About etiquette

Etiquette? Well, I'll try to talk to you.

China is a world-famous ancient civilization and etiquette country with a long tradition of etiquette. From ancient times to the present, handed down from generation to generation. With the development of society, etiquette is also developing constantly, adding new connotations and giving people inspiration and strength. We should pay attention to etiquette and advocate civilization.

Cheng, a native of Yichuan, Luoyang, was a famous Neo-Confucianism in the Song Dynasty. Cheng's theory was inherited and developed by Zhu, which is called "Cheng-Zhu School". Shi Yang and Zuo You, who are studying Chengcheng, have great respect. You Yang, two people, originally studied under Cheng Hao. After Cheng Hao's death, both of them were forty years old and had been admitted to Jinshi. However, they had to go to Cheng Yi to continue their studies. The story happened on the day when they first visited Cheng Yi in Songyang Academy.

According to legend, one day, Shi Yang and You Zuo came to Songyang Academy to visit Cheng Yi, and met an old gentleman who closed his eyes and took a nap. Cheng Yi knew that two guests were coming, but he wanted to keep silent and ignored them. Yang Heyou dared not disturb Mr. Wang's rest, but stood in awe and said nothing until he opened his eyes. After waiting for a long time, Cheng Yicai woke up like Luo, met Yang Heyou, and pretended to be surprised and said, "Ah! Ah! Sages have been calling here for a long time! " It means you two are still here. It was a very cold day in winter, and I don't know when it began to snow. There is more than a foot of snow outside the door.

This story is called "Cheng Men Sydney".

Etiquette norms like this are endless.

Etiquette has the function of communication. In social communication, as long as both parties can consciously abide by etiquette norms, it is easy to communicate feelings, thus making communication easy to succeed. The function of coordination is that as long as people pay attention to etiquette and norms, they can respect each other and cooperate in a friendly way, thus alleviating and avoiding unnecessary conflicts and obstacles. Functional etiquette is the reflection and symbol of the development of social civilization, and it also has a wide, lasting and profound impact on social fashion. The more people who speak etiquette, the more harmonious and stable the society will be. The functional etiquette of education corrects people's incorrect behavior habits through evaluation, dissuasion, demonstration and other educational forms, and advocates people to coordinate interpersonal relationships according to the requirements of etiquette norms and maintain normal social life. People who pay attention to etiquette also play a publicity role and exert a subtle influence on people around them.

The usual personal etiquette should be:

Speak softly.

Have a temper.

There are fewer reasons.

A little more knowledge

Sweet mouth.

Smile more.

Let's move quickly.

Do more.

Keep a steady pace

Come on.

Etiquette on the wine table:

If you really want to learn, don't put it down, just be a little older.

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Benefits of entertaining guests:

1, workplace reception

(1) The office in the workplace can be said to be the hub of an organization, with many people coming and going, and it is an important reception place. The reception place should be civilized, the four walls and two sides (the surrounding walls, ceiling and floor) should be clean, tables and chairs, documents and tea sets should be placed neatly, and the staff should pay attention to gfd and personal hygiene, and be in a good mood and full of energy, which all reflect respect for others.

(2) When guests come, they should warmly welcome them into the office as soon as possible, give them their seats and make tea.

(3) In the course of the conversation, if there are other people present and the guests feel inconvenient, they can ask irrelevant people in the office to avoid it.

(4) When there are many visitors, they should be received in order. Except for some urgent matters, you can't wait to receive your familiar guests out of order or give priority to each other.

⑤ When there are many visitors, you should master the conversation time and avoid waiting for guests. If the last guest has to wait, ask the guest's opinion whether to wait or come back another day. If you are willing to wait, you can't keep those who wait. You should arrange for them to sit down, drink tea and read newspapers.

At the end of the interview, you should say goodbye politely.

⑦ Record the intention of visiting clearly and make a memo to further report, explain and implement to relevant personnel, which is also the work of respecting visitors.

2. At the residential reception desk

When guests come, whether they are acquaintances or strangers visiting for the first time, whether they are people with status, money or ordinary people, they should be warmly greeted. If you have an appointment, you should take the initiative to meet.

