What is the name of the customer service provider?

What is the name of the customer service provider?

What's the name of the special customer reception? In fact, there are many customs and stresses in our life, and there are also fixed cultural customs in many aspects of habits, which are passed down from history. Let's look at the name of special customer reception.

What is the name of the person who specializes in receiving customers? 1 The person who specializes in receiving customers is called a receptionist.

Receptionist refers to the person who receives in front of the door, and used to be called Zhike. For example, a monk who receives believers in a temple is called a monk Zhike. The word "know your guest" is still common in Hongkong and Macau, and it can also be found in some big cities in Chinese mainland.

Receptionist may also refer to the staff of the enterprise information office and the front-line waiter of the administrative department. They are responsible for receiving visitors, understanding their purpose, and effectively diverting them to other departments to further provide in-depth services to guests.

Requirements:

At least 1 and 1 years relevant working experience is preferred (pre-job training can be conducted without working experience).

2. Technical secondary school degree or above, familiar with business etiquette norms, fluent in Mandarin.

3. Received training in etiquette and communication skills.

4. Have strong comprehensive analysis ability, judgment ability, communication ability, interpersonal skills, affinity and processing ability.

5. Obey the supervisor's work arrangement and finish all the work seriously.

What is the name of the person who specializes in receiving customers? 2 matters needing attention in customer reception.

(1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.

(2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.

(3) The receptionist should have correct guiding methods and postures to guide the guests to their destination.

1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.

2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "On" button to let the guests get out of the elevator first.

4. Guidance methods in the living room. When the guests entered the living room, the receptionist motioned them to sit down with her hand. After seeing the guests sit down, you can nod and leave. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).

Basic etiquette for receiving customers

1. Welcome the guests warmly. "Please come in, sit down, make yourself at home, and wait for polite words.

If your familiar friend comes to your house and you don't say hello, he will be very shy.

Introduce the guests to other people present, such as your family or other friends. This is also a kind of respect for the guests, so that they can blend in more naturally.

For a very good old friend, although you don't have to be too polite, you should show due respect in the conversation. Don't make trouble with him at first, and then talk moderately when he is familiar with some environments.

4. Choose appropriate topics according to the different situations of the guests, such as what the boss said when he came and what the classmates said when they came. It varies from person to person to avoid ice.

5. Listen to the guests, especially your partner. Don't look around, be absent-minded or often look at your watch during the conversation.

6. When guests eat at your home, consider their habits more, don't persuade them to drink too much, and don't give them food too diligently, lest the guests don't like it and are embarrassed to refuse. At this time, it is necessary to "help yourself"

When the guests are leaving, they should say goodbye to each other politely. "If you are not busy, just sit down for a while." When the guests leave the gate, "come back when you are free, and walk slowly."

Key points of customer reception

Seeing off is the most basic form and important link in social reception activities, an important aspect of expressing host friendship and showing politeness, especially seeing off is the most important job to leave a good first impression on guests. Leaving a good first impression on each other will lay the foundation for further contact. Welcome guests should have careful arrangements, and should pay attention to the following items:

1. For guests who come to visit, negotiate business or attend meetings, they should first know the trains and shifts that the other party has arrived, and arrange people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

2. When the host greets the guests at the station and airport, he should arrive ahead of time and wait for the arrival of the guests. Never be late to keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.

After receiving the guests, first of all, we should say hello to "Have a hard trip", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a business card, you can send it to the other party.

When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

5. Prepare the accommodation for the guests in advance, handle all the formalities for the guests, and show the guests into the room. At the same time, we should introduce the accommodation services and facilities to the guests, give the activity plan and schedule to the guests, and give the prepared maps or tourist maps, places of interest and other information to the guests.

6. Don't leave immediately after sending the guests to their residence. Stay with the guests for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as background materials, local customs, characteristic natural scenery, specialties, prices, etc. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.

Reception etiquette of customers visiting

1, prepare in advance

Front desk preparation: tell the company what kind of customers will come at the front desk in a specific time period, so that the front desk can predict in advance and do a good job of reception.

Meeting room preparation: book and arrange the meeting room in advance, which can be arranged in advance according to the nature of the visit to make the visitors feel cordial.

Preparation of reception staff: For those who need to be received by other personnel of the company, it is necessary to inform relevant personnel in advance and put forward reception requirements (clothing, words, etc.). ). It is suggested that before important customers visit, relevant reception staff need to hold a meeting to improve the reception process.

2, reception for three times

Come and say hello; Ask and answer; Go deliver the food.

Etiquette for Receiving Visiting Customers-Mou Min's Blog

3. Warmly receive five newcomers

First, people come-for the visit of important customers, the receptionist should take the initiative to go downstairs to receive.

