What are the customer churn management cases? Can you be specific?

I'm just saying.

1 View products

See if the customer chooses a better product with a better price, or if the competitor's products meet the customer's needs. Look at this carefully. This also involves your product positioning. Has the positioning changed over time?

2 Look at the service

Did you provide the service you should have when the customer needed help most? For example, is the service to customers in place in the state of out of stock? Even if there is no goods, we should maintain customer relationship through high-level visits. This is often the beginning of the loss of accounts. It would be much better if there were high-level visits, and bad things could be turned into good things. At the same time, let's see if the top management can help solve these things.

It must be done in time, not icing on the cake.

3 Look at the charm of sales or company leaders

If the salesperson is smooth and flattering, it won't last long. They won orders in the short term, but in the long run, they didn't win customers. People who win the trust of customers can win long-term customers, and customers will trust them.

Finally, the above work depends on the development of customers. Customers have changed. Customers have made adjustments to their own development. If you don't have the right product, it means losing this customer.

This requires early high-level visits to understand the development direction of customers from the top.

Let's talk about these briefly. There are many things anyway.