Excuse me, who has a complete hotel lobby preparation plan?

Front office preparation plans and projects:

1. Basic principles of front office setting

Although with the development of the hotel industry, the lobby settings are constantly updated, but all kinds of hotels are outstanding in the lobby design.

Their own characteristics, but the design of the lobby should follow these basic principles to facilitate the operation of the lobby.

(1) economy

The lobby is generally located in the lobby of the hotel, which is the golden place of the hotel. Hotels can make full use of this.

I hope these are helpful to you.

Set up for-profit facilities in places with the largest passenger flow. Therefore, the setting of the front hall should occupy as little lobby space as possible.

(2) Safety

The setting of the front hall follows the principle of safety. On the one hand, this means that the setting of the front office must ensure the cashier's office.

"Safety, to prevent harmful hotel cash and accounting activities; On the other hand, the design of the lobby should be able to

It is enough to keep a secret for the guests, and it is impossible for the guests to know the situation of other guests easily. So the hotel front desk is straight.

And there are more semicircles and fewer circles.

(3) obvious

The location of the lobby should be obvious, that is, the visibility of the lobby is relatively strong. As soon as guests enter the hotel, they can

Discover the lobby, and the staff in the lobby can also see the passing guests entering and leaving the hotel lobby. If a hotel

The lobby is not easy for guests to find, so its setting is unreasonable. In addition, the principle of obviousness in the lobby also includes the front.

Clear Chinese and English logo of Taiwan Province Business Office.

(4) Efficiency

Attention should also be paid to the connection of all work links in the setting of the front office to ensure the improvement of the work efficiency of the receptionist.

The front desk of most hotels is centered on the "room control rack".

Designed. This method is most conducive to improving the reception efficiency in the front office. "Time and Action Research" is a design lobby.

Work that must be done.

(5) Aesthetics

The front office should not only complete the check-in formalities efficiently and accurately, but also leave a deep impression on the guests.

Good image. Therefore, the layout, lighting, color and atmosphere of the front hall can not be ignored.

2. Basic criteria for setting up front office

Although the size of the lobby is influenced by the nature, scale and location of the hotel, the lobby of a general hotel

The scale shall meet the following basic standards.

(1) Height and width of lobby

In western countries, the height of hotel lobby is usually 1.0 1 m, and the width is 0.7 m. Too high or too low is unfavorable.

Reception at the front desk.

(2) the length of the front hall

The length of the lobby is usually affected by the scale and grade of the hotel. Generally, it is calculated according to the number of beds. in Europe

In China, it is estimated that each bed needs 0.25 meters. The United States has the following calculation standards, as shown in the following table:

Anterior chamber length estimation table

Number of rooms, counter length, service desk and office space

50 3.0m 5.5m2

100 4.5m 9.5m2

200 7.5m18.5m 2

40010.5m 30.0m2

In addition, the area of the hotel lobby is also closely related to the number of rooms. Generally speaking, the owner of a hotel

The area of lobby or lobby (including lobby) is calculated as 0.8 ~ 1.0m2 per room.

In a word, the setting of the front office is the basis of the front office business operation. Once the front office is built, it is difficult to change, so

Feasibility study must be carried out before setting.

3. The composition and environment of the front office

The decoration, lighting and layout of the front hall must have its own characteristics, which must reflect the hotel's level, service characteristics and management level.

The management style must be attractive to guests and have a quiet atmosphere. More importantly, the cloth in the front hall

The bureau should consider the needs of hotel management.

(1) Front Hall Composition

Generally, the hotel lobby should be composed of the following parts:

① Hotel gate

The main entrance of the hotel consists of a main entrance and a side door. The appearance of the main entrance should be novel and distinctive, which can give guests a strong feeling.

The attraction of. Most hotels use glass doors as the main entrance. The thickness and strength of hotel glass doors,

Glass with proper color should be made and installed firmly to prevent the glass from falling and hurting guests. Glass doors should have an eye-catching center.

English and graphic signs, the brand name, store emblem and star logo of the hotel should be eye-catching and beautiful, and not easy to be used by cars.

A car is in the way. The main entrance of most hotels is divided into two doors, which is convenient for guests to enter and leave, and the doorman provides the door opening service for guests.

You can also add more doors according to the size of the passenger flow, and open one or two side doors on both sides of the main entrance to facilitate the placement of wine.

Baggage of store employees and group guests enters and exits the hotel. Hotels with automatic induction door installed at the main entrance should be opened at the same time.

Side door to prevent guests from entering and leaving the hotel in case of sensor failure. Some hotels use double doors, that is, two doors have a certain room.

