Annual work summary report of supermarket management

Summary is a written material that reviews, analyzes and objectively evaluates the work, study or thoughts of the past period. According to the content, there are learning summary, work summary and thought summary. According to time, there are annual summary, quarterly summary, monthly summary and so on. Let me show you five samples of the annual work summary report of supermarket management, hoping to help you!

Year-end summary report of supermarket management 1

At the end of the year and the beginning of the year, the busy year is coming to an end and new challenges are just around the corner. Looking back thoughtfully, in the big family of supermarket, I got a lot of exercise, learned new knowledge, made new friends, accumulated new experience, and of course found my own shortcomings through many profound lessons. This year is a whole year, and my growth comes from the big family of supermarkets. It is my bounden duty to do my best for the better development of the supermarket next year. My work in 20 18 years is summarized as follows:

First, the supermarket work stage

Because of the need of work, I was transferred to the supermarket as the manager. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work.

Although I joined the big family of supermarkets from the beginning of business, I am familiar with the staff of supermarkets, but the specific work is still different. In order to enter the role and take responsibility as soon as possible, on the one hand, I strengthened the study of professional knowledge, actively read books and articles, and humbly asked Liu for advice. On the one hand, strengthen communication to understand the actual situation, communicate with the heads of food, receiving, cashier and other related departments, and have in-depth exchanges with Wen Juan, the non-food team leader. In a short time, I established a harmonious working relationship with the relevant supervisors and assumed the responsibility of the store duty manager. Conduct rectification training for non-food personnel with the head of the cabinet, and adjust the planning and display of goods. Through the joint efforts of non-food employees, our sales have increased substantially. After Wen Juan was promoted to non-food procurement, I became the team leader of non-food products. I settled down and started from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. Have good contact with employees, give employees ideological communication and business training on the basis of strict requirements, improve their mental outlook, and give full play to their enthusiasm and autonomy. With the care and support of all departments in the company, Qi Xin, all employees, made concerted efforts, and the non-food progress was recognized by the company.

The manager on duty is responsible for coordinating the work of various departments, maintaining the normal operation of the whole store and handling emergencies. In this position, based on overall control, he made full use of this platform, improved his organization, coordination and business level in an all-round way while working, got a deep understanding of cashier, customer service, receiving goods, loss prevention, fire fighting and other links, found problems, reduced loopholes, and became a well-known store manager.

Second, personnel management training

As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring methods. First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In the management of work, we should always be strict. As long as we make mistakes in principle, we will never condone them. In this way, employees can be motivated from the inside and play a role from the outside.

However, people are constantly changing and developing, and the management of personnel will also change and develop accordingly. This requires keeping a clear head, constantly learning and improving, and giving full play to the team's full potential.

Training employees is also an important task for supervisors. Through repeated training and communication, I have initially formed a systematic training content for employees from the initial basic business knowledge training in terms of ideas, commodity knowledge, sales psychology and skills, and discipline rules. It has been recognized by employees and achieved certain results.

Third, the study of professional knowledge and the improvement of market control ability.

The development trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. I am lucky to be able to participate in the most developed industry in this era, so I must seize the opportunity and work hard. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic skills of supermarket management, commodity display, reasonable inventory, adjustment of seasonal commodities, choice of express commodities, and connection of various links in operation, I really digested the required knowledge from the theory in books to the practice in daily work and then applied it to my work. On the other hand, learn the latest market information and industry trends through various information media, listen to the training of related majors, make your overall thinking clearer, examine the market changes from a higher angle, and put forward your own strategic suggestions to the company's decision-making level.

Facing the opportunities and challenges of next year, I will take up my responsibilities in a pragmatic manner, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company. In short, in the new year, I will devote myself to the supermarket business even harder, repay the company with the benefits of development and realize my life value.

Year-end summary report of supermarket management II

Although people keep quitting along the way, of course, some people join, and all this groping process is worthwhile. This year, we witnessed the hard growth of supermarkets, from the initial daily order volume of no more than two digits to the current daily average of several thousand orders, which is gratifying. At the same time, everyone's tacit understanding of work has also increased a lot. The work in 20 18 is summarized as follows:

1, purchase: Pay more attention to the production date and shelf life of the goods; Because of the negligence of this piece, I accidentally ate a big loss when I entered the yogurt, and finally lost some money on this piece of yogurt. There are also some problems in our commodity management and sales. After some consultations and handling, these problems have been gradually improved.

