Tell me about my successful claim settlement experience-full refund plus 8 compensation!

On weekends, I went to the newly cleaned house to open the window for ventilation, and sat on the empty floor and looked around for more than two months. It's like being born again.

My wife and I are both novices in decorating. We are usually busy with work and our budget is not plentiful. We really didn't have time to look at the sample price comparison in Shanghai, so we decided to buy a group. After observing several group buying websites, my wife decided to finalize the Shanghai group buying network. I went to their group purchase on the weekend to see how to order, and I bought a 7788 material all the way down. I'm glad it went well. Unexpectedly, there is a good saying: don't be happy too early!

Let me explain the background first. Our family made half a pack. It's not our turn to worry about dishes. It happened after my wife went to attend the decoration lecture of Shanghai Group Buying Network. That time, it seemed to be about accessories. When she came back from listening, she pretended to be a professional and checked all kinds of materials piled up by the construction team in the hall one by one. She was very angry when she found the blackboard here. The board that the construction team put in for us felt particularly short-tempered on the surface and smelled delicious. Tapping with your fingers sounds boring, just like knocking rotten wood. I talked to the construction team several times and insisted that we buy our own plates-it is said that the formaldehyde of inferior plates is seriously exceeding the standard, which is related to our lives and cannot be sloppy.

As usual, I booked it under the Shanghai Group Buying Network. The top three-layer board in Moganshan is always guaranteed. The group will not sell counterfeit products. I didn't expect the front foot of the board to be sent to the construction site, but the carpenter's back foot called and said that there was something wrong with the board and it was hollow and could not be used. I rushed to the construction site anxiously and saw that there were many holes in the middle of the sawn board. The carpenter's words even made us angry: "You bought this yourself!" "

We are confused. This three-layer board has been paid in full, 9868 yuan! Angry, I went to the forum of Shanghai Group Buying Network to complain: If we return one and buy one, our construction period will be delayed, and the construction team will be embarrassed. Moreover, the most important thing is that my trust in the last group has been passively shaken: if there is something wrong with this Moganshan, who can guarantee that the tile floor toilet I bought before will be fine? So my request is not to change, but to return one for one.

On the same day, one of their customer service called me and asked me about the situation and asked me to take a picture of the faulty three-layer board and send it to her. The next day, I rushed to the construction site to take photos. I was so angry that I ran back and forth. I was so tired that I saw the carpenter's face for the second time. After returning, I sent the photos to the customer service of the last group and was told that I was contacting the merchant. I can't help waiting for the news angrily, and at the same time I have butterflies in my stomach. I don't know if this matter can be solved, and how long it will take.

On the third day, I accidentally received a phone call from the last group, saying that they would send a supervisor to inspect our plate on the spot. This supervisor is very punctual. At the appointed time, he and we arrived at the construction site almost at the same time. He carefully examined the sawn board, took several more samples, and then told me that the board was indeed hollowed out, and he would go back and give feedback. Here, I ate half a reassurance. Your supervisor admits that there is a problem, and you can't get rid of it, can you It should be okay to return, but it is not enough to return. I still want to pay.

On the fourth day, the last group called me again and said that I was negotiating with the merchant about my complaint.

On the fifth day, let me go to the group to negotiate with the merchants two days later.

I didn't expect to get the result so soon. The attitude of the last group is quite clear: there is indeed a problem, and the merchant has to return the goods and compensate for the delay in my construction period; As for the merchants, the attitude is acceptable, acknowledging that the board is hollow, but there are many reasons for emphasizing that the board is hollow, such as careless transportation. I have the support of the alliance and don't want to make trouble without reason. After all, solving the problem and getting me back to my wife is the king. Finally, as a result of negotiation, this batch of plates was returned in full and another batch was given to us. At the same time, the merchant compensated me 8000 yuan in cash.

This complaint and claim ended in my success. If you have the opportunity to install a second house in this life, you should still consider Shanghai Group Buying Network, which is good after sale. Well, housing prices in Shanghai have gone up again. Try to make money!