Don't refuse uninvited guests, and don't show displeasure, which will put them in a dilemma. You should let them in as soon as possible, ask about the purpose of your visit and handle it as appropriate.

In case the guest wants to go out when visiting, if there is no hurry or an appointment, he should accompany the guest first; If you have to leave because of an emergency or appointment, you should also know the guest's visit intention and make another appointment as appropriate.

If you know in advance that the guests are coming, you should clean up the room and prepare tea.

Give up your seat and serve tea when the guests come. Tea sets should be clean, and tea should be put in proper amount, not too much and too bitter, nor too little and too light. Every time you pour tea, it is eight minutes full, which is convenient for guests to serve. When serving tea, hold the cup with both hands, the ear with one hand and the bottom with the other. Take the cup away from the table when you continue tea, so as not to let the water fall on the table or the guests.

(3) There are guests at home. When new guests visit, they should introduce each other and receive them together. If you need to talk to one party alone, you should explain it to the other party so as not to make the guests feel strange. Pay attention to the conversation, don't be half-hearted or watch it often.

(4) If there are guests at home, don't listen to them, and don't turn up the TV or listen to the tape recorder; Parents should not beat and scold their children in front of guests, and family members should not quarrel. These situations will either affect the conversation of the guests or make them feel embarrassed.

Some guests will come to visit with gifts, and we should sincerely thank them. If it is inconvenient to accept for some reason, you should also frankly explain the reasons to avoid misunderstanding.

6. To say goodbye to others, the host should wait for the visitor to get up first, and then stand up by himself. Long-distance guests usually leave home and then shake hands and say goodbye. It is very impolite not to slam the door when the guest has just left home.

3. Welcome guests from afar

Distant guests have been here specially, and some have passed by; There are one or two people, some are a group of people; Sometimes it is a national cadre, sometimes it is a private boss and so on. No matter who or how many people you receive, you should try your best to provide convenience for the guests, so as to coordinate the relationship and effectively promote the work.

(1) If a long-distance guest comes specially, be sure to know the arrival time of the plane, car and boat that the guest takes, make preparations for the reception as soon as possible, reserve rooms, and determine the reception personnel, time and vehicle.

(2) If the guests are on business or want to stay for a few more days, they can arrange the schedule of activities, including negotiations, signing ceremony, banquets, visits and tours.

(3) Understand the time for dining, bathing and entertainment activities in the guest's residence or make necessary arrangements so as to introduce them to the guests in time.

(4) When greeting, wait at the parking place before the plane, car and ship arrive. Ask which platform the train stops at when it arrives. In order to avoid crowds, it is difficult for guests to identify the greeters. You can prepare greeting signs and write down the names of guests or companies. It's best to add the word "welcome" in front, so that guests will feel at home as soon as they see the sign.

Guests should be warmly welcomed when they arrive. If you are an acquaintance, take the initiative to shake hands and exchange greetings; If the guest is visiting for the first time, the receptionist should introduce himself when meeting him and help him with his luggage.

⑥ After sending the guests to their hotel, it is generally not appropriate to arrange activities immediately. Instead, they should take a short rest to get rid of travel fatigue and make sure they have enough time to take a shower and change clothes.

⑦ Tourists can provide convenience and convenience if they have difficulties in life during the visit, and plane, car and boat tickets need to be purchased.

Before the guests leave, as the host, they should pay a special courtesy visit. Care about whether you have done everything you want to do, and what unfinished things need help; Pay attention to the preparation of the journey and send some tourist consumer goods (such as food, drinks, medicines, fruits, etc.). ); Make an appointment to see me off.

Pet-name ruby pick up guests at the hotel to the station pier and airport, see what's left in the room, whether the departure formalities are done well, and then send the guests to the airport station about half an hour in advance (the plane should be about 1 hour in advance), so that the guests have enough time to go through the formalities of entering the station (boarding) and take a short rest.

Attending farewell, don't leave until the guests are out of sight. If there is something urgent, you must leave before the guests board the plane, board the ship and board the ship, and explain the reasons to the guests so as to gain their understanding.