2. Delivery man recruitment: I am responsible for the recruitment of delivery men. Because of my mistake, I recruited some unqualified deliverymen at first, which brought some negative effects to the supermarket. From this incident, I try to learn how to see in a short time whether a person is suitable to be a supermarket deliveryman and whether it will meet the needs of our development.

3. Coordination between the superior and the subordinate: In the process of yogurt promotion, because I didn't coordinate the work between the superior and the subordinate, some work was out of touch. After a period of running-in, similar problems were basically eliminated.

4. Job responsibilities: Sometimes you may not know the responsibilities of the assistant manager and the supermarket supervisor, and you may impose your own ideas or opinions on the assistant manager. Those who have noticed this problem are already improving. Of course, the responsibilities will not be divided too clearly, because a team's things sometimes have to be done, and the overall consideration will still be considered.

5. Telephone call back: I made two telephone call back this year, mainly reflecting the problem that there are too few kinds of goods in the supermarket.

6. About the future development of the supermarket: Due to various reasons such as insufficient funds, customers who place orders generally report that there are too few goods in the supermarket, so that some customers stop placing orders in the supermarket after the first order, and I only add a few new goods every time I purchase. When the funds are in place, I will try to increase the brands of similar products to meet the needs of customers who place orders. Many customers are also reflecting that it is not the ripe time to add cigarettes, and they will definitely add cigarettes next year. At the same time, try to contact some low-priced dealers to meet the development needs of supermarkets.

Year-end summary report of supermarket management 3

Ups and downs is another year, 20 _ _ _ Looking back on the past year, it seems that there are not many things worth remembering and nostalgia. Just when I thought I would spend a year doing nothing, I was lucky enough to come to a friend's shopping mall and find my sense of belonging again. Looking back on the company for more than three months, my work experience mainly includes the following aspects:

I. Commodity management

1, optimization of commodity items

Most of our products are second-and third-line brands, and the first-line products are relatively lacking, especially snack foods. We are also trying to change them. However, considering the cooperation with manufacturers, we will optimize the products by not placing orders after sale, reduce the number of goods on the shelves and facilitate customers to buy. At present, only preliminary results have been achieved; At the same time, we introduce best-selling products, such as Song Shicheng, White Rabbit and various seasoning salts, to meet the needs of customers. Our store is a big one, so we should take the middle and high-grade goods route. At present, we still lack many items, such as bottled candied fruit, dried fruit series, best-selling Master Kong instant noodles series and high-grade seasoning series. This is what I should do in the new year, as far as possible.

2, commodity classification and data adjustment

After arriving at my post, I found that our commodity classification was quite chaotic, and many commodities were put in the wrong classification, which led to the inability to correctly evaluate the performance analysis of commodities, the contribution of shelves and the rationality of classified commodities. There are also a lot of commodity information that has not paid for the actual goods. After many adjustments, it has been obviously improved, which makes employees better familiar with the goods. However, this situation has not completely changed, and this is the next work to be done.

3. Adjustment of commodity display

There is no classified display of goods in the early stage, which makes it difficult for customers to buy goods conveniently and for employees to manage goods well. The phenomenon that some goods are not displayed in storage is also very serious. Through adjustment and management measures, this problem has been completely solved. I also try to lower the middle shelf as much as possible. By placing the shelf against the wall or making a storage area, I can draw out the space distance, so that the store will no longer feel depressed and provide customers with a more comfortable shopping environment. The warehouse has also been adjusted on a large scale, stacked in categories and labeled with inventory cards, which is convenient for employees to find goods and replenish them on the shelves in time. But at present, the uniformity does not reach the standard I want, which is also an aspect that needs to be improved.

4. Daily commodity management

I have made several forms to help employees manage the goods in the store more systematically. Out-of-stock goods control table: every day, people above the group leader level are required to register the goods that can't reach the basic display quantity in the store, and then check the inventory of the goods in the computer. If there is inventory, inform employees to replenish the goods in time; if there is no inventory, inform relevant personnel to place an order to urge the goods to avoid the phenomenon that the goods have been sold out but have not yet placed an order. Temporary goods comparison table: register the goods with half shelf life in the store, so that you can know when the goods expire by looking up the table regularly and make preparations in advance. For example, you can negotiate with the manufacturer in advance, do activities in the store to digest or return the goods in advance according to the shelf schedule to avoid the occurrence of expired goods. This can also better strengthen the cooperative relationship with manufacturers.

