Summary of window work of government affairs center

Summary of window work of government affairs center

Summary of the work of the government center window, time flies, and a period of work has ended. Looking back on your work during this period, I believe you have many feelings. Should I write a work summary record? The following is a summary of the work of the government center window.

Summary of the window work of the government affairs center 1 year has passed, and time flies. I have worked in the administrative examination and approval bureau for more than eight months. Now I will report my work in 20xx as follows:

Mainly responsible for the acceptance and certification of materials for forestry, landscape architecture 18 examination and approval, with 3770 pieces accepted in 20xx. All kinds of examination and approval services handled throughout the year are completed within the promised time limit. And the satisfaction rate of the masses reached 99%, with no complaints.

The work of the administrative examination and approval bureau made me truly and profoundly realize the ordinary and difficult work of window service. This year, I learned a lot of new knowledge and had many new feelings and new thoughts.

1, service-oriented promotion concept

Window work made me understand the true meaning of serving the people and found a new fulcrum for selfless dedication to the party and the people. Being among the masses, the heart should also be among the masses. In the administrative examination and approval bureau, nothing is more meaningful than the word service. Serving the masses and enterprises is my job. Once, I loved the working environment of the administrative examination and approval bureau; Now, I just want to serve the public.

2, exercise ability, improve literacy

The level of window work is mainly reflected in the quality of service. It is a compulsory course for us to improve our political theory literacy and professional quality. Window staff should be familiar with all kinds of business knowledge and processes, and know well when customers come to the window for consultation. It is not easy to do a difficult thing well, and it is even more difficult to do a hundred simple things well. Most people's understanding of window work is monotonous and boring, but I think that although the work is not difficult, it is extremely complicated, which requires us to have excellent patience and patience, and always adhere to a service concept of "I would rather trouble myself a hundred times than embarrass the masses once". Serve the people sincerely, so that everyone who comes to work can feel that a little waiting is also a good time and memory with a smile and enthusiasm.

3, based on the post to achieve value

The window is the link between the government and the people, and it is also a platform to reflect the value of my life. Some people say that the best way to seek happiness in life is to respect labor, and all happiness can be obtained from labor; All troubles can be relieved by labor! Doing everything well and making achievements in ordinary posts is extraordinary.

In the future, I will be more strict with myself, strengthen the study of political theory, laws and regulations and professional knowledge, and constantly improve my service ability and level.

Summary of window work in government affairs center 2 Since I started to work in the center window, under the dual leadership of the leaders of the center and the bureau, and with the care and help of colleagues, I have strived to build the window of the Family Planning Bureau into a window with better service, higher efficiency, more convenience and better image according to the goals of speeding up examination and approval, improving service quality, enhancing image and improving the satisfaction of enterprises and the masses.

First, study hard and improve your own quality in an all-round way.

I insist on combining theoretical study with practical work, and constantly improve my political quality and theoretical level. Adhere to the guidance of Marxism–Leninism, Mao Zedong Thought, Deng Xiaoping Theory and Theory of Three Represents, consciously strengthen theoretical study, and improve ideological awareness.

As a window worker, it will be difficult to adapt to the work of the window if you don't master the business knowledge. It is not easy to do window work well and gain social recognition. As the window staff of the Family Planning Bureau, I always abide by the relevant laws and regulations, abide by the rules and regulations of the center, and work actively. I have never relaxed my study of our business knowledge in order to apply it to my work.

2. Administrative license according to law.

I deeply feel the difficulty of front-line work and the great responsibility. In strict accordance with the provisions of laws, regulations and rules, the conditions, procedures, time limits and charging standards for administrative licensing shall be handled, so as to achieve administration according to law, act according to regulations, standardize civilization, improve procedures and have no illegal acts.

For the convenience of the masses, the guide, approval form and internal work flow of administrative licensing examination and approval items stationed in the center are publicized on the window and online, and administrative licensing items are accepted and delivered uniformly by the window, so as to realize the openness of government affairs and the sunshine of service process. If the applicant's application is not within my authority according to law, I will immediately make a decision not to accept it and inform the applicant which administrative organ to apply to. Within the scope of my bureau's functions and powers, if the materials are complete, it shall accept the application for administrative license; If some application materials are incomplete or do not conform to the statutory form, the applicant shall be informed of all the contents that need to be corrected at once.

