What are the positions in real estate sales offices?

The real estate sales office is divided into sales managers, sales supervisors, real estate consultants, planners, warrant/mortgage personnel and other positions

1. Job responsibilities of the sales manager:

①. Organize team work:

A. Promote the implementation and execution of the company's core values ??and strategies; 〃Establish a good corporate image by creating a good sales environment;

B .According to the company's requirements, fully mobilize the enthusiasm of all employees at the sales site and create a good working atmosphere of unity, collaboration, quality and efficiency within the department;

C. Understand the personality, strengths and weaknesses of each employee in the department, and help Employees remove obstacles in the process of business growth and cultivate employees' personal development capabilities;

D. Break down departmental sales work and tasks into each employee's work and supervise their completion;

E. Assess the ability and performance of on-site sales personnel, and be responsible for the recruitment, training, rewards, punishments, and deployment of sales personnel;

②. Formulate plans:

A. For the project Overall marketing provides decision-making reference;

B. Develop annual, quarterly, and monthly marketing plans (marketing strategies, marketing plans); 〃 Develop and supervise the implementation of promotional activity plans;

C. Develop And supervise the implementation of market research plans and conduct market analysis;

D. Work with project planners to formulate market promotion plans and budgets, supervise the launch process and effects, and timely evaluate and adjust;

E. Consult with the engineering department and developers to make a reasonable sales plan based on market conditions;

F. Design and improve sales channel policies, implement market promotion plans, and monitor and evaluate the process and results. ;

③. Supervise, control, and coordinate various tasks:

A. Develop the department’s work specifications, codes of conduct, and reward and punishment systems;

B. Guide the implementation of various tasks of the department (sales department) and control the progress of the work;

C. Coordinate the cooperative relationship between the department (sales department) and other departments (non-sales department);

D. Hold regular department (sales department) meetings to unify concepts and coordinate processes;

E. Understand the basic situation of customers and report sales status and statistics to the development company on time Information;

F. Keep abreast of the company's basic data and share information;

G. Responsible for implementing the recovery of sales funds and keeping track of the signing of contracts;

H. Consider and formulate field sales workflow and standards, and organize employees to study and determine;

I. Decompose department work and tasks to each employee, and provide guidance for implementation.

Based on this, establish an assessment indicator system and establish a salary system;

J. Make strategic adjustments to sales work based on the company's stage conditions and requirements or market feedback;

K. Supervise employees to strengthen Study, organize sales training, and support employees in the practice of new working methods or processes;

L. Organize sales staff to summarize and exchange marketing experience in a timely manner, strengthen business exchanges, and continuously improve business levels;

M. Communicate with superiors and subordinates, this department and relevant departments inside and outside the company, remove obstacles to department work, tap resources for the department's work, improve efficiency, and ensure sales progress;

N. Cooperate with other departments of the company work, providing them with market forecasts, feedback and marketing support;

O. Do a good job in project explanations, on-site owner complaints, etc.;

2. Job responsibilities of the sales manager:

The real estate sales manager is actually the right-hand man of the real estate sales manager. He cooperates with the manager in daily management work. When the sales staff cannot solve the customer's problem, he is responsible for solving difficult problems raised by the customer. At the same time, he is also responsible for daily sales. Statistical work, etc., the main work contents are as follows: ?

①. Assist the manager in daily management work:

A. Strictly abide by and implement the company's rules and management systems to play a role Take the lead by setting an example;

B. Assist the manager to make good work arrangements, formulate on-duty personnel arrangements, submit them to the company's front desk, and notify the individual;

C. Consciously abide by work and rest schedules, Assist the sales manager to implement the attendance and assessment system, and strictly prohibit late arrival and early departure. If found, it will be implemented according to the personnel management system;

D. Assist the manager to organize sales staff to hold summary meetings every week and analyze last week's sales Situations, problems, and suggestions;

E. Strictly require sales staff’s appearance, appearance, speech, and behavior, treat customers warmly and courteously, improve service quality, and establish brand image;

F . Check the wearing of work clothes and work badges, and do not wear slippers, suspenders, umbilical leaks and other strange clothes;

G. Protect public property and take the lead in cleaning the sales office and model houses;

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H. Actively participate in professional training organized by the company, carefully study real estate professional knowledge and regulations, and improve the overall quality, sales skills, and language expression skills of individuals and sales staff;

I. Cultivate collective Collaborative spirit and tacit working understanding. When other employees receive customers, they should proactively cooperate to promote the transaction, analyze and summarize the reasons for failure to close the transaction, and find out the problem;

J. Good at controlling sales Observe the atmosphere of the scene and the deployment of personnel carefully, cooperate in a timely manner, and seize the opportunity to complete the transaction.

