How to be an excellent administrative manager

How to be an excellent administrative manager

Administrative work in the enterprise is cumbersome and detailed, and it is a thankless job. So how can we improve job satisfaction in work practice? In order to clarify their responsibilities, I will summarize some of my personal experiences so that everyone can learn together.

Implementation Supervision

As the administrative personnel manager of the enterprise, he must not only do a good job in the management of his own department, but also take on the role of secretary to the general manager. Responsibilities: undertake various matters assigned by the general manager and the board of directors, strengthen supervision and inspection of various tasks. At the same time, it is also necessary to regularly inspect and supervise the company's relevant systems and matters assigned by the general manager and the board of directors, verify the completion of the implementation, and promptly Summarize the problems during the implementation process and report them upwards, and make adjustments to facilitate the improvement of future work.

II Organizational Management

Different management concepts lead to different management methods, and different management methods will lead to different management results.

In administrative management, a management model of both rigidity and softness that suits the characteristics of the enterprise should be adopted, a set of management systems consistent with the enterprise itself should be formulated, and rights and organizational systems should be used to conduct command, control, order and other management Means to achieve the purpose of corporate harmony and standardization.

Three Communication and Coordination

Any kind of organization needs communication and coordination. In enterprises, the administrative department serves as the carrier of coordination and communication. As an administrative manager, he should assist the general manager in comprehensive coordination among various departments, implement the company's rules and regulations, communicate with internal and external contacts, ensure that information is conveyed to superiors and reported to subordinates, strengthen external liaison, expand public relations business, and ensure the communication between departments and the company to the outside world. Smooth communication can more fully form a good team and improve cooperation efficiency.

Four service outreach

The administrative department is also the logistics support department in the enterprise, strengthening the management of water and electricity, office supplies, fixed assets, telephone and fax, health environment, network, etc. To provide more effective service, it is also necessary to conduct external liaison with some relevant functional departments and media to shape the corporate spiritual environment image and enhance the company's internal and external brand building.

Construction of Five Cultures

Corporate culture can not only reflect the strategic goals, group consciousness, values ??and ethics in the production and operation activities of the enterprise, but also condense the sense of belonging and belonging of the employees of the enterprise. Enthusiasm and creativity guide employees to work hard for the development of the enterprise and society. A company with a strategic plan needs to go through three levels in its cultural construction: first, the stage of rule by people, second, the stage of rule of law, that is, the management constraints of rules and regulations, and third, rule of culture, which is the formation of a culture through the improvement of corporate culture. Intangible management means to restrain company employees, follow the company's various rules and regulations, and create a good working environment. Mainly manifested in the following aspects:

1. The corporate spiritual image has strong cohesion, charisma, guidance and binding force for employees, and can increase employees' trust, pride and honor in the enterprise. .

2. Corporate environmental image

Because creating a good corporate environment is the premise and foundation for the smooth progress of corporate production and operation activities, and fully understanding the characteristics of the corporate environment is also the key to creating a good corporate environment. The basis of the environment.

3. Corporate employee image

Formulate the "Standards of Daily Behavior for Employees". Good employee quality and image are important elements of corporate image. Employees' appearance, appearance, speech and behavior, work ability, scientific and cultural level, mental outlook, work efficiency, etc. will all give an overall impression to the public.

The job content of the administrative manager

The following is the job content of the administrative manager, which is for reference only.

Responsibility 1

Responsibility statement: Fully responsible for the daily work of the office

Work tasks: Organize and formulate annual and monthly work goals and work plans for the office, and organize their implementation; Responsible for participating in the general manager's office meetings and major business meetings and taking records; responsible for supervising and inspecting the implementation of resolutions of the general manager's office meetings and department managers' regular meetings; organizing the drafting of important company documents and regularly submitting company work briefings; organizing the drafting of various management aspects of the company Rules and regulations and supervise their implementation; be responsible for the editor-in-chief of the company's internal newspaper; participate in the discussion and formulation of the company's major decisions; be responsible for organizing and planning the company's major public relations and celebration activities; be responsible for organizing foreign affairs reception activities and properly handle various external affairs; review and control Company office expenses and reception expenses.

Responsibility 2

Responsibility statement: organize crisis management and external complaint handling.