4, the restaurant treats

Generally speaking, most business is done in the office. Nevertheless, as a means of public relations, it is inevitable to meet with business-related personnel and entertain these members on other occasions outside the office. If you are invited to a restaurant, it is usually for:

Ask others for help;

Solve an unresolved problem;

Put forward or discuss an idea;

Thank each other for their help;

Celebrate the conclusion of new transactions;

Introduce others;

Enhance mutual understanding or friendship;

Win the trust of customers or future customers;

Leave the office and relax.

When entertaining guests in a restaurant, you should pay attention to the following etiquette:

Choose a clean, comfortable and quiet restaurant as much as possible, which can make people feel comfortable and easy to communicate. And a dirty, messy and noisy environment will not make people feel good.

Generally speaking, restaurants are equipped with seats where waiters guide customers. Customers should respect the waiter's instructions and follow them. If there is no waiter's guidance, the party who treats guests should undertake the task of arranging seats.

(3) When sitting in a chair, the movements should be light, and don't pull around and ping-pong. Also pay attention to leave a passage between your seat and the seat at the adjacent table for the convenience of waiters and other customers.

(4) When sitting, leave the side facing the door and the side facing the wall to the host and main guests, so that they can observe the situation of the restaurant and sit down safely. On the side where people walk frequently, the place where food is served is sat by the host's entourage, so as not to cause trouble to other guests at the same table.

⑤ Please ask the guests to order first, and respect their tastes and wishes. If you book a banquet in advance, you'd better know the guests' eating tastes and habits in advance.

(3) Greet the waiter, generally nod or raise your hand, and politely address "waiter" or "miss" or "sir". Shouting "hello" and "er" is a sign of bad manners.

⑦ Ask the guests for advice on what to drink. After serving, the host should signal to start and raise a glass to drink. During dinner, don't just eat and drink by yourself, and don't take care of the guests. If the guests can't drink, don't force them, let alone force them to persuade them to drink and embarrass them.

When eating, the host has the responsibility to have a casual and general conversation with the people at the same table, especially the guests, in order to create a harmonious dining atmosphere.

Pet-name ruby host is the commander in chief of the guests from beginning to end, should grasp the progress of the meal, usually before the end of the waiter will be the staple food, it is estimated that when everyone is full of wine and vegetables, end the meal in time. End early, some people may not have enough to eat, so that guests get twice the result with half the effort; If it ends late, there may be laziness, which makes the guests look not exciting enough and anticlimactic.

Attending once sitting to eat, try to avoid someone leaving halfway. If others really have something urgent to leave, the host should be considerate and agree to let them go.

5. Entertainment in the ballroom

Nowadays, it is more and more common for the business community to carry out business and entertainment activities at night, and it has become a fashion for the business community to entertain guests in a relaxed place like a ballroom. On this occasion, not only can you relieve the fatigue of the day and relax yourself, but the most important thing is to make friends and do your best, which is conducive to the future career development.

The etiquette of entertaining guests in the ballroom is:

(1) It is the responsibility of the lady who walks with the host to dress herself up beautifully, wear elegant and beautiful dresses or dresses with good texture and uncomplicated colors, and wear necessary jewelry to show the charm and elegance of women. Make-up makes ladies more attractive in dim and soft light. However, it is still necessary to maintain the demeanor of the staff and not to wear too revealing clothes.

(2) Arrange seats for the guests that are convenient for watching performances and entering and leaving the dance floor, so that the guests can have a good time.

The host and the host should invite as many ladies as possible to dance.

(4) If there are fewer ladies to accompany you, the host should not only enjoy himself, but also shoulder his female companion and neglect the guests. For guests who are not good at dancing or are embarrassed to invite their partners, the host has the responsibility to urge them to dance more, and even ask the lady to take the initiative to invite them.

Whether the guests can dance or not, as long as they are invited, women should show their willingness to accompany them. Because this is not a communication behavior in private life, but a work task and a public relations behavior. Politeness to guests is a requirement of respect and professional role.

