Why is ICBC so slow?

Bank internal structure, customer base characteristics, business process.

1. Bank internal structure: As one of the largest commercial banks in China, ICBC has a huge internal organizational structure and complex business processes, which leads to low efficiency in handling customer requests.

2. Customer group characteristics: ICBC has a wide customer group, including individual customers and corporate customers. Different customers have different needs and problems, which increases the workload and complexity of bank staff, thus affecting efficiency.

3. Business process: ICBC needs to follow strict business process and audit process when handling some complex financial business, such as enterprise account opening and fund transfer, which increases the processing time and leads to a decline in efficiency.