About the hotel management work plan

Time flies, and a new life will greet us. For the sake of better hotel work in the future, it's time to calm down and write a plan. The following is a work plan on hotel management that I have carefully arranged for you, hoping to help you.

About the hotel management work plan 1 I worked in Weifang store 13 days. First of all, thank the leaders for giving me a platform for development. As the lobby manager, I am directly responsible for the normal operation of the lobby, accepting customer complaints on behalf of the administrative manager, actively adopting and solving some suggestions and opinions from customers, and laying a good foundation for the future development of our store.

After all, I've just been here for ten days, and I have a certain understanding of our store, but I'm still not familiar with it. There is an excellent management team here, which has created huge economic benefits for the company, and at the same time made me realize and realize our existing problems and deficiencies:

1. The front desk is understaffed, and it is difficult to recruit, employ and retain people.

2. The front desk staff are all new employees, and their basic business knowledge and skills are still lacking.

3. Lack of enthusiasm and initiative in service, let alone advanced service consciousness.

4. Unreasonable placement of articles and tools in the front hall has potential safety hazards and problems affecting the hall environment.

5, some equipment aging or even broken, not updated and maintained in time.

Due to the above reasons, some customers have had unpleasant dining experiences, even lost, and their business is getting lighter and lighter. In view of the above problems, this year's work plan is formulated:

First, stabilize the labor force and reduce the mobility of employees.

Good employees are not managed, but brought out. The front office management should recognize its own identity, put itself in a correct position, be self-disciplined in the work, establish its own image in front of employees in everything, and let employees feel that you are a trustworthy leader and a respectable leader. Pay more attention to them in life, treat employees as your brothers and sisters, often talk with them, listen to their voices, understand their thoughts, control the state of employees in time, help them solve problems and difficulties in time, and prevent employees from being passive when problems arise.

Second, strengthen business training and improve the quality of employees.

As the front desk of a hotel, every employee has to face all kinds of guests directly. Their working attitude and service quality reflect the service level, management level and grade of a hotel. Therefore, employee training is the focus of the work, and the training content mainly includes three aspects:

1, service knowledge and basic business skills of front office staff.

2, the front office staff's professional ability and advanced service consciousness.

3. The work concept of the front desk staff.

Third, instill in employees the awareness of "increasing revenue and reducing expenditure" and control costs.

The front desk office supplies and tools are people-oriented, and the responsibility lies with people. Accommodation staff urge to save water and electricity, control office supplies, and make good use of every piece of paper and pen. Through these controls, the front desk will make due contributions to our income.

Fourth, pay attention to the coordination between departments.

Hotel is a team, and the coordination between departments is very important. The front hall is the central department of the hotel and has a close relationship with the kitchen. If you have any problems, you should take the initiative to coordinate with the department to avoid things getting worse, because everyone's purpose is for our store.

Five, the front office hardware facilities maintenance

Check the normal operation of the equipment at any time. If there is any fault or damage, solve it in time. If you can't solve it yourself, report it to the relevant functional departments for maintenance and replacement in time.

Sixth, strengthen marketing and publicity.

I am very glad that the head office cooperated with dozens of well-known media in marketing and publicity, which brought great support and customers to our store. In this year, I want to make full use of our strength and resources to strengthen promotion and publicity, such as using the information of old customers and the phone numbers left by customers to carry out SMS promotion activities.

The above is my immature work plan this year. I hope the leaders will correct me if there are any shortcomings!

About Hotel Management Work Plan II According to the spirit and instructions of the head office work conference in June 5438+00, our store will focus on the following aspects in the second half of the year.

First, ensure safety and promote business.

Under the current circumstances, in order to ensure that all the work of the hotel can be carried out normally and the operation is not affected by any policies, the hotel will strictly follow the requirements, require the front desk receptionist to complete the registration and upload, register every guest according to the regulations of the Municipal Public Security Bureau and the local police station, input the information into the computer, and conscientiously implement other notices issued by the Public Security Bureau. Secondly, it is necessary to strengthen the training of all staff's safety emergency knowledge, so as to make the outside loose and the inside tight.

Second, pay attention to training and improve quality.

