Personal work summary of property customer service during probation period

Inadvertently, a piece of work is over. After this period of hard work, we have made greater progress in our continuous growth. Let's sum it up and record it in the work summary. I believe many friends don't know how to write the beginning of the work summary. The following is my personal summary of the probation period of property customer service (7 general articles), which is for reference only and I hope it will help you.

Property customer service probation period turned positive. Personal work summary 1. My probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company. In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:

I. Strictly abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.

Second, take the initiative to learn, adapt as soon as possible, quickly get familiar with the environment, actively consult with leaders and colleagues, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by the leaders.

Third, do a good job in the front desk facade, tidy up the desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.

Fourth, do a good job in daily express delivery, deliver it quickly after signing for the express delivery, and make a good registration.

Fifth, do a good job in answering the phone, refuse to promote harassing calls, and transfer important calls to relevant departments in time. If no one answers, make a good registration and report to the relevant departments or personnel in time.

Six, strictly control the personnel in and out, non-company personnel, in addition to the company personnel to lead, should first ask their purpose, polite response, and then call the relevant internal personnel to allow access, before release.

Seven, to assist other departments to do all the work entrusted by the temporary. In addition to the tasks that the front desk should complete, at the same time, as a customer service staff, I should also do the following:

1. For the handling of business inquiries and complaints, we should be warm and considerate, polite and standardized in service, patiently and meticulously accept them and make corresponding records. If you encounter problems that you can't handle, you should first patiently comfort your customers, explain to them, stabilize their emotions, report to the superior leaders in time, and solve the problems.

2. For the daily maintenance work of the merchant, register the name and telephone number of the maintainer after receiving the maintenance call, so that the maintenance department can follow up, fill in the warranty form quickly and hand it over to the relevant department, and file the maintenance form number after being confirmed by the industrial and commercial households.

3. Assist other employees in the customer department to complete other tasks entrusted by the leaders.

After the probation period is over, it will be a brand new beginning. As a member of Italia, I will do my best to do my job well and assist other departments to complete the entrusted tasks, study hard related knowledge, improve my working ability and fundamentally improve my shortcomings. Finally, thank the leader for giving me this opportunity. I will work hard in the future and constantly improve my ability and quality in all aspects in order to be a competent person and contribute to the development of the company!

It has been more than two months since the personal work summary of the probation period of property customer service was 2 to xx, and the bits and pieces of work here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. Xx gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me, a careless person, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our employees in xx to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I learned during xx. I can't just go out to work and study, but also need to create value for the company. Although I came to xx Service Center on May 14, 20xx, in order to further improve my quality and professional level, I voluntarily promise the following:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is xx Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is xx Property", use honorifics, confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely without omission, and deal with them in time to ensure the return visit rate of 100%. When the master left, he stood up and said, take your time and come again! "

If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!

Personal Work Summary III: I started my job on October 30th, 20XX/kloc-0, and it has been three months. 165438. During this period, the company leaders and colleagues gave me a lot of help in my work and life. In the initial stage of the company's customer service center, through daily work, I have a higher understanding of customer service center construction and customer service, actively communicate with leaders and colleagues, and integrate into the collective of * * securities as soon as possible.

During the probation period, I was mainly responsible for completing the following tasks:

1, because the customer service platform of the company's customer service center is in the development stage, I entered the company myself and used my previous work experience to first put forward the functional requirements of the customer service platform.

2. Be responsible for editing the quality inspection management measures of the company's customer service center, assisting in formulating the management measures of the company's customer service center and editing the standard terms of the company's customer service center, and improving the system construction of the company's customer service center.

3. Conduct spot checks and quality inspections on the traffic of the headquarters and the customer service center of the Division on a regular basis every month, summarize the problems existing in the traffic and send them to relevant staff, communicate with them on the quality inspection issues, and submit the monthly quality inspection report of the customer service center at the same time, so as to improve the service level of the customer service center through this work.