6. When entertaining guests, you should ask their preferences. Don't grab some programs with guests. When an actor can't meet the requirements of singing songs, don't make indecent or insulting behaviors in public. This is detrimental to the image of the principal.

⑦ Actors and waiters should be polite and behave appropriately, and there should be no teasing and teasing.

The host should talk and laugh with the guests easily and keep a pleasant and harmonious atmosphere in the ballroom.

Pet-name ruby at the end of the scene in the ballroom, you should see the interest of the guests. Don't leave when the guests are having fun, and you can't leave because you haven't had enough fun, whether the guests are sleeping or not.

Attending after leaving the ballroom, to arrange vehicles to send guests back to their homes. Say goodbye to the guest. After the guest's car has left, get on the bus and go home. For the first-time guests, it is best to deliver them to the residence before leaving.

Etiquette in public places:

(1) Etiquette in Specific Public Places

(2) Ride etiquette

Line up in turn, don't rush and bump. No spitting, no littering. Passengers who are old, sick, disabled, pregnant or holding babies should take the initiative to give up their seats. Don't grab a seat after getting on the bus, and don't put anything on the seat to occupy it for others. 3. Dining in a restaurant: respect the work of the waiter, be modest and polite to the waiter, wait patiently when the waiter is too busy, don't knock on the table and bowl, and don't shout. For the waiter's mistakes in work, we should put forward them in good faith, not cynicism.

(4) go on road trip

Office personnel should pay attention to when accompanying leaders and guests to go out:

(1) Let the leaders and guests go first, and then go by themselves.

(2) Take the initiative to open the door and signal with the hand, and then close the door after the leaders and guests sit tight. Generally, the right door of a car is the top, the first and the most noble, so you should open the right door first and don't use too much force when closing the door.

We are very particular about the seats on the bus. In China, the right is up and the left is down. When accompanying guests, you should sit on the guest's left.

(5) Deliverables and recipients

Sending and receiving things is a common behavior in life.

The basic requirement of etiquette is to respect others. Therefore, when handing things, you must use both hands to show respect for each other. For example, when submitting business cards, the two sides often exchange pieces with each other after introduction. When submitting a business card, you should hand it respectfully with both hands, and the front of the business card should face the other party. When accepting other people's business cards, hold them respectfully with both hands. After receiving a business card, you should read it carefully or talk about its contents consciously. You shouldn't put it in your pocket or throw it around without looking.

(6) Meeting etiquette

The general etiquette of the meeting mainly includes the following points:

(1) When issuing the notice of the meeting, the date of the meeting should be stated.

(2) It is planned to send a meeting notice. The notice of the meeting must specify the time, place, theme and participants of the meeting. Notice should be given in advance so that participants can be prepared.

(3) Arrange the meeting place. The size of the venue depends on the content of the meeting and the number of participants. If the site is difficult to find, signposts should be installed near the site for guidance.

(4) The meeting time should be compact. For a "marathon"-style long meeting, there are often lengthy reports above, but yawns below. Therefore, it should be a very important part of meeting etiquette to be concise, make effective use of time and discuss substantive issues.

(5) Greeting etiquette. For some large and medium-sized meetings, we should conscientiously do a good job in welcoming the participants. Generally, a meeting group should be formed before the meeting to deal with related issues.

Family etiquette:

The basic characteristics of family etiquette are mainly manifested in four aspects: based on blood relationship, aiming at emotional connection, taking mutual care as the principle and taking social benefits as the standard.

First, based on blood relationship. Family etiquette is mainly reflected in family members, and the relationship between family members is the most common relationship in human society, with blood relationship and emotional relationship as the core. Therefore, in the process of the formation, establishment and application of family etiquette, we must start from the basic point of blood relationship.

Second, for the purpose of emotional contact. The main function of family etiquette is not to focus on the shaping of personal image, but to further communicate feelings through rituals and ceremonies formed by various habits. As the saying goes, "relatives and relatives are inseparable." It is the basis of emphasizing the blood relationship between relatives and friends, which needs to be maintained, strengthened and consolidated through certain etiquette means. Wedding celebrations, housewarming, birthdays and other kinds of happiness can be experienced and enjoyed by more people through the spread of etiquette. The ultimate goal of this communication process is to strengthen emotional connection.

