The leader will come to inspect the work soon. As a receptionist and commentator, what should I say and pay attention to?

Opening remarks as a receptionist commentator:

1. Welcome leaders to come and guide regardless of the wind and rain.

2, explain the brief situation of the leadership inspection.

3. Explain the brief situation of the inspected units to the leaders.

4. Pay attention to the explanation when taking the tour, and pay attention to the reaction of the leader-do you pay special attention to a certain point? Or suddenly stop to look at things.

5, explain the speed should be moderate, to ensure that the leaders want to ask questions can be inserted.

Matters needing attention in reception work:

1、? Reception guests should be natural, generous, steady, warm and polite, skillfully use the "eleven-character" polite expressions, smile and serve, and make good use of honorifics. Do it: greet the guests, address them, thank them for leaving, and apologize for the mistakes at work. Don't judge people by their skin color, race, beliefs, clothes and looks. ?

2. Take the initiative to give way when meeting guests, and don't take the initiative to shake hands when meeting guests, especially female guests. If guests reach out and shake hands first, they should smile and shake hands. When shaking hands, the posture should be correct, the waist should be straight, the upper body should lean forward slightly, and the strength should not be great. You shouldn't shake hands with guests with your left hand. ?

When talking with guests, you should stand up straight, be polite, look around, lower your head or raise your head. Listen to the guest's speech, don't grab words with the guest, don't interrupt, don't argue with the guest, don't argue irrationally, speak in moderation, with gentle tone and elegant language. ?

4. Don't ask the age of the guests, especially the female guests. Don't ask the guest's resume, salary, clothing price. Don't look around and don't whisper to people wearing strange clothes. Non-discrimination, enthusiastic help and thoughtful service for disabled people or people with physical defects.