Business knowledge and service skills reflect the management level of a hotel. If we want to keep the business knowledge and service skills unchanged, the training work can't keep up, and the new and old employees will be updated quickly, which will easily lead to insufficient work enthusiasm and lax business level, especially for an enterprise that has been operating for six years, which will directly affect the brand. With the development of the head office and the hotel as the goal, improve employees' awareness of the importance of training, actively guide employees to study consciously, improve their skills, and enhance their self-confidence in participating in the next reform of the enterprise. Cultivate a high-quality staff with excellent service and unique skills.

Third, increase revenue and reduce expenditure, reduce costs and increase per capita consumption.

Saving energy and reducing consumption is the slogan that the hotel has been promoting, and it is also the daily work that is being vigorously carried out. For example, the water meter is installed at the faucet end, the electric meter is installed in each area, and the respective fee areas are separated from the postal service. At the same time, the switch control of air conditioning and office electricity consumption are reasonably adjusted and re-planned; Secondly, according to the inflation index and the survey of the same industry, the hotel will float the price of products (rooms and meals) at any time, so that enterprises can grasp the market dynamics more flexibly, improve their performance and not miss the opportunity; In addition, in the specific division of labor, the hotel requires the equipment used in each area to go to various departments, and each department requires teams or individuals to be responsible. These are the embodiment of the awareness of small potential savings and the grasp of market conditions.

Fourth, persist in innovation and cultivate innovative consciousness.

Innovation is the motive force and soul of hotel's survival. Only by innovation can we feel the growth of the hotel. For example, the hotel will hold a product serving competition, with the purpose of letting chefs know what artistic serving is, saving costs and improving the overall quality of dishes.

Fifth, strictly control costs and strengthen detailed accounting.

Controlling various costs is to increase income and generate income.

Sixth, strengthen the maintenance of equipment and facilities and stabilize star service.

After six years of ups and downs, the hotel's hardware facilities are also old and aging. In the face of fierce market competition, it can also be said that it is a long way to go. Engineering problems often occur, affecting the normal service to customers. In addition, the frequent occupancy rate of customers leads to untimely maintenance, which leads to an increase in the maintenance of facilities and equipment. Strive for the occupancy rate of the hotel and improve the economic benefits of the hotel.

Seventh, improve enterprise cohesion with humanized management.

To improve enterprise cohesion, it is necessary to improve employee satisfaction, which is the ultimate embodiment of humanized management. Every employee wants to have a fair evaluation of his value in the enterprise. This requires enterprises to adhere to the principle of "fairness and justice". That is, performance appraisal should be fair, selection opportunities should be fair, and problems should be handled fairly and openly. Secondly, it is necessary to plan the career development of important outstanding employees, especially those key personnel who may affect the future development of the enterprise, and guide them to correctly establish their professional outlook and life values. In addition, it is necessary to establish open and harmonious communication channels, which is a necessary way to implement humanized management, so that everyone can actively participate in and express their opinions, work and life, and further promote the exchange of opinions between leaders and personnel at all levels.

When the enterprise gives care to employees, employees will serve the enterprise with great energy. As long as we attach importance to employees, employees will serve the enterprise and enhance the cohesion of the enterprise. It is imperative to be a century-old shop.

Before the hotel management work plan 3, I was always busy and lacked systematic planning for my work. After the meeting today, I made a simple plan for my next work and reminded myself to do it well every day.

I. Daily work

(1) Insist on attending the morning meeting and off-duty meeting of the sales department;

(two) the statements (business newspaper, declaration form) that must be read every day and give corresponding guidance;

(3) Accompany or call 3-5 customers every day and keep in touch with important customers;

(four) to understand the sales expansion of a district;

(5) Insist on entering the front desk to receive 3-5 guests, find problems in time, and help the front desk staff to understand the marketing strategy more accurately;

(six) personally handle 1-2 guest complaints or service quality tracking;

(seven) check 3-5 rooms every day and make records;

(8) Documents to be approved and audited statements; Declare and consult relevant matters;

(9) Remember the name and characteristics of an employee;

(10) Read a useful newspaper;

(eleven) to summarize the work completed in one day; Consider a deficiency and come up with improvement methods and steps; Consider whether the quality and efficiency of a day's work can be improved; Consider the mistakes of the day's work;

(twelve) to formulate the main work to be done tomorrow.

Second, work every week

(1) Hold regular meetings of middle-level cadres.

(2) Discuss with managers and supervisors of major functional departments.

(3) communicate with someone you think is the backbone of the company's business now or in the future.

(four) report to the superior.

(5) Summarize the sales progress of each district.