Work tasks: Organize the company's crisis management work, including crisis prevention, timely handling of crises and corporate image restoration after a crisis; organize the company's external complaint handling work, and coordinate with relevant departments to resolve them

Responsibility three

Responsibility statement: Coordinate the relationship between various departments of the company.

Job tasks: Responsible for organizing the information transmission work of various departments to ensure smooth information communication among various departments; coordinating the work behavior of various departments to make the work process smooth and achieve the same strategic goals; responsible for the company's Year-end summary work, including meeting arrangements and urging various departments to prepare summary reports

Responsibility four

Responsibility statement: Responsible for the company's external image publicity, public relations and corporate culture construction

Job tasks: Represent the company in dealings with relevant departments, superior and subordinate units, maintain good cooperative relations with government departments and related enterprises; be responsible for the company's external work, coordinate the company's relationships with government departments and enterprises; be responsible Organize the company's corporate culture construction, refine and promote corporate concepts, organize various activities, and promote employee cohesion.

Responsibility five

Responsibility statement: Responsible for the daily work of the trade union.

Job tasks: Responsible for drafting the annual work plan of the trade union; daily work such as membership management, membership development, transfers, and fund management.

Responsibility six

Responsibility statement: Internal organizational management.

Job tasks: Responsible for decomposing department work plans to individuals and supervising the completion of the plan; evaluating and assessing the work completion status of subordinate employees; controlling the use of department budgets.

The administrative manager is one of the core figures in the enterprise. He is responsible for cultivating talents for the company, promoting, rewarding, punishing and transferring employees and other administrative matters! Many people face such a complicated job as an administrative manager Everyone will ask how to be a good administrative manager? All difficulties and challenges are just paper tigers! In fact, as long as you do the following seven points, you can be a good administrative manager!

⑴ Positive education and convincing people with reason. It mainly organizes studies, makes reports, and carries out various publicity activities to positively educate the masses on ideal discipline, situation and tasks, revolutionary traditions, socialist democracy and legal education, etc., thereby improving the political consciousness and ideological level of the masses. , inspire and mobilize their enthusiasm for work.

⑵ Pay attention to individual work, and use one key to open one lock. The basic characteristics of this method are: on the basis of understanding the specific situation of the object and grasping its personality characteristics, it should be scientifically analyzed realistically and propose corresponding solutions.

⑶ Combination of ideological education and knowledge education. This method has the characteristics of being flexible and diverse, entertaining and entertaining, and practice shows that it is widely praised and welcomed. In ideological and political education, we must make full use of rich knowledge content to enlighten people's minds, so that people can receive intellectual enlightenment, moral influence, and artistic influence at the same time in the process of receiving education, thereby achieving the results of a double harvest of ideological education and knowledge education. .

⑷Treat others with sincerity and affection. Being close friends with education targets, communicating with them, and having emotional exchanges are important ways to improve the effectiveness of ideological and political work. To this end, the office director must get along with the staff and become their close friends sincerely.

It is necessary to carry out extensive heart-to-heart talks through daily business work and various activities, keep abreast of each comrade's thoughts and emotions, and carry out ideological and political education work in a heart-to-heart and targeted manner.

⑸Set an example and set an example. The power of role models is endless. Through typical demonstrations, according to the party's lines, principles, policies and the purpose requirements of ideological and political education in different historical periods, special attention is paid to discovering advanced figures and examples around employees, so that the goals of ideological and political education can be visualized and concrete, thus forming A mass upsurge to learn from and catch up with the advanced.

⑹ Promote good and encourage progress. The office director should be good at using a combination of praise and criticism. He should be good at discovering the strengths of each comrade, seeing every small improvement they make, affirming their achievements, and kindly pointing out their shortcomings in work to help them. Correct shortcomings and correct mistakes. Especially when some comrades have loopholes in their work, they must be good at ideological and political work and help them sum up their experiences and lessons. They must not blame too much or seek perfection, let alone be sarcastic, demanding of others, and do more self-criticism. .

