Flying is ideal: the career growth of four civil aviation people

The popularity of TVB drama "Up to the Sky" has greatly expanded this group of young people working in airlines. We will show you their real life and work.

Speaking of working in an airline, it is easy to think of some key words: generous treatment, relatively free working hours, opportunities to travel around the world ... Although some people engaged in this industry do not fully agree with the information conveyed by the TV series "Rushing to the Sky", its popularity has really made more people curious about the work and life of this group of young people.

Every day, 47 planes with the logo of Hong Kong Airlines take off and land at Hong Kong International Airport. This young airline, which was established in 2006, has developed rapidly. At present, it has 2,500 employees, including flight attendants, pilots, ground crews and other internal employees. Some of these companies, whose average age is less than 30 years old, are determined to join the aviation industry since childhood, while others mistakenly entered the industry before finding out that their position is most suitable for them.

The four Hong Kong airlines interviewed by China Business News in this issue come from different positions. You can learn more about the real life and working state of this industry from their career growth experience, why they joined the aviation industry and what they have gained in this industry.

Co-pilot Wu Xianda

Prepare to fly in Hong Kong 1 1 year.

At 7: 25 in the morning, the earliest flight of Hong Kong Airlines took off from Hong Kong International Airport and went to Naha Airport in Okinawa. This means that Wu Xianda has to get up at 5 o'clock and report to the airport before 6: 30.

Senior stewardess Lin

Let passengers of different countries and ages feel concerned.

Hong Kong Airlines is equipped with 12 staff on each flight. Except for two pilots like Wu Xianda, they are the flight attendants who have the most contact with passengers. Lin is one of them.

Before entering the business, Lin thought that the stewardess's job was to distribute drinks, deliver meals and travel around the world. After two months of induction training, she has a new understanding of the job of flight attendant, because she spent nearly 1 month in training to learn safety courses such as swimming and first aid. "What kind of first aid methods are used by passengers with any symptoms is very professional."

All these make Lin feel that his work is more professional. After graduating from high school, she went to England to study marketing management, but unexpectedly she became a flight attendant. In Lin's view, the reason why Hong Kong Airlines chose her is to value her cheerful personality. In contrast, external and academic qualifications are secondary: if you touch the height of 208cm without shoes, you can be shortlisted-according to the safety equipment that can reach the luggage rack; Education is not too strict-because she wants to get in touch with society earlier, Lin returned to work in Hong Kong while studying abroad.

In addition to providing basic on-board services, Hong Kong Airlines also encourages flight attendants to take the initiative to chat with passengers. At first, Lin was too shy to speak, but with the increase of working hours, she became familiar with the environment and began to slowly release her personality in dealing with people. "If I don't be a stewardess, I can't think of anything else, and my character will be ruined." Lin said to.

Although Lin's mother has been urging her to work on the ground after marriage, she prefers the freedom to be a stewardess. According to the regulations of the Civil Aviation Department of Hong Kong, flight attendants are entitled to 1 day holiday every 6 days of work and 2 consecutive days of vacation every 14 days of work. In addition, employees can also apply to the company for shift adjustment according to their own needs. Such flexible working hours give Lin more freedom to do what she is interested in. For example, she recently signed up for a French class, which takes place every Wednesday and Friday afternoon, so the company arranged for her to fly back to Hong Kong on Wednesday morning or leave at night. Colleagues around us will also use these flexible hours to study and even study for a doctorate. The company also encourages employees to set up their own interest classes and carry out some projects that they are good at. Lin and his colleagues formed a band and participated in the competition organized by ATV.

Lin has worked in this position for three years and is currently a senior flight attendant. Her future goal is to become a junior flight attendant-senior flight attendant-senior flight attendant. Even if one day she is not on the front line, she can become a mentor and train more new employees.

This is the eighth year of his flight. For Wu Xianda, who has been lying in front of the large floor-to-ceiling glass of the old Kai Tak airport since childhood and watching the plane take off and land, becoming a pilot has always been his dream. Before he became a pilot in 2006, he had been fully prepared for this career for eight years.

"Many young people in Hong Kong have dreamed of flying since childhood, but they can't find opportunities to enter the industry." It's not easy for Sam to become the first Chinese captain of Soaring Sky. In reality, most of the major airlines in Hong Kong are foreign pilots, and China people need to make more efforts to fly.

This is related to the educational environment in Hong Kong. Twenty years ago, when Wu Xianda was still in high school, there was no flight major in local universities. Although his family is not well-off-he grew up in an old Sham Shui Po community, and his family's livelihood mainly depends on his father driving a mud truck, but he was funded by his parents to study aircraft engineering in Australia.

After graduation, Wu Xianda worked as an intern in an airline for a while, but he was laid off in the first batch because of the bird flu and the financial crisis. In order to make a living and pay back the money his parents paid for his education, he began to try to do some work unrelated to his major.

Fitness instructors, insurance brokers, operators of telecommunications companies, these sounds have nothing to do with flying at all, but Wu Xianda believes that every job can extract some elements that are helpful to flying-fitness can keep you full of physical fitness; Insurance can improve computing power.

In these six years of work, Wu Xianda never gave up his flying ideal. From 2000 to 2006, he applied for seven or eight pilot projects, but the admission rate of less than 1% each time made Wu Xianda face repeated failures.

By chance, Wu Xianda got the opportunity to study flying at Continental Flight Academy. At first, he was not used to this language and culture. For example, the plane buttons are in English, but the flight manuals and documents provided by the college are in Chinese. The coach's sometimes too tough way is also incomprehensible ... However, these temporary maladjustments have not affected him to become a qualified pilot. Wu Xianda passed the exam and began his flying career in the mainland.