Third, perform their duties and improve service efficiency

The government service center represents the image of the government, and the window represents the overall administrative licensing function. Try to be warm and thoughtful in service and skilled in business, and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; When the client has a limited educational level and can't fill in the form, he can take the initiative to guide or ghostwrite; Customers can take the initiative to get up and say goodbye when they leave, and there is no taboo in using services during the service process; Can take the initiative to say hello when answering the phone, without uncivilized or insulting words. Loyal to their duties, love their jobs, rigorous and pragmatic; Unite and coordinate the promotion work of this unit; Actively find ways to solve problems for the masses and have a solid work style. No disputes and unpleasantness with customers, no complaints and reports due to non-performance of duties. Fourth, the direction of future efforts.

Through continuous study and work, although some achievements have been made, there are still some shortcomings. In the future work, we should strengthen our study and strive to improve our own quality. Re-examine your own thoughts and establish the concept of reform and innovation service. Take learning as the first priority of being a man, cultivating oneself and serving the people. Learn politics and enhance political acumen; Learn from superior policies and grasp the correct development direction; Learn business knowledge and improve decision-making level; Change the work style and correct the thinking of window work; Take continuous improvement of work style as an important means to promote the implementation of work.

Constantly establish professional ethics and service level. I always take "serving as my own responsibility, facilitating the masses, serving the masses and contributing to society" as my professional concept and purpose in working at the window. Take honesty and self-discipline as the motto, always sound the alarm, be self-respecting and self-motivated, strive to be civilized and excellent government clerks, and do our bit to build a harmonious urban defense zone.

I will take this summary as an opportunity to get my personal support, supervision and help, further sum up experience, carry forward achievements, overcome shortcomings, forge ahead with more full work enthusiasm, overcome difficulties, and make new contributions to promoting the work and development of the government service window in our district. But my knowledge is limited, and there may be omissions and shortcomings. Please criticize and correct me.

Summary of window work in government affairs center. Strive to improve the level of administrative services. Personal Year-end Summary Over the past year, under the correct leadership and cordial care of the Party Group of the Municipal Administrative Service Center, the Municipal Health Bureau and the Health Supervision Bureau, and with the tacit cooperation and strong support of my colleagues at the window, I have always adhered to the principle of "administration according to law and law enforcement for the people", bearing in mind the service tenet of "convenience, standardization, honesty and efficiency", and served the administrative counterparts with full work enthusiasm and high professionalism. Some achievements have been made in work discipline, service attitude and work efficiency, which has made positive contributions to building a harmonious health window. The summary is as follows:

I. Achievements and practices

(a) actively promote the reform of the administrative examination and approval system.

In order to implement the spirit of deepening the reform of the administrative examination and approval system by the provincial party committee and the provincial government, and in accordance with the requirements of normative documents such as the Notice of the General Office of Hubei Provincial People's Government on Implementing the Reform of "Three Concentrations" of administrative examination and approval (E Zheng Ban Han [20xx] No.24), and in accordance with the unified arrangements of the municipal party committee and the municipal government, we will actively promote the reform of the health administrative examination and approval system of our bureau. The first is the opening of administrative license. This year, we unified all the administrative licensing examination and approval items that were managed by multiple heads and handled separately in the past to the window of the Health Bureau of Huanggang Administrative Service Center, realizing "unified acceptance, unified review and unified delivery", which greatly facilitated the administrative counterpart; The second is to improve and perfect various rules and regulations. Combined with the actual work, the rules and regulations of health administrative licensing, such as first asking, one-time informing, time-limited completion, and accountability for law enforcement faults, were formulated and implemented, which standardized and supervised the work behavior of the undertaker and effectively guaranteed the "legal license, standardized license and fair license"; Another is to implement the "urgent" system. In order to facilitate units and individuals to apply for industrial and commercial business licenses and tax registration, especially for investment projects, major projects and special projects, the "urgent handling" system was implemented, and designated personnel were given priority in handling without violating relevant laws and regulations, opening up a green channel, which was fully praised by the administrative counterparts.