(6) Correcting the wrong practices in the internal details of the hotel.

(VII) Check the implementation of the corrective measures last week and report to the regional companies, the company's business department and the marketing department.

(8) Self-summary (informal).

(nine) familiar with a link in the operation.

(ten) organize their own documents or bookcases.

(11) communicate with friends who are not in the company.

(twelve) to understand the changes in the corresponding financial indicators.

(13) Contact important customers.

(14) Weekly required reports (such as cash flow statement and sales weekly report).

(15) Communicate with suppliers once.

(16) Praise one of your backbones.

(17) read magazines.

Third, the monthly work

(a) sales assessment in each region.

(2) Visit an important customer.

(3) Self-evaluation once.

(four) to review the financial statements of this month and report the loss.

(5) Room maintenance and restaurant dishes making this month.

(6) The overall sales situation this month.

(seven) this month's quality improvement.

(8) Sales plan and next month's plan.

(nine) according to the cost accounting, make next month's dishes, room maintenance, items reported loss plan.

(ten) to understand the life and dining situation of employees this month.

(eleven) by the manager personally arrange a training.

(twelve) check the handling of complaints.

(XIII) Supplier performance evaluation.

(14) Evaluate your main competitors once.

(15) Learn and communicate with enterprises with management expertise that are different from our company.

(sixteen) in-depth analysis of a management financial indicators and put forward constructive suggestions.

(seventeen) communicate with the superior once.

(18) reading.

(19) Check every room and make records. A month is about 160 rooms. If the number of rooms is more than 65,438+060, the inspection period will be extended accordingly.

(20) Report the income, expenses and analysis report of this month to the regional company and the business department of the company.

(twenty-one) according to the annual and monthly operating budget and cost budget analysis of the store's operating conditions.

(twenty-two) do a market analysis once a month.

Fourth, the work of each quarter

(a) to make a report to the region.

(two) the implementation of inspection personnel assessment.

(3) Clean up accounts receivable (focusing on bad debts).

(4) Inventory inspection.

(5) Collect suggestions from employees.

(six) assessment or competition of labor efficiency.

(7) Commend a group of people.

(8) Organizing competitions or activities.

(9) Revise and improve the marketing plan for the next quarter according to the budget, and summarize the marketing work and budget completion of this quarter.

Five, this work is carried out once every six months.

(a) half a year's work summary.

(2) Reward a group of people.

(three) the effectiveness and implementation of the policy evaluation once.

(four) to participate in associations or assemblies organized by the same industry.

(5) Revise and improve the marketing plan for the second half of the year according to the budget, and summarize the marketing work and budget completion in the first half of the year.

VI. Annual Work

(1) year-end summary.

(2) Fulfill the commitment to the sales staff and personnel of all departments.

(three) according to the budget and completion of this year, formulate the marketing plan and work arrangement for the next year, and analyze the successes and shortcomings in the process of budget implementation.

(4) Celebrations.

(5) Annual statements.

(6) Put forward three innovative suggestions.

(7) Hold a staff meeting.

(8) Investigate competitors and market conditions, and make a summary analysis.

About hotel management work plan 4 1. As a catering industry, I have had such an experience. I was in a private company. At that time, I was really happy to be a part of it, because I really admired the management mode there, but I was just a competent supervisor. In management, not one person has the final say, but at the end of each month. All departments should summarize the work and put forward some suggestions that are beneficial to the work, but they should put forward their opinions and suggestions in writing, and then submit them to the senior manager and the general manager's office, and then the general manager will verify which department's opinions are adopted by the general manager. Now the senior manager will notify the relevant departments and make a conclusion through consultation.

2. And employees are required to submit articles every month to talk about their feelings and attitudes towards work since they entered the store. This is also to give employees some motivation to express their feelings and let them better understand their mentality. Of course, the manuscript must not be read one by one by the general manager, but by the management. If several people write well, they will be submitted to the general manager for review and selection, and now they are posted on the staff bulletin board by senior management. In order to improve the selection of candidates, we can give some rewards to promote the selection of candidates, which is the motivation of an employee. But if the general manager has time to read it, he will read it letter by letter, so he is making a choice.

The following is my comprehensive management experience in a private enterprise.