②. Solve difficult questions raised by customers:

A. General sales staff may not be able to answer questions raised by some customers due to lack of sales experience. At this time, strong professional knowledge is needed Work with sales managers with more sales experience to solve difficult problems for customers and gain their trust;

B. Listen to customers with a sincere attitude and a peaceful mind, and gain their understanding. Communicate with customers patiently and meticulously, and stabilize customers' emotions with a cordial attitude;

C. Earnestly explain the company's working procedures and principles to customers, find ways to solve difficult problems raised by customers, and try to win Customers recognize and trust the company's reputation and personal qualities.

③. Daily statistical work:

A. Carefully count the number of calls, regions, and customer groups every day to find out the sales positioning;

B. Carefully count The number of customer visits, customer needs, area, unit type, and proportion of problems reported;

C. Summarize the number of calls and customer visits every week, and report it at the company's weekly sales meeting;

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D. Understand the project’s price, unit type, orientation, area, positioning, transportation, surrounding environment and supporting facilities, etc., and grasp the selling points;

E. Understand the market situation, compare, analyze, and find Identify sales difficulties and influencing factors, and assist the manager in proposing plans and suggestions;

F. Collect deposits for properties within a regular period, and be proficient in the procedures for issuing receipts, checks, cashier's checks, money orders, etc.;

G. Check, register, and archive deposit receipts, subscription letters, and commission receipts, and report any errors or omissions to the company leaders in a timely manner;

H. Do a good job in collection and sales Registration work and preparation of sales schedule;

I. Track customers’ re-orders, down payment, contract signing, collection of mortgage information, mortgage procedures, etc.;

J. Prepare sales reports, sales summaries, and report to company leaders at weekly meetings.

3. Real estate consultant job responsibilities:

General sales personnel, namely real estate consultants, are the sales service personnel who have close contact with customers and are closest to customers. General sales personnel are directly led by the sales supervisor and work under the arrangement of the sales supervisor. They are the direct completers of sales tasks and are also key personnel in the entire property sales business. The real estate sales manager manages the general sales staff through the sales supervisor. The ultimate goal is to satisfy customers and achieve sales tasks. Therefore, the quality of general sales personnel will affect the performance of property sales.

Real estate sales personnel are at the forefront of external real estate sales. It is very important for a real estate company whether they have good qualities and can complete their jobs with due diligence.

The main job responsibilities of real estate consultants are as follows:

A. Be familiar with all the conditions of the real estate, be able to make reasonable suggestions to customers, and answer customer questions;

B . Obey the company's arrangements, work actively, and seize the opportunity to sell real estate developed by the company;

C. Be good at expressing but not boastful, treat others with integrity, maintain good relationships with customers, and establish a good image for the company;

D. Sign a contract with the customer and submit the contract to the sales manager for review and execution in a timely manner;

E. Actively provide after-sales service, visit customers and obtain feedback on the property;

F. Report the work situation to the sales manager every day and conduct regular work summaries;

G. Responsible for timely recovery of the sales money.

For a real estate salesperson, in order to successfully complete the sales task, in addition to having the corresponding abilities and professional knowledge, team awareness is also very important. Only by working closely with other sales staff and working together can we successfully complete the sales targets set by the company.

4. Job responsibilities of planners (implementing overall outsourcing system):

A. Market research and consulting planning of real estate projects;

B. Integrated design, Construction, marketing, advertising, services and other resources, and formulate planning plans;

C. Responsible for preliminary research and planning of real estate projects, providing decision-making basis for company leaders;

D. Responsible for formulating sales plans Promotion plan and graphic advertising design to coordinate with the promotion plan, and packaging design of the sales center;

E. Outsourcing all work such as advertising promotion design and organization will incur the monthly fee of the advertising company.

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5. Responsibilities of Warrant/Mortgage Personnel:

A. Responsible for the signing and filing of commercial housing sales contracts;

B. Responsible for the property certificates of owners who purchase houses for the company Handle;

C. Responsible for contacting and urging customers to handle mortgage-related procedures;

D. Responsible for filling in and keeping the mortgage information handover form;

E. Responsible for reviewing the customer information reported by real estate consultants, solving problems in a timely manner, and promptly submitting customer information that meets the bank's requirements to the bank for approval;

F. Communicate frequently with the staff of mortgage banks and mortgage centers and Maintain a good cooperative relationship, report to superiors in a timely manner when encountering special circumstances, and ensure that mortgage payments are withdrawn as soon as possible;

G. Complete other tasks assigned by leaders.