How does the security team leader manage the subordinates with problems?

Hello, how to manage subordinates with problems should start with ideological work, find more players to talk or play together, two people become good friends, and then unconsciously talk about the problems at work, so that the players can accept them well, because they are monitor, don't put on airs, when subordinates are brothers, brothers have problems, that is to find ways to solve them, not criticize them. Managers just want to talk.