According to incomplete statistics, * * * accepted more than 330 hygiene licensing items (new handling, replacement, change and cancellation) such as catering services, and more than 5,600 public * * service items such as medical personnel's practice registration, and successfully completed all the approval and service work undertaken by our bureau according to law.

(2) Continue to strengthen political business study.

First, take an active part in various political activities. Politically, we have always been consistent with the CPC Central Committee, and we have clearly opposed and resisted all unhealthy trends. The second is to seriously study the knowledge of laws and regulations. Study hard the Administrative Licensing Law of People's Republic of China (PRC), the Food Safety Law of People's Republic of China (PRC) and the Detailed Rules for the Implementation of the Regulations on Hygiene Management in Public Places to lay a solid legal foundation for window service; The third is to pay attention to the level of work. I haven't worked in the window for a long time, and I'm not familiar with many business jobs. Therefore, I focused on the administration, administrative examination and approval, office automation and other related knowledge. And my ability to handle affairs according to law has been greatly improved, and my legal consciousness and legal concept have been further improved.

(c) Efforts to improve the efficiency of administrative services

1, the time-limited settlement system is implemented. Conscientiously implement the "People's Republic of China (PRC) Administrative Licensing Law", fulfill the social service commitment of project approval, conduct on-site examination and inspection of the matters submitted by the applicant according to the principle of rapid project approval within the approval authority, accept them according to law after confirmation and complete materials, and immediately register them on the Huanggang administrative licensing approval platform. All kinds of approvals and services handled this year were completed within the promised time limit, and the completion rate reached 100%.

2, warm service, convenient and affordable. Conscientiously implement the relevant decisions of the Municipal Party Committee and the Municipal Government on further optimizing the government affairs and social environment, firmly establish the consciousness of governing for the people in the process of administrative examination and approval, take the central window as a platform to expand the administrative examination and approval and service functions of the Health Bureau, and serve as an emotional link between units and the masses, wholeheartedly provide quality services and complete various examination and approval work with high quality and efficiency. At the same time, we insist on humanized service, take pains to solve the consultation and handling matters of the staff who come to handle affairs, and solve them on the spot if conditions permit, which effectively improves the work efficiency of the window and realizes zero complaints at the window all year round.

3. Strictly handle the acceptance, completion, inspection and acceptance. In accordance with the "eight prohibitions" of the Ministry of Health, the "five systems" of clean government work and the "ten prohibitions" of the administrative service center, the administrative examination and approval items shall be handled according to the authority given by the Administrative Licensing Law and other laws and regulations, so that the government can neither neglect its duties nor act arbitrarily, and establish the image of "fair use of power and clean administration".

4. Be strict with yourself and obey the law. Strictly abide by the code of conduct and work disciplines of the municipal administrative service center, make gfd dignified, enthusiastic and generous, be loyal to their duties, stick to their posts, and never wander and chat casually. In the past year, I have never been influenced by personal affairs. Although the work is hard and boring, I am sincerely gratified to see the customer leave with satisfaction.

Second, the problem and plan

Although some achievements have been made, compared with the city's economic and social development, compared with the people's health needs, compared with the requirements of establishing and implementing Scientific Outlook on Development, compared with the expectations of leaders at all levels, there is still a certain gap. Mainly in the following aspects:

1, lack of bold attempts. As the central window unit, there is a lack of bold exploration and new attempt on how to further optimize the service function in the usual work process.

2. Insufficient communication between windows. There is not enough contact and communication with other window comrades in the center, and the purpose of learning from each other, helping each other and promoting each other cannot be achieved.

In the future work, we will seriously find out the shortcomings, actively improve our work, be determined to innovate, and redouble our efforts with greater enthusiasm to make the health administrative examination and approval work to a new level.