What if the buyer maliciously refuses the routine?

If you find that the buyer refuses to accept it, you should contact the buyer on Want Want or by phone in time to see what the specific reason is. If there is something wrong with the item, you should try to negotiate with him or reissue it for him.

Because the buyer refuses to express, the express will be returned by the same way, and the seller has to pay a freight. And if you don't speak well, you may even bring praise to your store. Of course, there will be some difficult customers, but there is no way but to try to solve them through negotiation.

After the buyer applies for refund and rights protection, the seller should pay attention to:

1. Reject the refund agreement and leave a message on the refund page in time, explaining the real situation of contacting the logistics in time.

2. Be familiar with Taobao rules actively, and contact the courier to issue a delivery certificate to prove that the buyer refused unreasonably.

3. Wait patiently for Taobao to handle it. When the buyer has valid evidence and Taobao supports the buyer, it should cooperate with Taobao to handle the opinions and contact the courier to recover the goods in time.