Arrangement of interpersonal communication and speech skills

In daily life, the biggest problem between people is effective and sincere communication, and the biggest problem of communication is probably language. Mastering speaking skills and learning to speak appropriately will certainly help to promote your communication. The following are the interpersonal communication and speaking skills I collected for you. Welcome to learn from them.

1, praise behavior rather than individuals.

For example, if the other person is a chef, never say:? You are a great cook. ? He knows that there are more excellent chefs than him. But if you tell him that you will eat in his restaurant half the week, it is a very clever compliment.

2. Express compliments through a third party.

If the other person hears your praise indirectly through others, it will be more surprising than if you tell me directly. On the contrary, if you criticize the other party, don't tell the party through a third party to avoid adding fuel to the fire.

3. Polite words should also be said properly.

Kind words show your respect and gratitude, so enough is enough. Someone has done a little thing for you, and you have to say it? Thank you? 、? I'm sorry for the trouble, okay? As for it? I'm just a scholar. Can you give me some advice? Such impersonal pleasantries can be omitted.

4. In the face of compliments from others, just say thank you.

When praised, most people will answer? Not bad! ? Or smile. But accept it frankly and say thank you directly. Sometimes the other person praises our clothes or something, you say: This is just a bargain! ? Instead, it will embarrass the other party.

5. Appreciate the magnanimity of competitors.

When your opponent or annoying person is praised, don't rush to say:? But even if you don't agree with each other, on the surface, you still have to say: yes, he works hard. ? Show your generosity.

When criticizing, never?

6. Criticism also depends on the relationship.

Advice may not be unpleasant, even if you mean well, the other party may not appreciate it, and even misunderstand your kindness. Don't criticize unless you have a certain friendship or trust with the other party.

7. Criticism can also be pleasant.

A more acceptable statement is:? About you? I have some ideas, maybe you can listen to them. ?

8. Time is of the essence.

It's never Monday morning. Most people have it? Monday blues? Symptoms of. In addition, don't leave work on Friday, so as not to ruin the mood of the other party's weekend vacation.

9. Pay attention to the occasion.

Don't criticize your friends or colleagues in front of outsiders, just say these words behind closed doors.

10, and put forward suggestions.

In addition to making criticism, you should also provide positive suggestions for improvement in order to make your criticism more convincing.

Be careful when you answer, okay?

1 1, avoid the answers you shouldn't say.

For example:? No, it should be like this. It seems that you are deliberately finding fault. In addition, we often say: I heard that it feels like news you heard through hearsay, which is inappropriate.

12, no answer? Sure enough! ?

This is a very bad statement. When the other party hears this response, it is inevitable that they will think: Are you asking while you know it? So just say: Yes! ?

13, get rid of the mantra of nothing.

Everyone has a well-established mantra, but it can easily make people feel disgusted. For example:? Do you understand what I mean? Do you know that?/You know what? Basically, to be honest.

14, remove unnecessary? Noise? .

Some people are used to putting every sentence at the end? Huh? Such auxiliary words, like? That is to say? 、? Sure, okay? On more formal occasions, it will be less solemn and steady.

15, don't ask each other? What does your company do?

You met a man at an event who introduced himself as working in a company. Never ask:? What does your company do? This activity may be held by their company, so it will be embarrassing if you don't know. Stop talking:? I heard you did a good job! ? Because the other side may have lost 30% of the performance this season. You should say:? What position do you hold in the company? If you don't know the other person's occupation, don't ask because he may not have a job.

16, don't ask strangers? Why?

If you don't know each other well enough, ask them? Why? Sometimes it means asking questions and prying into other people's privacy. For example,? Why did you do that? Why did you make this decision? These problems should be avoided.

Do face, give it to others?

17, don't think everyone knows you.

Never say:? Do you remember me? It would be embarrassing if the other person couldn't remember. The best way is to introduce yourself first: hello, I am. Nice to see you again. ?

18, it is not rude to refuse.

When eating, if the host recommends something you don't want to eat, you can say:? Sorry, I can't eat this dish. Can I have some more? . ? Let the other person feel that you really like it and thank them for the food. When you are full, you can say: These dishes are really delicious. I really want to eat more if I'm not full. ?

19, don't show that you are better than the other party.

When talking in social situations, if someone says that he has just been to new york for a week, don't say that you went for a month last time, which will ruin the conversation. It's better to follow each other's words and share your feelings and love for new york.

20. Don't correct others' mistakes.

Don't correct others' pronunciation, grammar or facts too much, which will not only embarrass them, but also show that you love acting.

2 1, don't pretend to understand if you don't understand.

If you don't understand the subject of the conversation, speak frankly. I am not clear about this question. ? Others will not continue to embarrass you. It's easier to say the wrong thing if you don't pretend to understand.

Look at your face. Take it easy, okay?

22, master the principle of one second.

After listening to other people's conversation, pause for a second before answering, which means that you have been listening carefully just now. If you answer right away, it will make people feel as if you have been waiting to interrupt each other at any time.

I heard what I didn't say.

When you are listening to others, you only hear what they know and are willing to tell you. Besides listening, we must also? Observation? . How is his behavior? What do you do? How to allocate time and money?

24, the timing is right, everything is right.

When you have something to discuss with your colleagues or supervisors, you should choose the right time according to the importance of your problems. If it is private, don't disturb him when he is immersed in thinking. If you don't know when the other person is free, you might as well write to him first.

Is there any way to be embarrassed?

25. Smile and refuse to answer personal questions.

If someone asks you a personal question that you don't want to answer or a question that makes you uncomfortable, you can smile and say:? I can't answer this question. ? It will not embarrass the other party, but also keep your bottom line.

26, beating around the bush refused.

In many social occasions, drinking is always inevitable. Don't just say: I don't drink. ? To spoil everyone's fun. How about a humorous remark? I'm good at pouring wine for everyone. ?

27. Say your name first.

Forgetting each other's names is considered a formal occasion. If you introduce your name to the other party or take out your business card, the other party will report your name and business card conveniently, thus avoiding the dilemma of not calling the other party's name.

28, improper gossip megaphone.

When a group of people talk about someone's gossip or rumor, don't just echo it, because if you say it, it will definitely reach the ears of the parties. The best way is not to take a stand, just say: I'm not sure what you said. ?

29. Issue? Farewell order? .

If you think it's almost time to end the conversation or send a guest off, but the other person doesn't seem to have the intention to get up and leave at all, you can say: Excuse me, I have to make a phone call. It may take a long time or:? Thank you very much for coming today. You can also look at your watch at will to let the other person know it's time to go.

30. Make the other person feel important.

If you ask your ex for help, you can say: Because I trust you very much, I want to discuss it with you so that the other person can feel respected.

Is it appropriate to evaluate subordinates?

How can a supervisor communicate with his subordinates in order to speak just right without hurting the relationship? Zicheng Enterprise Management Consulting Company taught novice supervisors five communication rules during internal education and training.

3 1, directly describing the current situation.

When you disagree with your subordinates, don't criticize them directly, but explain where the differences are.

32. seek answers.

If the subordinate doesn't behave well, you should ask him how to solve it, and don't take a threatening attitude.

33. Offer help.

If you can't solve the problems of your subordinates at once, don't say it? Don't bother me in advance? But tell him? I know someone who can help. .

34. Speak in an equal tone.

The supervisor shouldn't say? I have more than ten years of experience, so just listen to me. ? A better way to put it is:? I have used this method and it is very effective. Would you like to have a try?

35. Be flexible in accepting the opinions of subordinates.