4.65438 10. After the agent system of the customer service platform of the customer service center went online, I began to answer customer consultation calls, which promoted the study of business knowledge and improved my customer service awareness.

5. Organize the morning meeting of the customer service center staff every day, and learn the market information at that time, daily difficult business knowledge and new business knowledge, as well as the company's recent work tasks and priorities through the morning meeting.

6. According to the customer service center workflow, standard language and related work, train the relevant staff of Beijing Sales Department, understand the customer service center workflow through training, and improve service awareness.

7. After the seating system of the customer service platform of the headquarters and the business department is online, the business department will be guided to complete the return visit of new customers through the seating system, and the problem of outbound personnel of the business department will be solved in time.

8. According to the requirements of the company's leaders, in order to strengthen the business communication between various departments of the company, the difficult business of the day is collected and sorted out after the market closes every day, and the difficult business is summarized and sent to the leaders of the brokerage business department at headquarters and the customer service supervisors of each business department every week.

Through the completion of the above tasks, I found that I still need to improve in many aspects:

1, strengthen the study of business knowledge. Through the process of constantly answering customer consultation calls, I found that I still need to strengthen my study of many business knowledge of the company, so as to improve my service level to customers.

2. Strengthen team communication and cooperation. After joining a new group, you must communicate with leaders and colleagues in the construction stage of the company's customer service center to ensure the development and completion of all the work. In particular, according to the development goal of the company's customer service center, actively strengthen communication with the customer service supervisors of various business departments.

3. For the construction stage of the company's customer service center, we should use our previous work experience and knowledge of the operation and management of the customer service center to strengthen our innovation ability and find a road suitable for the construction of the company's customer service center.

After officially becoming a member of * * Securities, make serious improvements according to the shortcomings found during the probation period, actively complete the tasks assigned by the company leaders, and make your own efforts for the construction of the company's customer service center!

Personal work summary 4. I became a probation employee of the property on XX, XX, XX, and the three-month probation period has expired today. According to the rules and regulations of the property, I now apply to become a formal customer service staff of the property. From the first day of the property management, I have integrated myself into our team, and now my work in these three months is summarized as follows:

First, I pay great attention to learning from my old colleagues around me. I pay attention, see, think and learn more at work. I am familiar with the property situation at a faster speed and better integrate into our team.

Second, I am serious and responsible for my work, work hard, cooperate tacitly with my colleagues, study hard at ordinary times, and innovate constantly. I can complete the task well within the specified time, ensure the progress of the property project, and satisfy customers, leaders and myself.

Third, assist leaders to bring new employees. Although I am still a new employee in the probation period, I actively assisted the leaders in bringing new employees in X-X, and taught XX what I know and what I should pay attention to in my work.

In short, after three months' probation, I think I can finish my work actively and skillfully, find problems in my work, actively and comprehensively cooperate with the requirements of the property, and cooperate and coordinate well with my colleagues. In the future work, I will, as always, be kind to others, be kind to my work, strive for perfection, constantly improve my professional level and comprehensive quality, and do my part for the development of the property.

Summary of personal probation period property customer service work 5 Looking back on the work of 20xx probation period, I was deeply touched. Time flies, and I have been working in xx property for several months unconsciously. In my opinion, these months are both short and long. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.

Looking back, it seems that just yesterday, I applied for the customer service position of xx Property, and now I have changed from an ignorant student to a member of xx who shoulders important work responsibilities, from a stranger to a person who is familiar with customer service work.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

The following are the main contents of my work in the past few months:

1. Archive and manage the owner's files as required, and track and update the changes in time;

2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form;

3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys;

4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback;

5, accept all aspects of information, including the owner, decoration units, real estate, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit;

6. Data input and file arrangement. For property documents and related meeting minutes, carefully input and print, make forms and documents according to the needs of each department, and draft statements;

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of property leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In xx Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, be anxious about the customers' needs and always smile, because I represent not only my personal image, but also the image of the property.

