Sales skills of home textile shopping guide

1. First of all, you should know the basic knowledge of the products you sell, such as material, style, technology, size, price and selling point. , a shopping guide must master!

And it's like saying it backwards, just ask, otherwise, if the customer asks you a price and size, you have to look at the price tag and take a ruler to measure it. The customer's first impression of you is unprofessional, and then your persuasiveness will be greatly reduced!

2. Ask the customer questions to find out the problems existing in the customer's situation (this is very important, you should know the problems that the customer encountered before using furniture, what standard requirements are there when buying new furniture, and so on. ).

3. Analyze the size of these problems.

4. Help customers make up their minds to solve the problem.

5. Guide customers to build an understanding of the solution.

6, counseling customers to establish standards to solve problems.

7. Guide customers to choose the scheme.

8. Guide customers to clinch a deal. These are just frameworks, and sales are organized! The right one is the best. Only when you get a comfortable home atmosphere, customers will be satisfied and will recommend more relatives and friends to buy.

Extended data:

Five golden laws

I think that if the customer asks too many questions, the sales can't be completed, and some salespeople can't handle the customer's questions well, which leads to the transaction can't be reached. Here are the five golden rules of sales skill training that I summarized, hoping to help you.

First: when you can't understand the real problem of the customer, try to let the customer say it.

Ask more questions, be curious and give full play to the spirit of asking questions, so that customers can complain more and ask more questions to understand their real needs.

Second: identify with customers' feelings.

When the customer has finished, don't answer the question directly, but avoid it emotionally, for example, I feel you. . . . . This can reduce the customer's alertness and make the customer feel that you are on the same side with him.

Third, grasp the key issues and let customers elaborate.

"Retell" customers' specific objections, understand customers' needs in detail, and try to let customers explain the reasons in detail on key issues.

Fourth: Confirm the customer's questions and answer them repeatedly.

What you have to do is to repeat what you have heard. This is the so-called part of following, understanding and following the mutual recognition between customers and themselves. This is the final transaction channel, because by doing so, you can know whether your customers know the benefits of your products, which will lay the foundation for you to guide your customers to ultimate success.

Fifth, let customers know the real motive behind their opposition.

When customers see the motivation behind them, sales can start from here, think of and say the value that customers need, then the gap between them will be eliminated, and only in this way can we establish a real relationship of mutual trust with customers.

References:

Sales Skills-Baidu Encyclopedia