Contents of Three Guarantees Policy for Refrigerators

The three-guarantee policy of refrigerator means that consumers can enjoy three-guarantee service if there are quality problems in the refrigerator within the warranty period stipulated by the state, that is, "return, replacement and repair".

Details are as follows:

1. Return: If there is any quality problem within 7 days after purchasing the refrigerator, the consumer can choose to return it, and the merchant should unconditionally accept and refund the purchase price.

2. Replacement: During the warranty period, if there is a quality problem in the refrigerator, consumers can choose to exchange it, and merchants should provide new products of the same model for replacement.

3. Warranty: During the warranty period, if there are quality problems in the refrigerator, consumers can choose to repair it, and merchants should provide free maintenance services, including replacement of parts.

It should be noted that the "three guarantees" policy is only applicable to quality problems under normal use, excluding problems caused by man-made damage or improper use. At the same time, consumers should keep purchase vouchers, warranty cards and other relevant supporting materials when enjoying the three-guarantee service.