5.DM commodity negotiation

Posters of each slot are made of different products, giving customers a sense of freshness. Personally, I think any product has a long life. If we continue to do it, it will no longer be attractive to customers and the best-selling products will die. Commodities must have several kinds of posters, which are the most important performance in the group, such as casual cakes, meat, seasonal candy and so on. Dry and miscellaneous daily condiments, rice, noodles, oil, etc. ; There must be shocking goods in each schedule, which can attract customers, especially daily necessities such as dry rice, noodles and oil; Pricing should also be reasonable, basically based on the market price. If the previous competitors had a special price, then negotiate the special price according to this price.

6. Market regulation

In the early stage, our basic commodities were priced very low to attract customers, but I think this is a wrong judgment. If all products of Datong only need to be lower than competitors (unless they are very popular), they don't need to be too low, which will only lead to the loss of gross profit. We also have a great advantage that our goods are more abundant than Hongqi's. We can earn gross profit from the goods they don't have, so such goods should be adequately guaranteed. After the market adjustment, some commodities were adjusted. At present, the gross profit point of dry goods reaches 9 points, and that of leisure reaches 13 points.

7. Inventory control

The leisure group I managed in the early stage has a high inventory, and many goods with large inventory are not best-selling goods. After more than three months of treatment, it has improved, and the inventory has dropped from 600,000 to more than 300,000 now. However, there are still many surplus stocks and many commodities are facing expiration. This is the next work to be completed.

Second, managers.

Personally, I think that the most fundamental thing for a company is people. Without people, nothing will happen, so it is very important to train employees.

1, professional knowledge training

At present, many of our employees still lack professional knowledge, are unfamiliar with goods, and have no clear ideas and clues to do things. I don't know what I should do, so I always have to wait until someone tells me what I need to do. The main responsibility lies in whether our supervisor has conveyed the standards to employees, so that they know what a major is and what are the benefits. I will share some photos of good shops with employees and learn from them. Of course, it is not enough to show it once or twice in the store. It takes constant practice in the store to achieve good results. Later, I will strengthen the training of employees' professional knowledge, and strive to make our employees integrate theory with practice in the process of practice, become employees who can speak and speak, and also lay the foundation for our later talent training.

2, the cultivation of sense of responsibility

At present, most of us lack a strong sense of responsibility and a sense of crisis. We always feel that it is good enough, and we can't strictly demand ourselves to do better. I use the responsibility area system to require employees to control the quality and shelf life of goods. If there are expired goods on the shelves, employees should pay the bill themselves to strengthen their sense of responsibility, which has achieved certain results. Of course, fine is not my ultimate goal, but I hope to strengthen the sense of responsibility of employees. In addition, we also need such a sense of responsibility in the purchase price of goods, so that the purchase price of goods we input is reasonable. Of course, this requires our supervisor to have sufficient professional knowledge and a full understanding of the market situation. Personally, I am not enough in this field, so I need to study more.

Lack of sense of responsibility is a common phenomenon in our company now, from manager in charge to employee promotion. For example, the order placed can't be delivered to the manufacturer in time, which leads to the shortage of stores, the price change information can't take effect in time, which leads to customer complaints, and the POP can't be written in time when shifting gears, which will have a great impact on us. In the early stage, I led my department staff to patrol the store together, let them look at our store from the customer's point of view, and let them find problems and solve them themselves. I think it is very effective and will continue this work in the future.

Third, the financial aspect.

In the early stage, many first-line goods in our store could not be put in place in time because of money problems, which also had a great impact on our performance. At present, the number of visitors and the unit price of customers are relatively stable. If the problem of money can be solved, I believe our performance will get better and better. Now in the case of unsatisfactory performance, it is mainly necessary to do a good job in basic work and lay the foundation for improving performance in the future.

Gross profit, dry goods gross profit is relatively normal. Although the leisure gross profit point is 13, I think it is still not enough. It should be more than 15. Of course, the goods collected by ourselves in the early stage also have a certain impact on the gross profit point. In the later stage, I will adjust the market to increase the leisure gross profit as much as possible.