In these months of work, I deeply realized the importance of details. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in xx, I understand that the details can't be neglected and sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When this plan was unanimously approved by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

In the new months of 20xx, I will try my best to correct the shortcomings in my work in the past few months and constantly improve myself, focusing on the following aspects:

1, consciously abide by the property management system.

2. Study hard the knowledge of property management, improve the communication ability with customers, and improve the customer service reception process and etiquette.

3. Strengthen copywriting ability; Expand various job skills, such as learning the operation of PHOTOSHOP and coreldraw software.

4. Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work.

5. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the pace of property development.

Fortunately, I can join the excellent team of xx Property. The cultural concept of xx and the working atmosphere of customer service department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge and surpass myself in the new months of work and make greater progress with the property!

Summary of Personal Work in Probation Period of Property Customer Service 6 Looking back on the property customer service work in probation period of 20xx years, I was deeply impressed. Over the past few months, with the care and support of leaders at all levels of the property and the active efforts of all employees in the customer service department, I have gradually matured in the process of discovery, solution and summary, and achieved certain results.

First, improve the service quality and standardize the front desk service.

Since our department put forward the working policy of "first inquiry responsibility system" in 20xx, 20xx is a few months to fully implement this policy. No matter what problems you encounter in your daily work, you can be responsible for the end without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the inertia of all the work of the property, make the work in a benign state, and greatly improve our work efficiency and service quality.

Two, standardize the service process, property management towards specialization

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people's requirements for property management are getting higher and higher. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization.

In the daily management of the park, we should strictly check and strengthen inspections, and find illegal operation and transformation in the park. From the perspective of management services, we advised in good faith and stopped it in time, and communicated with the property legal adviser to formulate corresponding rectification measures, such as building a small attic privately and installing an outer balcony cover. Once found, we immediately issued a rectification notice and ordered it to be rectified immediately.

Third, change functions and establish a royalty system.

In the past, the customer service department did not pay enough attention to the charging work, and there was no full-time charging staff. Building managers charge part-time jobs only on Saturday and Sunday, which leads to building managers putting inspection first and charging second. As a result, the building manager has no pressure, and it is the same whether he receives more or less, even whether he receives it or not, which seriously affects the charging rate. Therefore, from the second quarter of this year, the reform began, and the building managers were abolished, and full-time toll collectors were set up. The salary was directly linked to the charging rate, and an incentive mechanism was established to dismiss the building managers who did not adapt to the reform. Recruiting full-time toll collectors has been proved to be effective through reform. The first stage rate is increased from 55% to 58%; The second phase increased from 60% to 70%; The third phase increased from 30% to 40%.

20xx will be a brand-new few months. With the continuous improvement of my service quality and the gradual improvement of supporting facilities in the community, xx Property will move towards a higher and stronger goal. I will, as always, maintain high enthusiasm for work and greet the new month with more full spirit. * * * Strive to write a new and brilliant page for xx Property!

Personal work summary of the probation period of property customer service 7 I took over the work of customer service foreman in xx property customer service department from June 1 20xx, and was responsible for the management of customer service group, cleaning group and maintenance group. It took x months, from groping to familiarity, learning by doing. Every step of my progress has been warmly helped by company leaders and colleagues, and also supported and recognized by most residents. In these seven months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties and served well, and completed the tasks assigned by leaders at all levels. Details are as follows:

First, standardize behavior, strengthen internal management and improve the quality of self-construction.

1, an employee of the dress management office, is on temporary duty.

2. For the residents, the customer service shall follow the requirements of the central procedures, and execute the working procedures such as being polite to others, resolving conflicts, serving with a smile, and praising in time.

3. Employees should go to work on time, and attendance and leave should be approved by the team and supervisor.

4. The staff has a clear division of labor, the work content is implemented to people, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

1, carefully write the work log, file it and record it clearly.

