college students have a clear understanding of this. "Since you can't find a good job for the time being, hurry up and improve your ability and level," a freshman from Suzhou Institute of Science and Technology told reporters. In the reporter's investigation, I was delighted to find that 75% and 7% of the graduates of Soviet universities participated in various school practices and pre-job training, and actively recharged themselves.

In pre-job training, how to fill in a resume that impresses employers is "a bit difficult" for many of them.

In view of this situation, a human capital promotion center in Suzhou recently extracted 293 job resumes of Suzhou University graduates and analyzed them one by one. The results show that 52% and 9% of resumes have obvious problems such as imprecise production and irregular format, while 33% and 1% of resumes are like running books, lacking focus and professionalism.

Teacher Ling, who has been engaged in college students' employment for a long time, told reporters: "Resume is the first stepping stone for college students to enter the workplace. Resume quality is an important criterion for HR to decide whether to give an interview opportunity when screening talents. However, what many college students don't know is that the average HR reading time of a resume in a general enterprise is only 15 seconds! In the recruitment season, many resumes will be closed by HR after opening for 5 seconds. "

To this end, the reporter consulted professional institutions. The staff told reporters that the professionalism of resume writing is on the one hand, and college students also need to take the initiative to understand the rules for HR to screen resumes, so that they can be targeted in the process of writing resumes. At the same time, three suggestions are put forward: resume should reflect professionalism and avoid low-level mistakes; Resume information should focus on the rules of HR screening resumes; Improve professional quality and increase the gold content of resume.