What should I do if the phone bill is charged incorrectly?

The way to recharge the phone bill is becoming more and more convenient, and you can recharge it with your fingers. At the same time, however, it is not uncommon for telephone charges to be charged incorrectly due to misoperation and other reasons. Once the phone bill is wrongly charged, the party concerned can negotiate a refund with the other owner through the prepaid payment platform and coordinate with the customer service. If the above two methods are ineffective, the final solution is to go to court.

On May 10, Mr. Xiao recharged the mobile phone bill 200 yuan on the third-party payment platform, and mistakenly reversed the order of the two digits in the mobile phone number. After discovering that the phone bill was wrongly charged, Mr. Xiao immediately called the other party's mobile phone. "No one answered the phone for the first time, and then turned it off." Mr. Xiao said that he contacted the other party five times without success. Mr. Xiao contacted the customer service of the payment platform, and the customer service staff said that they would assist Mr. Xiao in coordination. However, due to the inability to contact the other party, the current coordination work is deadlocked.

Compared with Mr. Xiao, the other two citizens are much luckier. At the beginning of April, Ms. Hu recharged her friend's mobile phone in the business hall, but she accidentally filled the wrong number. Ms. Hu immediately called the other party to explain the situation, and the other party immediately agreed to refund the phone bill. In mid-April, Mr. Li recharged the phone bill on the payment platform. After entering the wrong mobile phone number, the system prompts the other party that the phone bill has not been recharged successfully.

Changjiang Daily reporter learned from the operator's customer service that there are many ways to recharge mobile phone bills, such as business hall recharge and third-party payment platform recharge. If the phone charge is wrong and the other party's number is empty, the phone charge will fail and the recharge amount will be automatically returned. Once the phone bill is recharged successfully, if it is recharged in the business hall, you can apply to the staff of the business hall for help and coordinate the recharge documents; If the third-party payment platform recharges, you can contact the customer service staff of the corresponding platform for processing.

Alipay customer service tips that Alipay's prepaid phone bills are recharged by Tmall sellers. If the order is waiting for the seller to deliver, you can contact the merchant for negotiation. If the order is in a successful transaction state, you can contact the wrong number first and negotiate with the other party whether the funds can be transferred back. If the other party's number is cancelled, please call the operator or contact the merchant in time for handling. If the recharge fails, the merchant will refund it.

Wechat payment help prompts that the communication fee is personal account information and belongs to personal privacy. Neither the platform nor the operator can withdraw the fees that have been paid to other people's accounts. If the wrong number has been charged and the recharge has been successful, it is recommended to contact the owner as soon as possible to negotiate.

If the two parties fail to negotiate, or fail to negotiate, the party who charges the wrong phone bill can sue the court for unjust enrichment and safeguard its legitimate rights and interests.

Article 92 of China's General Principles of Civil Law stipulates that "if there is no legal basis to obtain improper benefits and cause losses to others, the improper benefits obtained shall be returned to the person who suffered losses."

Although litigation is the ultimate solution, it is difficult to operate in practice. Based on the protection of customers' privacy, operators cannot disclose the personal identity of beneficial users. It is difficult for lawyers to represent similar cases because they cannot obtain the identity of the beneficiary users. On the other hand, the recharge amount of telephone charges is often not proportional to the time cost and expenses of civil litigation. "It is impossible to get back the phone bill of 200 yuan after spending thousands of dollars and fighting a lawsuit for several months," Mr. Xiao said.