2. Establish a daily cleaning and maintenance checklist, and keep a log of handover work.

The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of employee's report, summarize, comment and induce the tasks completed in the previous stage, assign new tasks at the same time, publicize the provisions of the regular meeting of the center, put forward clear requirements, report to the supervisor in time and ask for instructions.

4. Monthly statistics of home phone calls and visits. 2385 calls were received, of which 155 were from residents, 43 were suggestions, 69 were complaints from residents, 752 were public repairs, 740 were home repairs, 26 were other services, and 23 were praises.

5. Handle 457 1 cell id access cards, 380 car cards and non-motor vehicles.

6, establish and improve the file management system, all kinds of data and other documents collected are classified and filed completely, with a search directory and * * * 23 boxes. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Handle the door-to-door maintenance and repair problems in public areas in time. In half a year, the number of on-site maintenance services was as high as 740, and the number of public * * * areas was 752. Residential areas have a large amount of maintenance and few technicians. Technicians are required to be comprehensive, but also to undertake night maintenance work and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our master Zhang Liyong always rides a bike while carrying a ladder. From door to door, he always smiled warmly and explained and publicized the maintenance knowledge seriously. Master Wang xx cooperated with the owner to buy materials in violation of regulations again and again (we generally require the owner to prepare materials by himself), rode a battery car to the building materials market to find supporting materials, and never applied for tolls and labor fees. In the busy maintenance work, he shared a part of Beiyuan maintenance work, running on both sides every time. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

1. For the house being renovated, we strictly follow the house decoration regulations, urge the householder to decorate it according to the regulations, and apply for and decorate personnel to implement ab card management to prevent irregularities.

2. The management office has taken several ways to help residents solve their problems, such as water leakage in the house of the owner of residential decoration. On the one hand, it is reported to the school for handling, on the other hand, it is reported to the school to build a center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation of verb) Maintenance of daily facilities Establish a maintenance inspection system.

Maintain the daily facilities and equipment in the public * * * area, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely inspect, repair and eliminate the potential safety hazards of water supply and power supply systems, and timely report to the school for preparation on issues such as convenient drying in public areas of residential areas.

Sixth, standardize the cleaning service process to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the zoning responsibility system, determine the work content by personnel and posts, and conduct regular weekly inspection system, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work

Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping work insists on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, propaganda and cultural work of unity and cooperation, * * * with progress.

Carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the quality of property service, publicize the work of the property and the service concept of the center, ensure smooth communication channels, adhere to the correct service concept, and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

Nine, owner satisfaction is the ultimate goal of property management services.

After x months of work, I am familiar with the workflow of grass-roots management, and I can basically combine what I have learned with practice to form my own work style and have a deeper understanding of the central concept. I feel more and more sincere at work, which may bring me some troubles in the short term, but in the long run, the effect is obvious. Honesty itself is the greatest respect for property leaders, colleagues and residents. Only by being honest with others can we get real understanding and support. A gentleman pays for his pains, and heaven rewards his diligence. Our owners belong to high-quality knowledge groups. With the deepening of their understanding of property management and the improvement of their attention, it is inevitable to improve the transparency of management and make the property management behavior more standardized. Therefore, honesty is not just a slogan, but a prerequisite for our development and survival.

These X months' work also exposed its own problems and defects, such as weak equipment management and lack of communication with the upper level, which need to be improved and studied in the future work. At the same time, I also hope that I can have the opportunity to study in mature communities, master better skills, improve my professional level, and have more horizontal contact with my peers.

The new year is coming, and I am determined to put more time and enthusiasm into my post, complete all the work assigned by my superiors and live up to their expectations. I hope that every member of our team will cherish the harmonious atmosphere together, create more surprises and transcendence, give full play to the team spirit, and take residents' complaints, service defects, management blind spots and hidden dangers as the working goals, so that our Xiyuan property can sneak into the hearts of residents and work hard and struggle in the footsteps of the new year!