Third, take care of each other as the principle. The reason why "maternal love is the greatest and most sacred love" is because the main connotation of maternal love is selfless dedication and meticulous care. To measure whether a thing or an act conforms to the requirements of family etiquette, we only need to analyze whether there are elements of mutual concern, and whether sincere congratulations, patient persuasion and enthusiastic help conform to etiquette.

Fourth, take social benefits as the standard. Etiquette varies greatly in different times, regions and customs, and so does family etiquette. Because of the influence of many factors, many rituals and ceremonies in family activities have been changing and developing. For example, in feudal society, there were red tape in weddings, but today there are many new wedding procedures, such as group weddings and tourist weddings. But one thing is certain, that is, to judge whether a certain family etiquette and ceremony is progressive and conforms to etiquette norms, as long as it can produce good social benefits.

China has been a big country of etiquette since ancient times, teaching young friends, brothers, couples and gentlemen. Since ancient times, our people have had the five virtues of "being gentle, respectful and frugal". Modesty and forbearance, discipline yourself with courtesy and treat others with virtue. However, today's China, in addition to a piece of skin, what is left? Where are our traditional virtues and excellent manners? Today, except ourselves, we are just a greedy and vain society, a cripple with sound limbs, a walking corpse without soul and self. . . Look at the old people living on the streets in our society, orphans who are abandoned casually, perfidious friends, couples who complement each other, and their sense of shame is swept away. . . . Therefore, it can not be ignored to regain etiquette and call back the soul. I think etiquette and politeness are not only in my mind, but also in the details of daily communication in an appropriate form (at least giving people a sense of intimacy and making them feel that their existence is respected). Etiquette should not only focus on the inside, but also ignore the outside. The inside and outside are unified, and the inside of the strap and the inside of the lining table do have the value of standardizing behavior and morality. And these can be done casually in daily life, neither laborious nor laborious. Politeness in the details of daily life is called "life etiquette". There are still some differences from those red tape. It can also be applied to modern society, and there is no harm in giving it a try. So the following is a brief list of the basic rituals in ancient times, which is also a modern simplified ritual. If you want to be more detailed and complicated, you can refer to the comprehensive summary of Chang Li Yao Ju written by Hao Ge Xinhe, but I don't think it is necessary to be so exaggerated and rigid. What can you do with the following basic things?

Yi family self-denial

1 Older elders with mobility difficulties should take the initiative to go to their rooms to salute and pay New Year greetings on a certain day (it is best for couples to go, and the younger brothers and sisters at home should also go, so that there are not many people and it is not troublesome) to chat with them, ask how warm and cold they are, and send meals and towels.

Say hello to each other when you go out, say hello to school and work, say "I'm back" when you come back, and someone at home says hello to help with things. When a son goes out, he should take the initiative to bid farewell to his elders' rooms, and when he comes back, he should take the initiative to salute his elders.

Remember to close the door indoors or when talking with relatives and friends, so as not to affect other family members.

No matter at home or on other occasions, don't push the door directly into other people's rooms, and don't knock loudly (abrupt, impolite and disturbing others). You should announce "I am XXX." May I come in? " People inside should say "come in" and stand up before they can go in. Familiar relatives and friends can sit directly. The host, such as guests or scattered people, should invite them to sit at the table, and they can sit by themselves. As a junior, you should take the initiative to go to the elder's room and make a report and reply as before, but the elder is still sitting in the main seat, and the younger generation can bow slightly after entering and sit in the guest seat.

Friends, even brothers and sisters, should stand up. If you are an elder or a teacher, stand up and bow slightly. Elders can't sit, only when they are told to sit.

When two people salute together or accompany others, if others have to salute themselves, they can't sit down when they salute themselves.

When saluting, stand up, leave your seat, stand aside, bow down, get up and reset, and don't kneel directly from your seat.

Dress appropriately when going out.

Don't make any noise even at home.

Second, hospitality.