⑺Care about people’s lives and solve their practical difficulties. The office director should pay attention to understanding and solving the practical difficulties in the work and life of the staff, creating convenient conditions for them to work better and relieving their worries. It is necessary to understand the psychological state and material and spiritual needs of subordinate staff in a timely manner. Matters that are reasonable requirements and can be solved should be solved in a timely manner. Necessary explanations should also be given to unreasonable requests or matters that cannot be solved at the moment. and explanation, seeking understanding and support.

How to be an administrative manager

Administrative work is all-encompassing and cannot be fully expressed in just a few sentences. Only by understanding and applying it in actual work can the enterprise The Administration Department truly plays its due role. The above is just my experience of combining theory and practice, and it is relatively one-sided. I hope to encourage everyone. By studying the "Essential Psychological Toolbook for Enterprise Administrative Managers", I will talk about the problems that are often overlooked by administrative managers in their daily work and the matters that should be paid attention to, hoping to attract the attention of administrative staff.

1. What bad phenomena should be overcome?

1. Not paying attention to the relationship with the direct superior.

Your immediate supervisor is your direct leader, the direct arranger of your work and the direct evaluator of your work performance. To build a good relationship with your superiors is not to flatter you, but to communicate frequently with your superiors, understand their intentions in arranging work, and discuss solutions to some problems together. This makes it easier to complete your work.

2. Ignore corporate culture.

Every company has its own corporate culture. Regardless of whether the company promotes this culture, it exists objectively. Especially new employees must pay attention to the company's corporate culture when they first come to the company. If you don't pay attention to the company culture, you will be out of tune with other people, which will affect your impression among other employees.

3. Be fully responsible for others.

Everyone may make mistakes at work. When problems arise at work, you should help solve them instead of just making blaming comments. Especially when you are unable to do it yourself, asking your subordinates or others to meet these requirements can easily make people resentful. If things go on like this, this kind of person will have no prestige in the company.

4. Go back on your word.

If things that have been determined are frequently changed, it will make your subordinates or employees unable to start. If you fail to keep the promises you make, you will lose credibility.

5. Slow action.

A lot of work is carried out by multiple employees in collaboration with each other. Your slowness will affect the progress of the overall work and harm everyone's interests.

6. Blindly please others.

A truly competent employee should make suggestions to his superiors about problems in his or her job, rather than just agreeing with them. Mr. Nice Guy temporarily pleases a few people, but will lose the support of the majority.

2. How to treat employees

1. Respect employees.

Treat others first and yourself first. If you want your employees to respect themselves, you must first respect your employees yourself and create an atmosphere in which you are respected and loved, and at the same time respect and love others.

2. Ignite employees’ enthusiasm.

Care more. Caring for employees is not just words, but sincerity. Sincere care and concern for employees can turn a company that has suffered losses for many years into a profit in the second year. For example: Jiamusi Combine Harvester Factory entered into a joint venture with John Deere Company of the United States in July 1997. A female engineer from the United States saw workers in the pickling workshop wearing simple masks while performing toxic operations, while the trees around the workshop were corroded. has died, workers are required to change their masks to gas masks. The accompanying Chinese managers did not know enough about acid corrosion, so they casually said to her, "Only the United States has that stuff, but China doesn't." Unexpectedly, the lady sent back a fax shortly after returning to China, which really embarrassed the Chinese managers. The woman wrote in the fax that she had understood clearly that the gas masks used by the American factory were produced by a company in a certain province in China. The specific address was attached, please buy it quickly. This kind of sincere care for employees enabled a company that had been losing money for many years to make a profit of more than 30 million yuan in the second year.

3. How to manage employees well

1. Reasonable and scientific division of labor. The primary task of management is scientific division of labor. Only when every employee clearly understands his or her job responsibilities will there be no such negative phenomena as shoving or wrangling. If the company is like a huge machine, then each employee is a part. Only if they are dedicated to their work can the company's machine run smoothly. The company is developing, and managers should make timely adjustments to the number of personnel and division of labor based on actual dynamics.

2. Standard. Work standards are the behavioral guidelines and assessment basis for employees. The lack of work standards often results in employees' efforts being inconsistent with the company's overall development direction, resulting in a large amount of waste of human and material resources. Due to the lack of reference, employees can easily become complacent over time, leading to slacking off at work. The formulation of work standards should be as digital as possible, linked to assessment, and pay attention to operability.