B, eye-to-eye, look at each other's eyes, don't look at each other and waver. Be friendly when looking at each other, and look straight at each other.

C, hand to-at the reception, take the initiative to reach out and shake hands with visiting guests. Make sure to shake hands properly. When shaking hands, look at each other, not at other people or things.

D, mouth to mouth-speak Mandarin, which is the embodiment of civilization.

E. concentration-show friendliness and enthusiasm, and don't think about other unfinished work when receiving customers, so that customers feel that you are absent-minded, which is very disrespectful to each other.

4. Guide the guests upstairs

When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

5. Take the initiative to show customers around.

After receiving visitors, the visited unit should take the initiative to guide visitors to visit their own company and let them know the basic situation of the visited unit, which is more conducive to the establishment of friendly relations.

6, talk about "three noes"

Don't interrupt others; Don't deny each other at will; Don't be absent-minded

7. The conversation must not involve topics.

A. states and governments;

B, the secrets of the industry;

C. Talk about leaders, colleagues and peers (those who love to talk about right and wrong must be right and wrong);

D, the problem of low style should be cultivated;

E. Personal problems (income, age, marriage and family)

8. Take the elevator to send passengers

When sending guests to the elevator, the receptionist should enter the elevator first, and then close the elevator door after the guests enter. On arrival, the receptionist will open the elevator door and let the guests go out first. It is suggested to send visitors downstairs, tell them to "come back to the company when you have time" and watch them leave.

What's the customer's name? 3. Reception etiquette for business meetings.

Reception procedure: reservation-preparation-reception-seeing the guests off. So, how can you make customers feel your sincerity and courtesy in hospitality? Generally speaking, the following points should be achieved:

1, welcome guests

Be warm and friendly to the guests who arrive as scheduled.

For distinguished guests or guests from afar, we should assign special personnel to come forward and arrive at the appointed place (or appropriate place) in advance to wait for the arrival of the guests; The receptionist should arrive at the airport, dock or station in advance to show respect for the guests.

When the guests arrive, if they have known each other for a long time, they will say hello directly. If we meet for the first time, it is usually the concierge or our receptionist who has the highest status, and then the person with the highest status will introduce the guests to the host in a certain order.

For local guests, guests should generally be greeted at the door of the unit or under the office building half an hour in advance.

Step 2 entertain guests

With the vigorous development of market economy, business activities between them are becoming more and more frequent, and reception work should be more and more standardized. To be civilized, polite and enthusiastic, the reception work should be rigorous, enthusiastic, thoughtful and meticulous.

(1) Civilized hospitality is mainly reflected in the host's language, manners and attitude: greeting, answering the phone and delivering things.

(2) Treat guests politely and pay attention to the use of polite expressions: greetings, requests, thanks, apologies and goodbye.

(3) entertainment expenses.

Second, the business meeting reception etiquette matters needing attention

Eye contact: look at each other and look directly at each other to show respect.

Oral English: the content of the speech should conform to the actual situation of the other party, clearly express your thoughts, and receive them three times, accurately grasp the topic tendency of the other party and respond reasonably.

Meaning: when speaking, the meaning is clear, the attitude is calm and friendly, the meaning of others is understood, and the response is quick and accurate.

Since ancient times, our country has had the traditional etiquette of offering tea to guests. Tea is essential for Chinese people to receive guests in the office and at home. In business activities, it is also common to hold special tea parties in hotels to entertain guests.

Teacups: Wash hands and teacups before making tea for guests; The teacup should be free of damage, cracks and tea rust; Ceramic products are suitable for making teacups.

Tea: Before making tea, you can ask the guests for advice in advance.

Tea making: not too strong or too weak, just 80% full.

Serve tea: When the host serves tea to the guest, he should stand up, hand the cup to the guest with both hands, and then say "please". Guests should also stand up, hold cups in both hands and say "thank you".

Drinking tea: when drinking tea, only sip it carefully, don't gulp water and make a noise; Tea leaves floating on the water should not be fished out of the cup by hand, nor should they be eaten.

Third, the use of farewell words after business meetings.

see a guest off

Greetings when seeing the guests off: remind the guests to pay attention to their belongings and say some polite words to the departing guests to let them leave happily. Basic principle: send guests out of sight. Seeing the guests off with your boss is a step behind your boss.

1. Farewell between subject and object

When guests say goodbye to their hosts, they are often accompanied by words such as "Please come back" and "Please stay", while the hosts respond with words such as "Walk slowly" and "Forgive me for not seeing you off". If the guest is traveling far away, you can say farewell words such as "bon voyage", "bon voyage" and "say hello to XXX".

2. Farewell words between acquaintances

You can say "come again when you are free", "drop in anytime", "have tea when you are free" and so on. You can also say "Say hello to your family" to show politeness.