Now we are like toddlers. Although we will encounter many difficulties and problems, I believe we will thrive under the leadership of General Manager Peng and General Manager Liu. In the future work, I will conscientiously implement the relevant regulations of the company, give full play to my subjective initiative, be strict with myself, constantly learn new knowledge and contribute to the development of the company.

Year-end summary report of supermarket management 4

Since 20 18, under the correct leadership of the leaders, with the active support and great help of my colleagues, I have been able to be strict with myself, better perform my supervisory duties, and successfully complete my work tasks, which has been affirmed by the leaders and praised by my colleagues, and gained a lot in summary. The following is my personal work summary:

First, study in daily work and constantly improve your professional level.

As a supermarket supervisor, first of all, I am a cashier. Only when the professional level is high can we win the support of our colleagues and take good care of the people below. Although I have worked as a cashier for a long time and achieved certain results, these results are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer operation technology first, and always give guidance to the following comrades.

Second, do a good job in the management and guidance of employees

Although the supervisor is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself, manage boldly, and care about the employees below in my life. At work, I often hear some supervisors around me complain that they are busy with their work and there are always endless things to do. Here, talk about how to be a good supervisor.

(1) professional ability. As a supervisor, you must master certain professional knowledge and ability. With the continuous improvement of your management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, a person's professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects: from books and from practical work. In practical work, you need to learn from your supervisors, colleagues and subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.

(2) management ability. For a supervisor, management ability corresponds to professional ability. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work and review your work with your brain from time to time.

Year-end summary report of supermarket management 5

The pace of the new year is getting closer and closer, and the new year will be full of hopes and challenges waiting for us. Looking back, recalling the past and thinking about the present, in the past year, with the wise guidance of the station leaders and the close cooperation of colleagues, our company reorganized two major stations through reform, and the new Shunhe Passenger Transport Company came into being, and our supermarket also developed healthily. In the past year, the leaders of our supermarket have a unique vision and constantly explore new products. The newly listed hand-grabbed cakes and mala Tang have increased considerable profits for supermarkets. However, we should also be soberly aware that although some achievements have been made, the shortcomings need to be corrected urgently. In order for the supermarket to have more room for development in the future, I will summarize my work as follows:

First, actively learn all aspects of knowledge. Proficient in the attributes, functions and prices of various commodities, so as to better guide passengers' consumption. For example, in the cashier work, I can skillfully use microcomputer operation, use accurate and fast cashier speed and maintain a positive and enthusiastic service attitude, which can save passengers' time and bring more benefits to the supermarket.

Second, abide by the rules and regulations of the station and correct the working attitude. In tally work, I insist on arranging the shelves orderly and clearly, so as to check the shortage and replenishment of goods at any time. I will also check the date of goods at any time to ensure food safety, carefully clean the goods area and dining car, create a good visual effect and warmth, and provide passengers with a comfortable shopping environment.

Third, obey management and command, and all work is carried out in accordance with decisions. This year and after the station, the new 6s management mode made my behavior more standardized, and I got along well with new members and cooperated with each other, helping them to master the workflow more quickly and integrate into our big family psychologically and at work.

The above is a brief summary of my work in the past year. No one is perfect. Only by keeping the spirit of constant introspection can I grow and work better. So I don't shy away from my own shortcomings, and I propose solutions here, hoping to get help from leaders and colleagues.

First, there is a lack of care and patience in the work, and there is a lack of positive exploration spirit in matching sales methods. In the future, I will keep up with the advanced pace of the main station, keep learning through integration, learning, change and promotion, and improve my overall business quality and marketing skills.

Second, I am sometimes lazy in thinking, unwilling to think about problems, lacking flexibility in dealing with problems, unable to find skills, doing things in an orderly way, and lacking innovative consciousness. In order to solve these problems in the future, I will overcome my own shortcomings and apply the corporate culture and entrepreneurship I have learned to practical work.

In addition, in order to better cope with the opportunities and challenges of the new year, I will also strengthen my study in gfd and build a window for Zibo cities; Politeness and harmony of service attitude; According to the "cross" policy and "three-character" standard put forward by Zhang Zhan, the requirements of enterprise management should be truly turned into a good habit; Give full play to the leadership spirit of the old employees, give full play to the advantages of rich experience, and care for your work site as much as possible as you care for your home.

I believe that with the foresight of our leaders and the unity of our colleagues, our tomorrow will be better!