3. Establishment of system. The true meaning of management lies in management, not management. The main responsibility of the manager is to establish a reasonable game rule like "taking turns to divide the porridge, and the person who divides the porridge takes the last", so that each employee can manage himself according to the rules of the game. The rules of the game must take into account both the company's interests and personal interests, and unite personal interests with the company's overall interests. Responsibilities, rights and interests are the three pillars of the management platform, and one of them is indispensable. If there is a lack of responsibility, the company will become loose and then decline; if there is a lack of rights, the managers' execution will become waste paper; if there is a lack of benefits, the employees will be less motivated and passive in their work. Only when managers build a good platform for responsibilities, rights and interests can employees cross the sea and show their talents.

To be a good administrative manager, there are still many aspects that need to be worked hard, including proactiveness in work, dedication to work, putting yourself in the company’s shoes, and the level of detail in your work. and all aspects of training and guidance of subordinates. Therefore, in future work, I hope to strengthen and improve it, and accept the supervision and guidance of colleagues.

The normal operation of an enterprise must be guaranteed by the good operation of the logistics department. The quality of its work will directly affect the operating efficiency of the entire company. Therefore, to do this work well, a reasonable organization must be established. Organization, develop a practical management system, and according to the actual situation of the company, it can be improved and strengthened in the following aspects.

◆ As a staff department of the company, the Administrative Personnel Department shoulders the management responsibility of the entire company. It not only provides a service platform for the company's normal operation, but also provides various supports and services for all the company's activities. The quality of its operation is directly related to the planning process of the entire company. However, in real life, this department has been criticized by other departments and personnel. The reason is that its work is mostly service-oriented and its work performance There are no obvious results, and they cannot be quantified in work evaluations. They are generally easily ignored by the boss. In some companies, they are even considered dispensable by the boss. Therefore, currently, the turnover of supervisors in this department is higher than the average. The turnover of other department heads was much greater.

1. Responsibilities of the administrative department:

1. Responsible for the administrative management and daily affairs of the department, assisting the general manager in coordinating between departments and implementing company regulations system, communicate internal and external relations, ensure the communication and reporting of information, be responsible for urging, investigating and implementing matters decided in meeting documents, and be responsible for the discussion and revision of the company's organizational system and work responsibilities.

2. Human resources management and development

1) Design of organizational structure, job description, manpower planning and attendance management.

2) Recruitment use: Provide relevant information for job analysis, coordinate the department's human resources plan with the organization's strategy, conduct interviews for applicants to make final hiring and appointment decisions, and provide rewards and punishments for promotion and transfer and make decisions on dismissal, prepare job analysis and job analysis, and formulate human resources plans. Through these, we can make the personnel suitable within the enterprise, that is, use scientific methods and arrange employees to appropriate positions according to job requirements to realize human resources. Properly formulated.

3) Work remuneration: Develop a reasonable salary and welfare system, pay according to work, reward based on merit, and affirm and protect employees' work results through remuneration, insurance, welfare and other means. Secondly, various incentive strategies that promote employees' morale and productivity are also an effective reward for employees' work performance.

4) Training and development: The current market is undoubtedly a competition for product quality. In the final analysis, it is a competition for talents and a competition for the overall quality of an enterprise. The quality of a product is also a concentrated expression of the skills of all positions in an enterprise. Therefore, all-employee training should be regarded as the foundation of the enterprise, and the pursuit of excellence for all employees should be based on a people-oriented management method. Provide training and development needs and a list of trainees, formulate and implement training and development plans, mainly referring to vocational skills training and professional quality training, provide consultation for employee development, standardize the guidance of on-the-job training and development, and improve employee capabilities through training and development. And? develop employees' abilities to improve employees' behavior and achieve the expected standards.

5) Personnel assessment: work assessment, satisfaction survey, study the work performance assessment system and satisfaction evaluation system, formulate a disciplinary reward and punishment system, formulate performance assessment standards based on job responsibilities, and fairly determine employees through these activities status and treatment, promote the development and rational utilization of human resources, and make it more difficult to maintain the high efficiency of the company's operations.

3. Revision of the company’s various rules and regulations, formulation, inspection and supervision, using a firm and soft management model, formulating a management system in line with the company’s own, using rights and organizational systems, and/forcibly commanding `Control` commands` hard management to achieve the purpose.