On 20 1 1 year, Wu Xianda returned to work in Hong Kong, and his diligence and hard work helped him again. Although I have been flying in the mainland for five years, there are many different rules in Hong Kong's flight license. Opportunities are always reserved for those who are prepared, and Wu Xianda prepared 1 1 year for this purpose.

Wu Xianda has been a senior co-pilot for three years now and has accumulated a lot of flying experience. Next, he has to prepare several exams to develop towards the goal of being a teacher and a technical captain.

Zhang Hongjun joined Hong Kong Airlines after working in the advertising industry for eight years.

After going through several different 4A companies, Zhang Hongjun regards every job-hopping as compensation for his ability, and hopes to learn from the strengths of different companies-some are good at creativity, while others know how to do activities or network marketing. McDonald's [Weibo] and Nike are his customers.

However, after staying in this industry for a long time, Zhang Hongjun saw the bottleneck: the marketing focus shifted to the field of new media, and the advantages of traditional 4A became less and less obvious. Small companies can do the same and be more flexible. So he wants to try Party A. ..

Comparing the Offer in hand, Zhang Hongjun emphasized two points: First, "If you go to a mature big company, it means that you will have a heavy brand burden". At the age of 28, he doesn't want to face a routine job every day. The port and shipping company established in 2006 is relatively young and meets his requirements. Besides, Hong Kong Airlines is based in China and Hong Kong, and its routes cover China, Viet Nam, Thailand and other places. As long as there are routes, he is responsible for local brand promotion. Compared with the promotion of only one brand in Hong Kong, port and shipping can provide him with a broader vision and space to play.

Zhang Hongjun's first big project to enter the port and shipping industry was to sponsor the TV series "Up to the Sky 2". On the one hand, his job is to cooperate with the filming of the crew, on the other hand, he should also consider how to promote the brand around the TV series. During that time, he and his crew stayed at the airport for more than ten days, and then worked during the day. The state of continuous rotation has brought him physical fatigue, and the lack of experience from Party A has also made him feel pressure.

However, with years of experience in the advertising industry, Zhang Hongjun quickly adapted to Party A's marketing work. In addition to good adaptability, this industry needs to keep learning. In the middle of 20 13, Zhang Hongjun had the opportunity to study in Beijing 1 year, which gave him a new understanding of the promotion of new media. "Investing heavily in the mainland on a large scale has a high cost and an average landing effect." Therefore, it is necessary to have bright news or topic marketing to promote market work. "Now we are mainly talking about new media."

At present, Zhang Hongjun's team has expanded from the initial four to 12. Although there are still two months before the end of the year, they have already begun to plan the promotion themes for next year, such as the movie version "Rushing to the Sky" released in conjunction with the Spring Festival and the Hokkaido route to be opened in June 5438+February.

In addition to these big planning projects, the work of the brand promotion department also includes better showing the business of other departments to customers. For example, the service department just opened the first VIP room at the Hong Kong airport, which can't be compared with a big company like Cathay Pacific in hardware, but Zhang Hongjun thought of making a fuss about "Hong Kong feelings": by adding local snacks such as eggs, holding small exhibitions of Hong Kong architecture and movies to enrich the VIP room experience.

For Zhang Hongjun, since he was transferred to Party A, the job content has not changed much-every new airline and every new destination is equivalent to a new product. "Unlike financial work, which can be distinguished by right and wrong, advertising creativity pursues better and better." And constantly thinking about creativity is exactly what Zhang Hongjun, who was born in 4A, is good at.

Dickin Wang Yihong

During his three years in port and shipping, Wang Yihong completed the "triple jump" of his personal career-from customer service officer to leader and then to supervisor. When she first entered the company, she was responsible for boarding passengers. Now, she has led a team of 30 people, responsible for the VIP reception of the whole port and shipping, and training new customer service personnel.

As a front-line post, the ground crew is the first person to deal with passengers, and often needs to deal with passengers' negative emotions. If it is immature customer service, it may even cause contradictions. During his eight years as a ground crew at the airport, Wang Yihong never lost his temper. She believes that this aspect is related to her "not easy to be ignited" personality. On the other hand, she has also received some training, and she understands that "there must be a reason behind the passenger's temper." Knowing this, she will not easily let her emotions be taken away by the other party. "

Before becoming a ground crew, Wang Yihong worked as a clerk for a while. Because she expected to have more travel opportunities, she came to the airline to apply. However, after working on the ground, she felt that it was the best for her.

Compared with previous paperwork, Wang Yihong thinks that doing ground work requires more patience and a better understanding of "dealing with the relationship between people". There are some ways to sum it up. For example, when talking to customers, pay attention to tone and body language. The same "sorry", if the tone is too high, will make the other party feel insincere. If you meet a difficult customer, "listen to the other person finish the whole sentence, then adjust your tone and explain." Wang Yihong believes that the purpose of communication is to convince the other person that you can help him solve the problem.

Conference season is the busiest time for Wang Yihong and her team. Usually, they receive more than eight groups of VIPs a day. Their work includes contacting the other driver in advance and determining which boarding gate to wait at, accompanying them to check in and go through customs until they are put on the plane. 1 VIP group takes an hour and a half on average. If you are a government official, there may be many entourage involved, so it takes a long time.

This year, Wang Yihong won two awards, namely "Outstanding Customer Service Award" issued by HKIA and "Outstanding Customer Service Team Leader Award" selected by Asia Pacific Customer Service Association. Although it is difficult to assess customer service with hard KPI, her active and long-term accumulated experience in dealing with problems has brought her good career development.