The distance between the doors, the opening of the inner door, the closing of the outer door, the opening of the outer door and the closing of the inner door can save energy. Use rotation

In hotels with turnstiles as the main entrance, turnstiles should be reliable in performance and firm in screws to prevent guests from being pinched. for security

The main entrance of the hotel should be closed at night except the side door.

There should be a space for guests to get on and off in front of the hotel gate, a return lane and a parking lot to facilitate guests' entry and exit.

Convenient and safe, there should be enough space outside the main entrance to temporarily put in the luggage of guests entering and leaving the store. some

A small garden and fountain are also designed in front of the main entrance of the hotel, leaving a good first impression on the guests. By the front steps.

Wheelchair access for the disabled should also be set up to facilitate the disabled to enter the shopping mall. Usually at the gate

Carpets are also laid for guests to enter the lobby after cleaning their soles, so as to keep the lobby clean and prevent the shoelaces from getting wet.

Water droplets entered the lobby, causing the guests to slip. An umbrella stand should be set beside the side door for guests to store their umbrellas. The open space outside the hotel gate

Flagpoles, usually three, should be set up to hang the store flag, the national flag and the country where the hotel is located.

The flag of the country where the head of state is located.

② Public activity area

The style and area of the lobby must adapt to the scale and star rating of the hotel, and there should be enough space for the lobby.

Guest activities.

③ Counter

There are several service counters in the lobby, and the layout of the counters must be consistent with the overall style of the lobby and meet the service requirements.

(4) Public facilities

There should be complete public facilities such as public telephones in the lobby, and more upscale hotels should also be equipped for guests to inquire.

Shut down the computer for information such as the location and time of hotel service facilities.

⑤ Bathroom and cloakroom

The lobby should be equipped with a bathroom with obvious Chinese and English characters and graphics for male and female guests to wash their hands.

Rooms should be spacious, and toilet paper, facial tissues, soap, hand dryers, small towels, shoe polishers and other items should be complete.

Toilets should be clean and free of peculiar smell.

In short, the lobby guests' activity area, the hotel staff's activity and work area, and the service points of the units outside the store.

The working area can maximize the efficiency, with elevators for guests, elevators for hotel employees and special electricity for luggage.

Ladders should be set separately.

(2) the environment of the front office

① light

There should be proper lighting in the lobby for guests to move in good light, and employees should also have proper lighting.

Look at work. It is best to let a certain amount of natural light in the lobby, and at the same time, it is equipped with different levels and types.

Lighting, to ensure good lighting effect. Guests enter the hall from outside the gate and enter the light from bright lights.

In the dim line, if this turn is too fast, the guests will be very uncomfortable and can't open their eyes, so the intensity of the light

Changes should be made gradually. Different methods can be used to make each guest's eyes gradually adapt to the change of light and shade.

Types, different brightness, different levels, different lighting methods, use natural light to meet the above requirements.

② color

The environment of the lobby is also affected by the color of the lobby. The lobby is the main activity area for guests.

Noodles, walls, chandeliers, etc. It should be based on warm colors to set off the luxurious and warm atmosphere. The service bell rang in the hall.

The color of the sofa close to the rest of the guests should be a little colder, which makes people feel quiet and peaceful.

According to the requirements of the waiter's work and the guests' rest on the environment, create a quiet and relaxed atmosphere unique to the front hall.

③ Temperature, humidity and ventilation

The hall should have the right temperature. Hotels can generally heat the lobby through a single air conditioner or a central air conditioner.

The temperature is maintained at the optimal temperature required by the human body, generally 22℃ ~ 24℃, and then matched with the appropriate temperature (40

~ 60℃), the whole environment is more suitable.

People in the lobby are concentrated, with high density, frequent personnel flow and high oxygen consumption. If the ventilation is not smooth, it will make

It makes people feel stuffy and has a sense of oppression. It can be greatly improved by using good ventilation equipment and air freshener.

The air quality in the hall makes it meet the requirements of human body.

④ sound

There are many sound sources and the volume is high. If the noise is too concentrated, it will exceed the limits of human comfort and make people fidgety.

Fidgety, easy to make mistakes, easy to get excited and quarrel, reducing efficiency. Therefore, when building the front hall, we should consider using

Noise-reducing materials such as sound insulation boards. Hotel employees should speak as quietly as possible at work, sometimes even

Use some body language instead of talking to communicate (such as greeting distant colleagues with gestures). Try to improve your work.

Efficiency, so that guests will not stay in the hall for a long time during peak hours, destroying the quiet atmosphere of the hall. Hotels should do their best.

Can play relaxed and pleasant background music, reduce the noise damage to guests.