1. The management of this private hotel is the responsibility of the whole enterprise. There are many kinds of management, including mutual respect among employees, not belittling others among colleagues, and learning from each other and seeing advantages among colleagues. If you want to be respected by others, you must first respect others, learn from their strengths and make up for your own shortcomings. Everyone has shortcomings in work skills, as long as everyone.

2. Before or after the new opening of that hotel, their necessary work project is to open a hotel, mainly to make a good reputation, so there is a certain training base there.

3. Do a good job in hotel preparation, which is of great significance. The store there is newly opened or already opened, and it is necessary to operate a project, that is, the internal service of the hotel, which is divided into two major items, 1 is floor service, 2 is product service, and floor service is divided into three major items, namely service skills, health knowledge and indoor finishing. These floor services are our most important.

4. Before we start marketing, we should first straighten out the common sense of service. 1 Service courtesy, 2. Terms of service, 3. Service skill consciousness, 4. Service fire safety awareness. Common sense of service hygiene.

5. It is the kitchen product service, safety product hygiene, product service, quality and quantity, and the speed of product service. Moreover, it is necessary to constantly change the fresh taste of customers in order to obtain the best satisfaction of customers. Kitchen management and hygiene and safety are the most important. Many restaurants, because they only pay attention to floor service, ignore product quality, product hygiene and product speed, which leads to customers coming, dishes not coming, or unqualified quality.

6. To make employees feel cordial and intimate, all employees, including managers and employees, employees and employees, employees and customers, should live in harmony with each other.

7. To unite employees, it is necessary for all employees to have a clear division of labor, but to achieve division of labor and cooperation, colleagues should take the initiative to help others. This unity is the fundamental guarantee for enterprises to achieve their own goals, and it is also the driving force for enterprise development. Unity can make employees Qi Xin work together and fight side by side.

8. Let employees have interaction. Interaction means that all employees have clear division of labor, but they must cooperate with each other. The goal is to unite and achieve the best. Unity is the guarantee for enterprises to achieve their goals and the driving force for their development. As long as employees are United, they can work together to create brilliance.

9. The hotel is frugal. Diligence is a valuable asset of an enterprise. Diligence and thrift, and opposing waste are also the ways of enterprises. Before or after the opening of the restaurant, it is of great significance to establish the property files of all departments of the restaurant for the management of all departments in the future. During this period, many hotel managers ignored this work, which led to the loss of the opportunity to master the information of the materials in the store, so in the end they didn't know how many materials were in the store, and now they are buying frequently.

About Hotel Management Work Plan Part V I, Management Ideas

1, establish the marketing awareness of all staff;

2. Further adjust the target market positioning and customer structure, and actively explore the tourism market on the basis of stabilizing local tourists, especially Jiange, Zhao Hua scenic area team and individual tourists;

3. Actively integrate existing hotel resources;

4. Adjust marketing ideas, popularize customer quantitative management standards, and at the same time introduce professional sales talents to enhance sales force;

5. Enhance the added value of products and services and make a fuss about product structure;

6, according to market changes, combined with marketing methods, flexible use of price leverage, limiting access to economic benefits;

7, the ability to expand market share, with various festivals as the main line, do a good job in family festivals and special banquet marketing;

8. Understand competitors' information and make targeted marketing plans for the hotel;

9, all kinds of marketing activities highlight the theme, pay attention to the integrity of marketing activities;

10, and strive to improve the reputation of Fu Lin Hotel.

Second, management ideas

1, the management is positioned as "year of execution", and the internal management focuses on the construction of execution;

2. Intensify innovation in operation, management, service and system;

3. Implement the management policy of "strictness, strictness and emphasis", implement the management principle of effective combination of "ruthless management" and "affectionate leadership", and establish the nature and seriousness of management;

4, the guest satisfaction (external) and employee satisfaction (internal) as a system to grasp;

5. Improve the overall salary level, strengthen assessment management, and change passive management into active management;

6. Intensify training to improve the overall service level of employees;

7. Strengthen the development and management of human resources and fully implement the construction of talent echelon system;

8. Open source and reduce expenditure, increase expenditure, tighten internal management expenses, and make greater achievements in energy saving and consumption reduction from management and technology.

Third, corporate culture construction ideas

Adhere to the service experience management as the core, further establish and improve the mechanism, improve the connotation, enrich the forms of expression, constantly improve the internal entertainment facilities of employees, give full play to the consciousness and initiative of employees, innovate and keep pace with the times, and achieve the goal of "unifying thoughts, activating life and improving management".