What is the reason for the success of Fat Dong Lai Supermarket?

1. First of all, insist on selling genuine and good products. From a small store of less than 30 square meters to annual sales of more than 5 billion yuan, Pang Donglai's secret is to "exchange genuine products for sincerity." In an era when fakes are rampant, Pang Donglai insists on selling good and authentic products and wins the favor of consumers. From initially being limited to daily department stores such as tobacco, wine, sugar and tea, to later becoming a comprehensive retail chain, Pang Donglai has always insisted on doing business with human standards.

2. Secondly, in addition to insisting on genuine products, another secret of Pang Dong Lai’s success is the ultimate service. In Fat Dong Lai Supermarket, there are seven types of shopping carts alone. Different from the only restrooms in ordinary supermarkets, each floor of Pandonglai Supermarket is equipped with maternal and child rooms, barrier-free restrooms, children's restrooms and other convenient services, showing humanized care.

Extended information:

Customers, employees, and partners are the "three supremacy" in the mind of Yu Donglai, the head of Fat Donglai. It embodies the core value of Yu Donglai's business philosophy and is also the source of Fat Donglai's high degree of team cohesion and market affinity. In Xuchang, there have been many legends about Fat Donglai, which are reflected in the humane team management and hospitality.

Yu Donglai has an accurate grasp of the mental state of thousands of employees, and can always solve urgent difficulties for employee cadres in a timely manner. When employees' families encounter illness or accidents, Yu Donglai immediately provides solace money, medicine We will send them to you for free, and even arrange medical treatment in person; what customers experience most when shopping is relaxation and care. At the entrance and exit of the elevator on each floor, there are always several full-time service personnel standing to support the elderly and children, and constantly remind passengers softly;

The baby wet the floor , will not attract scolding or disgust, and within seconds a cleaning staff will come to provide appropriate help and cleaning; a fellow villager from afar wants to buy a few taels of buckwheat noodles to make "medicine introduction" to treat an illness. This product was not available in the Life Plaza at that time. The relevant personnel left the customer's address, purchased the goods from outside, and delivered the goods to their doorsteps.