The skill of speaking lies not only in speaking, but also in

The skill of speaking lies not only in speaking, but also in listening.

1. Listening from behavior

Psychologically speaking, a person's behavior can fully show his concern for this matter. Therefore, when communicating with people, you can maintain proper eye contact and express your interest in the speaker's content from body language. For example, you can lean towards the speaker, and your facial expression changes with the conversation. Remember that keeping eye contact doesn't mean staring at each other's eyes, which will put pressure on others, so you can pay more attention to each other's five senses.

Listen to your emotions

Psychologically speaking, a person's language and their emotions are often separated, so you need to learn to distinguish the relationship between them. For example, a person says to you, "I've really had enough of you." Do you care about others besides your own shit every day? " In fact, talking like this shows that the other person is expressing his emotions rather than facts. The words "true", "enough" and "broken" are all strong subjective feelings. What the speaker wants to express is that you don't care enough about him, so at this time, you can respond by grasping emotions instead of grasping emotional words, which will easily lead to quarrels.

Listen to the facts

Psychologically speaking, if you just listen and don't solve practical problems, then in the long run, you will only leave the impression that you will only smoke your mouth. So you have to understand, don't just deal with emotions without facing the facts in the process of speaking. For example, someone tells you, "It's really annoying that this boss works overtime every day! Go out early and come back late, we don't have time for ourselves all day! Now is not a good time for a meeting, so we must have a meeting after work. Then the fact expressed in this sentence is "I work too much overtime and have no time to do my own thing".

4. Listen to expectations

Psychologically speaking, when a person talks to you, he is more or less expecting your response. So what you need to do is to meet each other's expectations after understanding the emotions and facts. For example, if a person comes to you and tells you that what he bought is not in line with the actual situation and wants to complain about you, then you need to find the expectations of the other party at this time. From the incident, the speaker's mood is angry, and the fact is that what he bought does not match the reality, then you can know that the other party's expectation is to exchange goods or compensate for the losses. At this time, you can handle this conversation well and avoid being complained.