Essential prompting skills for customer service

Must-have phrases for prompting orders and payment for customer service

Words for urging orders and payment

Available when the store/product has discounts:

For customers who have not yet placed an order after consulting

1. Dear, the customer service staff needs to remind you that the event is about to end! If you like it, take it as soon as possible. The original price will be restored after the event. It’s already! I think you’ll have to wait another year for such a good deal! If you like it, don’t hesitate -

2. The event is about to end. It’s a rare opportunity. Don’t miss it. I’ll give you a Zhang Yuan coupon. Superimpose cross-store max discounts and unlimited discounts.

For customers who have placed orders but have not paid yet

1. Dear, the shopping festival is coming to an end. Those who have not yet paid should quickly confirm their payment. After such a great discount today, I may have to wait another year to get it!

2. Master! The baby you took is a hot item in my event! The stock is limited! Some areas have been sold out. ! Now is the XX promotion period. The activities are intensive. If the order quantity is large, please pay in time. Here is a note for you to give priority to delivery!

Available when the customer has not placed an order after consultation:

1. Baby, are you still busy? The customer service staff would like to remind you that the baby you just took a fancy to is very popular, is on sale, and may be out of stock easily. If you really like it, don't hesitate. You can come to me after placing the order. I can give you a note for early delivery.

2. Baby, I guess you are too busy. The baby you consulted before is still waiting for your call. If you like it, please take a photo immediately! We will check it and ship it as soon as possible. If you take a photo now, you can avoid the logistics peak!

3. Seeing that you have not placed an order, are you not satisfied with the product or the service provided by the customer service? I am afraid that I have not explained it to you in some way and that you have missed a good product that is suitable for you.

4. My dear, what’s stopping you from taking a photo of the baby? I’m still thinking about it. If you have any questions about our product, you can come to me. I’ve been waiting. Here’s my little master! If you like it, you can place an order directly, and we will give priority to your arrangement here!

5. My little master, the customer service staff haven’t seen your order yet, may I ask? Do you have any questions about the product? You can place your order as soon as possible for the services you can enjoy by placing an order now. The customer service staff has reserved it for you!

It is available when customers place orders but have not paid:

1. I saw my order here. Thank you for your support and love for our store. What you just photographed is our best-selling product at a very favorable price. The original price will be restored after the event. If you really like it, you can complete the payment as soon as possible ~ we will prioritize delivery for you.

2. The customer service here saw that you haven’t paid for the order you placed in the store. Do you have any questions about this product? You can come to me. The customer service will be very happy to help. You answer it.

3. You have not paid for the products you have photographed at our store. During our event, all shipments will be sent out in order within 48 hours. There is true love in the world, and delivery depends entirely on photography. It's fast, pay as soon as possible if necessary.

4. Sir, we have received your order. In order not to affect the progress of your order, you are required to verify the basic information. Please confirm it. If the information is correct, you can pay. I will arrange priority delivery for you! If you have any questions, you can contact me at any time.

5. Dear, how are you thinking about it? After it is confirmed, you can pay. It will be convenient for the warehouse to arrange for your order to be sent out earlier~ Pay early and you will receive the package earlier. .

Available when chatting with customers:

For customers who have not yet placed an order

1. I haven’t seen your order yet. Hey, haven't you thought about it yet? I wonder what other concerns you have? Why not tell me?

2. My dear, I have secretly applied for a 3 yuan discount for you. Coupon, you can get a better discount when you use it when you take the photo!

3. Oh my dear, I haven’t received your order yet, do you have any concerns? You can tell me, I will be very happy to help you solve it.

For customers who have placed an order but have not paid yet

1. Dear, I saw my order. I have been waiting here. Please boldly ask me to collect the baby as soon as possible. Come on! Let me hand over my duties as soon as possible, and I will thank you again!

2. My dear, I am the little treasure you have chosen.

I have been waiting for you for a long time. Today, my long-cherished wish has finally come true. Hurry up and pay. This baby will fly to your home right away.

3. My dear, I have been waiting for you for a long time. Please pay and take me home as soon as possible. I don’t want to be in a long-distance relationship. Come on, Bao, let me warm you.

Common to all kinds of scenarios:

For customers who have not yet placed an order after consulting

1. Dear, excuse me, we are cooperating with express delivery. Which express delivery do you want to specify here? After taking the photo, you can contact us to give you a note, or you can make a note in the order. If you have any questions, please feel free to come to us!

2. Dear, This is our best-selling item. There is not much stock left. If you like it, don’t miss it. It’s hard to buy something that’s worth a lot of money!

3. Meeting someone you like is already so difficult, meeting something you like is hard enough. Just buy it, the inventory waits for no one, take the photo as soon as possible and take it away as soon as possible.

For customers who have placed an order but have not paid yet

1. Do you have any concerns about the baby? It seems that you are still a little unable to make a decision. If you have any questions, you can contact me at any time. Chat, I am your solid backing, okay?

2. Dear, I see that you haven’t paid. We offer returns and exchanges within 7 days without any reason. We also have freight insurance. Come on, dear, give us a chance.