4. General affairs management Without logistical support, stable and normal production cannot be guaranteed. First, relevant systems must be formulated. Strengthen the management of dormitories, canteens, water and electricity, office supplies, sporadic repairs, some fixed assets, sanitation, environment, and vehicles.

5. Emphasize the company spirit and create the company's corporate culture. Corporate culture can not only reflect the strategic goals, group consciousness values ??and ethics in the company's production and operation activities, but also condense the sense of belonging of the company's employees. Enthusiasm and creativity guide company employees to work hard for the development of the company and society. At the same time, corporate culture also has two kinds of binding forces, one is the hard binding system, and the other is soft binding force. Intangible, it is the active force of the enterprise. Cultural life, good living environment and amateur cultural life.

6. Shape the corporate image

1) Corporate spiritual image, which has strong cohesion, charisma, guidance and binding force for employees, and can increase employees’ trust in the company , sense of pride and honor.

2) Corporate environmental image: Creating a good corporate environment is the premise and foundation for the smooth progress of corporate production activities, and fully understanding the characteristics of the corporate environment is the key to creating a good corporate environment.

3) Corporate employee image formulation <>, which is a good employee quality and image. It is an important component of the corporate image and the specific implementation of corporate culture. Employees Good appearance, manners, work ability, scientific and cultural level, mental outlook, work efficiency, etc. will give an overall impression to the public.

　◆Clear the role and status of this department in the company

1. Play the role of assistant and consultant to the company. As a middle-level cadre of the company: First of all, we must make an upward change in consciousness and understand that we are no longer the steward of the company. We are not only partners with other departments, Relationship, and more importantly, a strategic cooperative relationship with the boss, then we employees must play our due role. On issues such as company personnel policies, personnel relations, etc., we must provide suggestions to the boss for the overall benefit of the company and become a good friend of the boss. Assistants and good helpers, only in this way can the department and personnel play their role.

2. Be a good server and supervisor of the company:

1) For the development and development of the company Provide services such as employee life;

2) As a functional department, it also inspects various departments and labor and personnel work, and imposes corresponding penalties on violators.

3 , Self-discipline and demonstrator: As the makers and executors of the management system, this department and personnel must first be strict with themselves. To make iron, we must be hard on ourselves. If we cannot be strict with ourselves, we cannot be strict with others. It will have a very bad impact on the prestige of the department.

4. Although the personnel of the personnel administration department are a management department, they are also a team. The purpose of establishing them is to achieve the company's goals. , this requires us to sprint towards the company's goals with all employees like athletes, and to provide guidance and help to employees at any time like coaches to achieve company goals together.

3. Mutual quality requirements for the relevant personnel in this department. Since the main job of the personnel in this department is to deal with company personnel, the quality, knowledge, skills and qualifications of the department personnel are relatively high. Not only do we need to have a strong sense of service, but also It is required to be good at communication and coordination, to have a certain degree of understanding of employee psychology, and to have certain requirements for relevant personnel knowledge and skills.

4. To play the role of this department, we must not only do a good job In team management work, do not do a good job in system management. Establish a good human resources management system for the enterprise, that is, a personnel management system based on knowing people, a recruitment and selection system that selects people first, a training system that educates people and motivates them, and a system that evaluates and evaluates people. Configuration and use of the system, a salary incentive system for the purpose of retaining people.

5. At present, the personnel administrative department and personnel must ultimately help solve the problem of the enterprise? What should come does not come, what should not come comes again; what should go The abnormal phenomenon of people not leaving, and those who shouldn't leave leaving again? This also involves the company's management system, recruitment system, performance management, salary policy, corporate culture and other contents. Specifically, the personnel administration department is how to do a good job in recruitment. The work content of the four major links of personnel, educating people, employing people, and retaining people. In short, the ultimate goal of the personnel and administration department is to ensure the normal operation of the company and the steady and normal production of production, and to create economic benefits for the enterprise. This is also the personnel administration department. The value of existence is that as the head of a personnel administration department, if you cannot master most of the above knowledge and skills, it is impossible to do the work of the department well, let alone create economic benefits for the enterprise. ;