1 When tourists visit, they should clean up their homes and dress neatly, and don't go out at will (especially in summer) and wait for guests.

When guests come, they should take the initiative to welcome them out and hand them over outside the door. The host extended his right hand to invite the guests in. Guests can only enter with a slight bow of thanks. The host led the guests ahead and followed them. Guests should put their shoes away and go into battle lightly when they leave, so as not to disturb other family members. The host will ask the guests to sit down, and the guests can only sit down after thanking them. The host will wait for the guests to sit down before getting up. Guests can stand up to see them off first.

If there are guests in the room, everyone should stand up and the host should introduce them one by one. They should greet each other before sitting down. It stands to reason that late guests should sit down after everyone else has sat down.

The host should take the initiative to hand the tea and water in person, and the guests took it with both hands and nodded. Serve the old first, then the young, the raw, and then the cooked.

If only two people are talking face to face, when a guest comes in, stand up and silently give up your seat. Newcomers can only sit by themselves when they sit down. Don't interrupt yourself. Only when they are invited can they join the conversation.

When handing over the goods, you should hold the goods firmly with both hands and present them (in ancient times, one hand was given, two hands were given, the elders gave them to their superiors, and the younger generation gave them to their subordinates), and you can't refuse.

If you know how to respect your elders, salute and say hello after getting started.

On holidays, relatives and friends should visit each other and give gifts to each other. Every household has to walk to see it off. Younger students should take the initiative to go to their elders' homes to pay New Year greetings. When they meet people on the road, they should perform ancient rituals, such as bowing.

Third, talk and communicate.

1 Don't talk until the other person has finished. Don't interrupt others casually.

Don't move your body, cross your legs, touch your feet or stagger when you speak.

Don't stare at each other all the time when you are talking.

Don't point your finger at the other person or others when you speak.

Organized four political parties.

When many people eat at the same table or have a meeting, please ask the elders or elders to sit on the seats, followed by the seats on the left and right sides, according to seniority, age and order. If you are the host, you should sit at the bottom.

In ancient times, from the Han Dynasty to the Southern and Northern Dynasties, the dining table was divided into host and guest seats. The host lives in the north, and the guests sit separately. There are separate tableware on the left and right sides of the room. During the Sui and Tang Dynasties, there were long square tables, but everyone still had their own tableware and the seats were the same. In the Qing dynasty, round tables were generally used to gather in one place, which is still in use today. Personally, I think that the ancestor's dining system is better whether it is a dinner party or a party, especially today when infectious diseases are rampant.

Five kinds of salutations and ceremonies

1 Thank you: Thank others, don't just say thank you. You should stand up and bow. Apologize to others, bow or nod to show sincere repentance.

Meeting ceremony: when friends of the same age meet, they should bow to each other face to face; When brothers and sisters or other people meet, they should salute the younger generation or younger generation, and the other party will reciprocate; Between men and women, men salute first and women reciprocate; When you meet an elder, you should take the initiative to salute, and the elder can only nod back to the younger generation.

Six disciplines were eliminated (supplement)

1 If a teacher walks by dressed as a person on campus, he should stop and lean aside to let him pass first (whether he knows it or not).

Students in senior or junior grades should be called "so-and-so brother and sister" and should be respected.

Students in the same grade should be called "XXX"

Seven young and orderly.

No matter brothers and sisters or close friends, the younger one should be called the older brother/sister, the older one should be called the younger brother/sister, and the younger one should be treated with courtesy. Regardless of the number of seats, the distribution of goods should be given priority to the younger one everywhere.

Eight salutes

I can only say a little about the name. Now we habitually call people of the same age or the same social circle by their first names or intimate relationships. Swearing is considered as a way to show friendship. In fact, in China's etiquette, the so-called taboo names are not only taboo, but also can't be called casually. Generally, only parents call them occasionally, or mention it when they are modest. In ancient times, even monarchs and ministers could not call each other by their first names. This shows that the name is only used in the bidding documents. In the registration of household registration, it is usually called by surname plus professional title, or by someone who is respected by close people, or by someone who is more intimate, such as brother/sister.

What I offer is insignificant, but I hope it will help you.