Yue: Why did the parental certification fail?

There may be the following reasons for the failure of parental certification of Yuejiaoyun:

1. The identity information provided is incomplete or incorrect: parents need to provide accurate personal information, including name, ID number, etc. When authenticating. If the information provided is incomplete or incorrect, the system will not be able to carry out effective authentication, resulting in authentication failure. At this point, parents need to carefully check whether the information provided is accurate.

2. The photo of the ID card is unclear or blocked: Identity authentication usually requires parents to upload photos of the front and back of the ID card. If the photo quality is unclear or blocked, the system may not be able to correctly identify the identity information, resulting in authentication failure. When conducting identity authentication, parents should ensure that the photos are clearly visible without shadows or obstacles.

3. ID card expired or invalid: If the parents' ID card has expired or is officially deemed invalid, then the identity authentication will also fail. In this case, parents need to update their ID cards or provide other valid identification documents.

4. System failure or network problem: Sometimes authentication failure may be caused by system failure or network problem. In this case, parents can try to re-certify or contact Guangdong Education Cloud Customer Service for help.

What needs to be expanded is that the purpose of parental identity authentication is to ensure the safety and legality of students' educational resources. Through identity authentication, Guangdong Education Cloud can verify the true identity of parents and ensure that only legitimate parents can obtain relevant learning resources and information. At the same time, identity authentication can also improve the security of the platform and prevent the abuse and misconduct of false identities. Therefore, parents should actively cooperate with the requirements of identity authentication to ensure the accuracy and legality of information, so as to ensure the learning experience and safety of students.